Pek Hoong Yong
Optical Retail
Selangor,Selangor
Summary
Proven Branch Manager with a track record of enhancing customer satisfaction and driving revenue growth at Seen Eyewear. Expert in strategic planning and territory development, I've successfully implemented sales strategies and fostered team productivity. My leadership and project oversight skills have consistently exceeded objectives, demonstrating a commitment to excellence and results.
Overview
12
12
years of professional experience
Work History
Supervisor
Pro Eyes Studio
Selangor
07.2012 - 11.2015
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
Assistant Branch Manager
Seen Eyewear ( 1U )
Selangor
12.2015 - 02.2017
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised team of Number branch employees and made recommendations regarding performance evaluations.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
Branch Manager
Seen Eyewear ( Empire Subang)
Selangor
03.2017 - 02.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Award a Outstanding Best Branch Manager in year of 2019.
Branch Manager
Seen Eyewear ( Sunway Pyramid)
Selangor
03.2019 - 11.2021
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Resolved various issues impacting sales management and business operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Assessed employee performance and developed improvement plans.
- Consulted customers to boost product sales and services.
- Implemented service improvements to enhance sales cycle.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Branch Manager
B Optique Sdn Bhd
Selangor
10.2022 - 06.2023
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Resolved various issues impacting sales management and business operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Assessed employee performance and developed improvement plans.
- Consulted customers to boost product sales and services.
- Boosted sales and customer loyalty through incentive programs.
- Implemented service improvements to enhance sales cycle.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Senior Sales Executive
Optical Artistry Sdn Bhd
Selangor
06.2023 - Current
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
Education
UEC - Secondary Education
Hin Hua High School
Klang Selangor 12.2006
Skills
Strategic planning
Timeline
Senior Sales Executive
Optical Artistry Sdn Bhd
06.2023 - Current
Branch Manager
B Optique Sdn Bhd
10.2022 - 06.2023
Branch Manager
Seen Eyewear ( Sunway Pyramid)
03.2019 - 11.2021
Branch Manager
Seen Eyewear ( Empire Subang)
03.2017 - 02.2019
Assistant Branch Manager
Seen Eyewear ( 1U )
12.2015 - 02.2017
Supervisor
Pro Eyes Studio
07.2012 - 11.2015
UEC - Secondary Education
Hin Hua High School
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