Pei Ying Chong
Strategic Account Manager
Petaling Jaya
Summary
Dynamic Strategic Account Manager with a proven track record at Fujifilm BI Asia Pacific, excelling in total account management and customer relationship management. Recognized for achieving 202% of sales targets, I leverage strategic planning and team management to drive revenue growth and foster client trust.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Strategic Account Manager
Fujifilm BI Asia Pacific Pte Ltd
04.2025 - Current
- Enhanced client relationships by consistently delivering strategic insights and tailored solutions
- Monitored sales performance metrics to achieve strategic account objectives
- Engaged functional areas across prospect or client organizations to uncover future business opportunities
- Built credibility and trust to influence client's buying decisions
Senior Account Manager
Fujifilm BI Asia Pacific Pte Ltd
Petaling Jaya, Selangor
04.2024 - 03.2025
- FY24 Golden Laurel Award
FY24 Full Year Achiever- 202%
FY24 SME & GOVT Wall of Fame- 1st place
FY24 Full Year Incentive Trip Achiever- Eastern Europe
FY24 2H Top Sales Achiever- 259%
FY24 2H Star Achievers Award
- Increased revenue for the company through strategic upselling and cross-selling initiatives
- Mentored junior account managers, fostering their professional growth and skills development within the company
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
- Developed deep knowledge of customer businesses and relationship to company objectives
SME Account Manager
Fujifilm BI Asia Pacific Pte Ltd
Petaling Jaya, Selangor
06.2022 - 04.2024
- FY23 Full Year Achiever - 156%
FY23 SME & GOVT Wall of Fame - 2nd place
FY23 Incentive Trip Achiever- Spain
FY23 2H Star Achiever
- Plan and manage sales cycles to optimize opportunities
- Build and continue business relationship
- Perform cost-benefit and needs analysis of existing and potential clients
Personal Assistant
Wealth and Health Creation
01.2021 - 05.2022
- Managed full recruitment cycle& develop recruitment pipeline
- Handled more than 700+ clients account while maintaining a customer satisfaction rate of 95%
- Co-ordinate between all relevant bodies/departments and the director on meetings and follow-up actions to be taken
- Pre and post sales handling
- Handled director's personal matter including but not limited to property management, banking etc
Customer Service Representative
Startek BPO Sdn Bhd
06.2019 - 11.2020
- Top Performer #1 (2019) with constant KPI achievements, and demonstration of leadership
Shortlisted as team leader for new project in year 2021 - Resolve 500+ tickets per week via phone and email, both local and international merchant
- Train and mentor new employees on conflict resolution, and CRM
- Constantly evaluate and identify opportunities to improve processes that positively enhance merchant experience
Education
Bachelor of Counseling - Counseling Psychology
University of Malaya
Selangor 04.2001 -
Skills
Strategic Planning
Customer Relationship Management
Total Account Management
Team Management
Project Management
Timeline
Strategic Account Manager
Fujifilm BI Asia Pacific Pte Ltd
04.2025 - Current
Senior Account Manager
Fujifilm BI Asia Pacific Pte Ltd
04.2024 - 03.2025
SME Account Manager
Fujifilm BI Asia Pacific Pte Ltd
06.2022 - 04.2024
Personal Assistant
Wealth and Health Creation
01.2021 - 05.2022
Customer Service Representative
Startek BPO Sdn Bhd
06.2019 - 11.2020
Bachelor of Counseling - Counseling Psychology
University of Malaya
04.2001 -
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