Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pehhanraj Pillai

Technical Support Specialist
Kuala Lumpur

Summary

Experienced technical support professional with a proven ability to troubleshoot, resolve issues, and provide outstanding customer service. Highly effective in team environments and flexible in adapting to evolving priorities. Proficient in diagnosing software and hardware problems, configuring networks. Strong communication skills, and a proactive mindset in addressing technical challenges.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Technical Specialist

Concentrix
03.2024 - Current
  • Responsible in providing exceptional customer support, resolving complex technical issues with effective communication skills.
  • Manage troubleshooting and diagnostics on company resources.
  • Identifying and resolving technical issues related to hardware, software, and networks.
  • Providing technical support to users via chat and email.
  • Maintaining and updating technical documentation, including knowledge bases and online resources.
  • Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Handle Tier 1 and Tier 2 support queries.

Content Moderator

Concentrix
07.2022 - 03.2024
  • Moderate content to ensure accurate and precise decisions is applied in the online space in compliance with client's policies and guidelines.
  • Gaining full understanding and in-depth knowledge of client policies and guidelines.
  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos.
  • Review sensitive content, sometimes involving graphics or otherwise disturbing text/videos/images.
  • Identifying improvement opportunities and solutions to problems.
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner.
  • Review the reported content within agreed turnaround times and standards of quality.
  • Recognize trends and patterns and escalate issues outside of the established policies.
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of the user community.

Media & Communications Intern

The Milkfish Lady
06.2021 - 09.2021
  • Maintain a database of media organizations and contacts within them.
  • Manage the company's or organization's social media communications.
  • Write, edit and distribute various types of content, including material for a website, press releases, marketing material and other types of content that take the message to the public.
  • Develop and maintain working relationships with journalists in multiple types of media outlets.
  • Collaborate with management to develop and implement an effective communications strategy based on our target audience.

Sound Editor Intern

KL POST Sdn Bhd
01.2019 - 03.2019
  • Understanding client briefs and selecting the appropriate sound and mixing equipment for the project.
  • Communicating with assistant producer and coordinating with other staff members to ensure deadlines are met and projects are completed to specifications.
  • Editing, mixing, and manipulating recorded and live sound.
  • Setting up equipment safely and on time.
  • Designing audio systems and advising clients on equipment purchases.

Food & Beverage at Room Service Department

Marriott Putrajaya Hotel
11.2012 - 03.2014
  • Performs opening and closing procedures established for the department.
  • Ensure communication between the Kitchen, Order taker, and service team members.
  • Accurately records, pre-checks, and picks up all food and beverage orders.
  • Check-in with guests to ensure satisfaction with each food course and/or beverage.
  • Serves guests their food and beverages in a prompt, courteous manner as per the standard sequence of service.
  • Present physical and accurate checks to guests and complete the payment process.
  • To be able to immediately monitor guest comments and pass them to the superior, and be proactive in solving problems whenever possible.
  • To have full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service, etc.
  • To have a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend Food and beverage combinations and also up-sell alternatives.
  • Check with the guest regarding the satisfaction of the meal.

Education

BACHELOR OF MASS COMMUNICATION (HONS) - BROADCASTING

SEGi University
09.2019 - 02.2022

DIPLOMA IN BROADCASTING - undefined

IACT COLLEGE
08.2016 - 04.2019

Skills

Fast Learner

Microsoft Office

Computer Skills

Communication

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Timeline

Technical Specialist

Concentrix
03.2024 - Current

Content Moderator

Concentrix
07.2022 - 03.2024

Media & Communications Intern

The Milkfish Lady
06.2021 - 09.2021

BACHELOR OF MASS COMMUNICATION (HONS) - BROADCASTING

SEGi University
09.2019 - 02.2022

Sound Editor Intern

KL POST Sdn Bhd
01.2019 - 03.2019

DIPLOMA IN BROADCASTING - undefined

IACT COLLEGE
08.2016 - 04.2019

Food & Beverage at Room Service Department

Marriott Putrajaya Hotel
11.2012 - 03.2014

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Pehhanraj PillaiTechnical Support Specialist