Peggy Benni

* Lead full hotel pre-opening including planning, operations setup, SOP development, recruitment and training

* Manage financial performance, budgeting, compliance, safety and legal requirements

* Oversee daily hotel operations, service standards and guest experience

* Drive sales & marketing launch and manage post-opening transition

* Managed and grew existing corporate, government and travel trade accounts

* Sourced new business across aviation, airlines, banking, insurance, FMCG, MLM and consultancy sectors

* Handled corporate events and conducted regular sales calls to maintain strong market presence

* Managed key corporate and government segments, focusing on revenue

growth and account retention
* Developed new accounts while maintaining long-term client relationships
* Executed sales calls, negotiations and market exposure initiatives

* Developed international and regional corporate accounts
* Prepared proposals and coordinated in-house training programs
* Arranged meeting venues and accommodation for local and overseas clients

* Creating Packages for Travel Agent

* Managing Old accounts and sourcing new accounts

* Preparing tactical promotion for Travel Agent

* Handling B2B Rates

* Working closely with Travel Agent for group bookings for each month production

* Corporate companies (IT, Insurance, Manufacturing, MLM, Consultancy, Airline, Medical & Weddings)

* Special Accounts : Siemens, Kelloggs, Panasonic Industries, ICRC, UNICEF, UNDP, Silverlake Groups, Nestle Products Sdn Bhd, Reckitt Beckinser, etc.

* Prepared and managed travel agent contracts, special rate and duplex agreements
* Developed and executed tactical promotions for travel agents
* Produced YTD production and performance reports
* Maintained close working relationships with agents on rate negotiations and production
* Conducted site inspections and client presentations as required
* Managed and executed events at The Villas and Sunwayroup functions within approved budgets
* Conducted sales calls, negotiated terms and successfully closed contracts
* Coordinated event schedules across multiple subsidiary companies
* Led team performance through KPI management and staff appraisals
* Maintained strong market presence through direct sales, calls, emails and written communication
* Implemented sales action plans in line with Sales & Marketing SOPs
* Represented the property at roadshows and trade exhibitions
* Ensured achievement of individual sales targets and budgets in compliance with company policies

• To undertake all jobs assign by GRP. Category Sales Development Manager
• Updating of HOD Calendar –Keying in all important upcoming meeting dates and Appointment
• Travel Arrangements – Booking of Flight & Hotel arrangements
• Update of Departmental organization chart
• Inventory of Stationeries
• Tracking of departments asset
• Booking of Internal & External meeting rooms for Nestle HOU for Meetings
• Important Meetings : 1. Yearly ICP Meetings 2. CSD Meeting 3. BMM Meeting 4. Pre-Mgr & Mgr Meeting
• Filing of ICD’s : 1. Recording no. of ICDs received from each categories. 2. Update category summary 3. Ad hoc – scanning of ICD and emailing it to be related Branch 4. New Launches Memos 5. Price Increase Memos
• Submission of Reports : 1. Category Sales Report 2. ICD Summary Report (Monthly) 3. ICD Inventory List (Monthly by Category)

• Preparing of contract rates
• Preparing Memorandum
• Official Letters
• Weekly Sales Meeting Minutes
• Liaising with clients regarding room reservations and general enquiries.
• Attending to all requirements of the Director of Sales
• Ensuring the smooth administration of the Sales Department
• Assisting guest for hotel inspection
• Assisting Banquet department in preparing reports (e.g. Monthly Banquet Sales Report, Monthly Corporate Action Plan, Banquet Budget Hotel’s One Year Forecast, Room Budget Revenue, Market Segment, Competitor Yield Analysis, Banquet Half Years Forecast, Banquet Weekly Forecast and Daily Event Schedule)
• Preparing Banquet Event Order
• Handling Events – Seminars and Weddings

• To undertake all jobs assigned by Vice President of Business Development
• Preparing official letters
• To keep VPBD updated on all pending matters for information as well as seek advise on the next course of action.
• To update and remind VPBD on important meetings/appointments/ birth dates/leave schedules and also local as well as international trade fairs.
• To assist and prepare monthly or other expenses claims and follow up with Accounts Department for payment.
• To maintain proper filing systems for Corporate Sales & Marketing Office
• To keep track and replenish whenever necessary of all property brochures, facts sheets, mother brochures, newsletter, etc. on the display rack
• To ensure respective property to forward Monthly Promotion materials to Corporate Office for information and file
• To ensure information board is being updated with latest newspapers cuttings and promotions at all times, Old information to be filed in the respective files.
• To work closely with personnel reporting to VPBD, e.g. GM, DOSM & DOS
• To organize Travel Arrangements such as flight bookings, accommodation and appointments
• To answer all incoming calls, enquiries, taking messages and receiving visitors for VPBD
• To send out the standard e-mail requesting for each individual’s 2 months calendar schedule for insertion in the master calendar schedule from HODs
• To notify and forward the meeting agenda’s to all respective property for their respective EXCO Meetings
• To prepare in advance the minutes together with the respective reports/documents as required/requested
• Corporate Management Meeting – to prepare and compile all the necessary monthly reports before the meeting; confirmed and pending trade fairs (brief report on details)
• To respond and reply to correspondences received on behalf of VPBD when requested
• To follow up and forward reminders on deadline submissions to All Property Level.
• To keep track and ensure all necessary arrangements have been taken for all local and overseas Trade/Travel Fares, e.g. Registration or Organization, Participants, Accommodation, Ticketing, VISA (If required), Insurance and Other Necessary Matters.
• To follow up with all the respective DOS/GM’s on their Trade Fair Post Trip Report (S) and claims on their return and forward to VPBD for information and approval before submitting to accounts department
• To liase closely with Tourism Malaysia to ensure corporate office is listed on their invitation promotion list
• To safe-keep complimentary vouchers and issuance or VPBD upon request from property and others
• Incharge of the The SGI Gifts/Tokens, To maintain and Record incoming and outgoing stock kept in VPBD’s office.
• In charge of the official Digital Camera.
• To organize and compile The Sales & Marketing Section Report For the business Reviews Meeting.
• To keep Inventory of All Promotional Collaterals.
• To coordinate with The Advertising Personnel and Printer On the requisitioning of Any S&M Promotion Activities.
• To attend S&M /Post Mortem Meetings or Presentations, etc. As requested.

• Typing of Contract Rates
• Preparing Memorandum
• Official Letters
• Weekly Sales Minutes
• Liaising with clients regarding room reservations and general enquiries
• Attending to all requirements of the Director of Sales
• Ensuring the smooth administration of the Sales Department
• Assisting Guest for hotel inspection
• Assisting Banquet department in preparing reports (e.g. Monthly Banquet Sales Report, Monthly Corporate Action Plan, Banquet Budget Hotel’s One Year Forecast, Room Budget Revenue, Market Segment, Competitor Yield Analysis, Banquet Half Years Forecast, Banquet Weekly Forecast and Daily Event Schedule)
• Preparing Banquet Event Order
• Handling Events – Seminars and Weddings

• Preparing Contract Rates
• Preparing quotations
• Preparing official letters
• Meeting up with clients (walk-ins of appointments)
• Finalizing events (picking up details to prepare event orders to related departments)
• Overseeing events
• Follow ups (from quotations sent out)
• Preparing event order & event order change
• Correspondence letter to clients.
• Others duties as similar to The Legend Hotel, Kuala Lumpur

• Preparing Memorandum- Typing of Contract Rates
• Preparing Memorandum
• Official Letters
• Weekly Sales Minutes
• Liaising with clients regarding room reservations and general enquiries
• Attending to all requirements of the Director of Sales
• Ensuring the smooth administration of the Sales Department
• Assisting Guest for hotel inspection
• Assisting Banquet department in preparing reports (e.g. Monthly Banquet Sales Report, Monthly Corporate Action Plan, Banquet Budget Hotel’s One Year Forecast, Room Budget Revenue, Market Segment, Competitor Yield Analysis, Banquet Half Years Forecast, Banquet Weekly Forecast and Daily Event Schedule)
• Preparing Banquet Event Order
• Handling Events – Seminars and Weddings

• Preparing Invoices
• Preparing Monthly Statements
• Preparing Credit Invoice
• Memorandum (Internal)
• Facsimile Transmission
• Coordinating with clients
• Preparing appointments for General Manager
• Liaising with Suppliers

• Memorandum (Internal)
• Facsimile Transmission
• Offical Letters
• Weekly Sales Meeting Minutes
• Scheduling appointments