MS Word
Pay Chin Yeow
Facility Management Professional
Kuala Lumpur
Summary
At Zurich Services Malaysia Sdn Bhd, I spearheaded the CREWS and Facility Management teams, enhancing operational efficiency through strategic planning and energy management. Renowned for my problem-solving abilities and effective communication, I led projects to fruition, ensuring sustainability and team collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
8
8
Certificates
6
6
years of post-secondary education
3
3
Languages
Work History
Acting Head CREWS
Zurich Services Malaysia Sdn Bhd
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Managing day-to-day operations, working efficiently and productively with all team members.
Facility Manager
Zurich Services Malaysia Sdn Bhd
04.2010 - 03.2024
- Managed a team of technicians, providing training and guidance for improved performance and professional development.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
- Developed and maintained annual budgets for facility operations, ensuring fiscal responsibility and cost-effectiveness.
- Managing renovation projects for enhanced operational efficiency, overseeing contractor work to ensure timely completion.
- Conducted detailed analysis of facility usage to recommend space optimization strategies.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Reduced energy consumption with installation of eco-friendly lighting and HVAC systems.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
Education
Professional - Facility Management
International Facility Management Association
United States Of America 09.2022 - 09.2023
Master of Laws - Criminal Justice
University of Malaya
Kuala Lumpur, Malaysia 04.2008 - 04.2010
Bachelor of Arts - Social Science Chinese Studies
University of Malaya
Kuala Lumpur, Malaysia 04.2002 - 04.2005
Skills
Teamwork and Collaboration
Performance Evaluation
Budget Administration
Service contracts management
Strategic Planning
Project Management
Effective Communication
Team Leadership
Problem-Solving
Sustainability
Accomplishments
- Achieved Phase I of Ipoh and JB project by completing Tenancy Agreement and Tender of both renovation projects efficiently - less than four months.
- Achieved unexpected downsize of ZT Setia Alam premise by completing reinstatement premise and handover back to landlord in two months.
- Heavily involved in 10 renovation projects for the past 3 years, managing project cost effectively with average VO 6% only.
- Achieved savings in rental next year by downsizing Level 7, Plaza Zurich.
- KLEC - Restored damages caused by flood in two months.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
IFMA-Facility Management Professional
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Affiliations
International Facility Management Association (IFMA)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingSoftware
MS Excel
MS Powerpoint
MS Visio
MS Outlook
Loop
One Drive & Sharepoint
MS Form
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Timeline
IFMA-Performance and Quality
08-2024
IFMA-Facility IT Management
08-2024
IFMA-Real Estate
07-2024
IFMA-Sustainability
07-2024
IFMA-Communication
06-2024
Acting Head CREWS
Zurich Services Malaysia Sdn Bhd
03.2024 - Current
IFMA-Occupancy and Human Factor
03-2024
IFMA-Risk Management
12-2023
IFMA-Facility Management Professional
08-2023
Professional - Facility Management
International Facility Management Association
09.2022 - 09.2023
Facility Manager
Zurich Services Malaysia Sdn Bhd
04.2010 - 03.2024
Master of Laws - Criminal Justice
University of Malaya
04.2008 - 04.2010
Bachelor of Arts - Social Science Chinese Studies
University of Malaya
04.2002 - 04.2005
MBTI: INTJ
INTJ (Introversion, Intuition, Thinking, Judging) attributes:
- have original minds and great drive for implementing their ideas and achieving their goals.
- long-range vision and quickly find meaningful patterns in external events.
- Independent, skeptical, and critical and have high standards of competence and performance.