PAVITHRAN GHANESAN
SALES EXECUTIVE
Cyberjaya, Selangor,10
Summary
Dynamic leader with a strong track record at Dell Technologies, experienced in business development, planning, and leading sales teams. Successfully increased sales revenue by building strong customer relationships and handling objections effectively. Demonstrated expertise in guiding and managing employees, as shown by leading a team of 70 at LEGOLAND, where I significantly improved service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Sales Executive
Dell Technologies
06.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Customer Service Manager
KFC
05.2021 - 06.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Housekeeping Manager
LEGOLAND
06.2019 - 04.2021
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Managed staff of 70 housekeepers.
Customer Care Executive
KFC
02.2018 - 03.2019
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Education
BBA - Business And Managerial Economics
University Malaya
Kuala Lumpur, Malaysia01.2018
GED -
University Malaya
Cyberjaya01.2016
Skills
Business development and planning
Business Networking
Sales Team Leadership
Objection handling
Employee Guidance
Upselling strategies
Football
Played for my High School team (English College)
Entered 5 official competitions and won 3 championships
Languages
Tamil
Native language
English
Proficient
C2
Malay
Advanced
C1
Timeline
Sales Executive
Dell Technologies
06.2022 - Current
Customer Service Manager
KFC
05.2021 - 06.2022
Housekeeping Manager
LEGOLAND
06.2019 - 04.2021
Customer Care Executive
KFC
02.2018 - 03.2019
BBA - Business And Managerial Economics
University Malaya
GED -
University Malaya
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