PAVITHRAN A/L POONGAVANAM
Senior Content Moderator
KLANG
Summary
Experienced content moderator and search engine specialist with 6+ years of expertise in trust & safety, policy enforcement, team leadership, and high-sensitivity content review. Proven success in managing multicultural projects, enhancing content quality, and working closely with global policy teams. Passionate about creating safe online environments through structured moderation practices and continuous improvement.
Overview
8
8
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Desktop Support Engineer
BYTEDANCE, MALAYSIA
10.2023 - 10.2025
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Walked individuals through basic troubleshooting tasks.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Senior Content Moderator
Bytedance, Malaysia
03.2019 - 10.2023
- Contributed to the early development of company’s moderation guidelines and internal review processes.
- Supervise a team of 4 content moderators across multiple time zones (EMEA & NLID) ensuring policy adherence and quality standards.
- Conduct monthly quality audits and deliver training to enhance team effectiveness and regulatory compliance.
- Liaise with the Trust and Safety team on real-time escalations and reduced search error by 20% by developing improved tagging and review queries.
Customer Service Representative
Domino’s Pizza (Malaysia HQ)
01.2018 - 02.2019
- Develop and maintain strong relationships with customers, agencies, and outlet managers to support marketing initiatives.
- Handled high-volume customer support inquiries, maintaining a 92% satisfaction rating.
- Supported SG calls and training new agents to align service with brand standards.
- Assisted with back-end order management and conflict resolution.
Education
Diploma - Computer Forensics
Management and Science University
Shah Alam, Selangor08.2019
Arts Stream
Sekolah Menengah Kebangsaan Jalan Kebun
Shah Alam, Selangor12.2014
Skills
HTML
Certification
INTEGRITY & RISK ESSENTIALS FOR CONTENT MODERATORS
Interests
Travel, Jogging, Photo editor, Fishing
References
- Nurul Natasha, Binti Kamaruddin, Team Leader, nurulnatasha@gmail.com, +601115761672, Bytedance
- Kalai Rani, Gobby, Team Leader, kalairanigobby@gmail.com, +60163265952, Bytedance
INTERESTS AND QUALITIES
- Ability to motivate and develop team to meet the company objectives.
- Good spoken and written communication skills.
- A tactful, friendly and respect company decisions.
- High levels of accuracy and attention to detail.
- Good administration and computer skills.
- A reliable and dedicated person.
- Calmness under pressure.
- The ability to build good working relationships with colleagues at all levels.
Timeline
Desktop Support Engineer
BYTEDANCE, MALAYSIA
10.2023 - 10.2025
Senior Content Moderator
Bytedance, Malaysia
03.2019 - 10.2023
Customer Service Representative
Domino’s Pizza (Malaysia HQ)
01.2018 - 02.2019
Arts Stream
Sekolah Menengah Kebangsaan Jalan Kebun
Diploma - Computer Forensics
Management and Science University