PAVITHRA S.RAJARATNAM
Technical Project Coordinator
PENANG
Summary
Analytical, highly adaptable Project Coordinator with 2 years of experience facing challenges enthusiastically to achieve consistent quality results. Improves processes to maximize productivity and streamline cross-functional collaboration.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Technical Project Coordinator
ECA ADVANCED SOLUTION SDN BHD
PENANG
09.2022 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervise current projects and coordinate all team members to keep workflow on track
- Adhere to budget by monitoring expenses and implementing cost-saving measures
- Communicate with clients to identify and define project requirements, scope and objectives
IT Cloud Infrastructure Analyst
UST Global
PENANG
01.2021 - 09.2022
- Providing IT Technical Support remotely
- Monitor business applications via remote desktop
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Project management
- Coordinate new project proposed by client
- Planning resources to cover the new project by allocating assets, employee schedules, Analyze budget required for the project, the risk and plan to cover the risk
- Prepare presentation slides to propose and present to the client
- Monitor the progress and submit the documentation to manager.
- Identified issues, analyzed information and provided solutions to problems.
IT Cloud Infrastructure Analyst Intern
UST Global
02.2021 - 06.2021
- IT Technical support remotely
- Attend calls, emails, chats and tickets
- Resolving tickets within timeframe
- Assist in new project management to do research and provide information to superior.
Customer Service Representative
J&T Express
07.2020 - 09.2020
- Managing incoming calls and customer service inquiries, handle customer complaints, keep record of customer interactions and file documents.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
BSC (HONS) - Business Information Technology, Information Technology
Sentral College
01.2018 - 01.2021
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01.2013 - 01.2017
Skills
Project management, planning, executing, progress and completionModerate web developing skill, mobile app developing skill
Good Presentation skill
Able to lead a team and work on a teamAble to adopt and work with different level of peopleSchedule Management
Project Management
Documentation Management
Team-management and leadership skills
Time management skills with the ability to meet deadlines
Good communication and interpersonal skills capable of maintaining strong relationships
Strong organizational and multi-tasking skills
Excellent analytical and problem solving abilities
Reports Generation
Timeline
Technical Project Coordinator
ECA ADVANCED SOLUTION SDN BHD
09.2022 - Current
IT Cloud Infrastructure Analyst Intern
UST Global
02.2021 - 06.2021
IT Cloud Infrastructure Analyst
UST Global
01.2021 - 09.2022
Customer Service Representative
J&T Express
07.2020 - 09.2020
BSC (HONS) - Business Information Technology, Information Technology
Sentral College
01.2018 - 01.2021
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01.2013 - 01.2017