PAVITHRA S.RAJARATNAM
Technical Project Coordinator
PENANG
Summary
Analytical, highly adaptable Project Coordinator with 2 years of experience facing challenges enthusiastically to achieve consistent quality results. Improves processes to maximize productivity and streamline cross-functional collaboration.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Technical Project Coordinator
ECA ADVANCED SOLUTION SDN BHD
PENANG
09.2022 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervise current projects and coordinate all team members to keep workflow on track
- Adhere to budget by monitoring expenses and implementing cost-saving measures
- Communicate with clients to identify and define project requirements, scope and objectives
IT Cloud Infrastructure Analyst
UST Global
PENANG
01.2021 - 09.2022
- Providing IT Technical Support remotely
- Monitor business applications via remote desktop
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Project management
- Coordinate new project proposed by client
- Planning resources to cover the new project by allocating assets, employee schedules, Analyze budget required for the project, the risk and plan to cover the risk
- Prepare presentation slides to propose and present to the client
- Monitor the progress and submit the documentation to manager.
- Identified issues, analyzed information and provided solutions to problems.
IT Cloud Infrastructure Analyst Intern
UST Global
02.2021 - 06.2021
- IT Technical support remotely
- Attend calls, emails, chats and tickets
- Resolving tickets within timeframe
- Assist in new project management to do research and provide information to superior.
Customer Service Representative
J&T Express
07.2020 - 09.2020
- Managing incoming calls and customer service inquiries, handle customer complaints, keep record of customer interactions and file documents.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
BSC (HONS) - Business Information Technology, Information Technology
Sentral College
01.2018 - 01.2021
undefined
01.2013 - 01.2017
Skills
Project management, planning, executing, progress and completionundefined
Timeline
Technical Project Coordinator
ECA ADVANCED SOLUTION SDN BHD
09.2022 - Current
IT Cloud Infrastructure Analyst Intern
UST Global
02.2021 - 06.2021
IT Cloud Infrastructure Analyst
UST Global
01.2021 - 09.2022
Customer Service Representative
J&T Express
07.2020 - 09.2020
BSC (HONS) - Business Information Technology, Information Technology
Sentral College
01.2018 - 01.2021
undefined
01.2013 - 01.2017
Similar Profiles
Shahruzzaman Mohamed Azam ZakiShahruzzaman Mohamed Azam Zaki
Chief of Advanced Technology at SMARTCORE DIGITAL SDN BHD (Formerly known as Uzma Integrated Solution Sdn Bhd)Chief of Advanced Technology at SMARTCORE DIGITAL SDN BHD (Formerly known as Uzma Integrated Solution Sdn Bhd)
Mohammad Nurasraf NordinMohammad Nurasraf Nordin
Manager (Project Director) at UMPSA Advanced Education Sdn. Bhd.Manager (Project Director) at UMPSA Advanced Education Sdn. Bhd.
LOGAN DASS A/L MOHANA DASSLOGAN DASS A/L MOHANA DASS
Associate Engineer II at AT&S (Advanced Technologies & Solutions) Austria Technologie & Systemtechnik (Malaysia) Sdn BhdAssociate Engineer II at AT&S (Advanced Technologies & Solutions) Austria Technologie & Systemtechnik (Malaysia) Sdn Bhd