Pavithra Muruhan

•Proficient in using Wizlearn Learning Management System (LMS) as a learning and training platform, with extensive experience in both administration and user support. Skilled in managing and configuring courses, user accounts, and access permissions.

•Experienced in utilizing Flavor CRSM (Customer Relationship & Service Management) software to efficiently manage billing invoices, track attendance, and handle various administrative tasks.

•Proficient in using Xero accounting software to manage financial transactions, including invoicing, reconciliations, and accounts receivable.

•Communicates with prospective students through various channels,includingcalls, emails, and WhatsApp, to provide information about available programs and services.

•Leverages MoobiDesk for customer support and help desk management,including ticketing, incident tracking, and resolution oversight to ensure prompt and efficient service delivery.

•Oversees monthly tutor payroll, verifying wages and tracking absenteeism to ensure tutors are compensated accurately and on time.

• Manage and maintain inventories for class-related materials,including worksheets and attendance sheets, ensuring that necessary documents are updated and accessible.

•Coordinate student movement and lesson scheduling as needed.

•Serve as a Relief Tutor when necessary, providing instructional support across all

levels of study.

•Maintain and update student records, including tracking payment status, attendance, homework submissions, and personal information.

•Create and produce marketing videos to promote the center's programs and services,

assisting with the center's visibility and outreach efforts.

• Provide assistance with ad-hoc tasks or special projects as required to support the

center's operations.

• Provided instruction in English, Malay, and Maths, tailoring lessons to accommodate diverse learning styles and abilities.
• Utilized a variety of innovative teaching methods, including interactive activities, hands-on experiments, and technology-enhanced learning, to foster student engagement and comprehension.
• Designed an inclusive and dynamic classroom environment, ensuring all students felt encouraged and supported in their learning journey.
• Established and enforced clear classroom rules and behavioral expectations, promoting a respectful and structured learning atmosphere.
• Maintained open communication with parents and guardians, discussing student progress, identifying areas for improvement, and offering guidance on supporting learning at home.
• Proactively attended professional development workshops and teacher training programs to refine teaching techniques and stay updated with the latest educational trends and methodologies.