Paveetra Arivalagan
Executive, Service Optimization & Supervision
Kuala Lumpur
Summary
Dynamic Executive with MBSB Bank Berhad, skilled in project management and team leadership. Proven track record in enhancing operational efficiency through strategic process improvements and data-driven insights. Adept at developing KPIs and fostering collaboration, driving impactful service optimization initiatives that elevate customer satisfaction.
Overview
3
3
years of professional experience
Work History
Executive
MBSB Bank Berhad
10.2022 - Current
Dedicated Service Optimization and Supervision Executive committed to enhancing operational efficiency and customer satisfaction through strategic project leadership, process optimization, and data-driven insights
- Project Management: Led service improvement projects from initiation to closure, ensuring timely delivery and budget adherence.
- Process Improvement: Identified and implemented process enhancements, updating SOPs and training teams for increased operational efficiency.
- System Enhancement: Facilitated successful system upgrades by collaborating with IT and vendors, performing comprehensive User Acceptance Testing (UAT), and delivering critical user support during and after implementation.
- MIS Reporting: Developed and maintained key performance indicators (KPIs) and dashboards, analyzing data to generate actionable insights for informed decision-making.
Education
Bachelor of Arts - Banking And Finance
Tunku Abdul Rahman University College
Kuala Lumpur, Malaysia 04.2001 -
No Degree - Foundations in Arts (Accounting)
University Tunku Abdul Rahman
Sungai Long 04.2001 -
Skills
Executive support
Team player
Project planning
Team leadership
Administrative skills
Timeline
Executive
MBSB Bank Berhad
10.2022 - Current
Bachelor of Arts - Banking And Finance
Tunku Abdul Rahman University College
04.2001 -
No Degree - Foundations in Arts (Accounting)
University Tunku Abdul Rahman
04.2001 -
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