PAULINE REDZUAN
Banker
Kuala Lumpur,14
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Results-driven Banker experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
5
5
Certifications
Work History
Relationship Manager
CIMB Bank
2002 - 2008
- Record and provide reports & information on market as well as competitors activities
- Oversee branch performance and ensure sales target were achieved
- Plan and execute marketing activities including cold call, email and site visits as well as product promotions and launches
Head of Customer Service
CIMB Bank
1999 - 2002
- Oversee multiple CIMB outlets across Klang Valley to ensure smooth operation
- Manage and evaluate staff appraisals, tasks delegation and output
- Ensure compliance of policy and procedure at all times
- Report to senior management on staff performance as well as branch's sales & marketing development
Internal Auditor
CIMB Bank
1996 - 1999
- Perform related internal audit work including audit procedures, analyzing and documenting processes and audit evidences
- Assist in process of identifying and evaluating risks
- Prepare staff reports for review and audit findings for Chief Internal Auditor/Management
Credit Officer
Bank Utama
1994 - 1996
- Analyze applicants financial status, credit & properly evaluation to determine feasibility of granting loans
- Review loan agreement to ensure to accuracy according to policy
- Market bank products to individuals & firms, promoting bank services that may meet customers' needs
- Review & update credit & loan files.
Education
BA Hons in Accountancy -
University of Huddersfield
United Kingdom 04.2001 -
Diploma in Computer Studies -
Datapower MARA
Kuala Lumpur, Malaysia 04.2001 -
Diploma in Accounting - London Chamber of Commerce & Industries
Institut Perdagangan MARA
Kuala Lumpur, Malaysia 04.2001 -
Malaysia Certificate of Education -
St. Elizabeth Secondary School
Sarawak, Malaysia 04.2001 -
Skills
Customer Relationships
Relationship Management
Service support
Team Leadership
Wealth management offerings
Product Knowledge
Certification
Wealth Mentors, Smart Trader Program Malaysia
Professional Membership
Affiliate member of Registered Financial Planner by Malaysia Financial Planning Council
Member of General Insurance Association of Malaysia
Member of Life Insurance Association of Malaysia
Member of Federation of Malaysian Unit Trust Manager
Languages
English
Proficient
C2
Malay
Proficient
C2
Timeline
BA Hons in Accountancy -
University of Huddersfield
04.2001 -
Diploma in Computer Studies -
Datapower MARA
04.2001 -
Diploma in Accounting - London Chamber of Commerce & Industries
Institut Perdagangan MARA
04.2001 -
Malaysia Certificate of Education -
St. Elizabeth Secondary School
04.2001 -
Relationship Manager
CIMB Bank
2002 - 2008
Head of Customer Service
CIMB Bank
1999 - 2002
Internal Auditor
CIMB Bank
1996 - 1999
Credit Officer
Bank Utama
1994 - 1996
Similar Profiles
MOHD FIRDAUS BIN MOHD RAMLIMOHD FIRDAUS BIN MOHD RAMLI
BDC Manager at CIMB BankBDC Manager at CIMB Bank
SYARIFAH NUR SALWA B INTI MOHD BASERISYARIFAH NUR SALWA B INTI MOHD BASERI
BRANCH MANAGER at CIMB BANKBRANCH MANAGER at CIMB BANK
Aida Nadiah YahyaAida Nadiah Yahya
Contact Centre Consultant at CIMB BankContact Centre Consultant at CIMB Bank