Paul Ian Eufracio

• Managed the team to provide technical assistance and customer service.
• Coached employees through day-to-day work and complex problems.
• Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
• Support 26 countries for the collection system.
• Support 10 countries for the credit decision-making system.
• Investigate issues, and provide permanent fixes in the production environment.
• Manages all disaster recovery activities for all the applications owned.
• Provided timely support for production issues, ensuring minimal downtime and optimal productivity.
• Participated in regular audits of the production area, ensuring compliance with bank regulations and internal policies.
• Met production targets and tight deadlines by collaborating closely with team members.

Deployed to Standard Chartered Bank GBS

• Provided 24/7 technical and functional support for the application.
• Creates a technical design for any enhancements made in production.
• Assisted other team members in resolving all production issues.
• Executed change requests with low, medium, and high complexity.
• Created SIPs or preventive actions to ensure the stability of the application.
• Resolved incident tickets with low to high complexity.
• Developed and implemented preventive maintenance procedures.

Deployed to one of the leading utilities in Spanish system for electricity and number one private electric company in Latin America.

• Assigned development tasks to the team.
• Ensure assigned requirements meet the technical design specifications, and ensure budget estimates are appropriate for the assigned tasks.
• Designs the framework of a technical infrastructure through the creation of technical or detailed design documents.
• Create component test plans and test scripts.
• Perform development tasks for complex programs (new or modifications).
• Perform integration testing for the whole release/requirement.
• Conducts reviews on technical design, detailed design, code, and test to ensure all deliverables meet both functional and technical requirements.
• Recommends possible improvements to existing policies, procedures, and in matters relating to people, processes, and technology, and assists in the implementation of improvements.
• Perform general supervision over the requirements and the work performed by the resources.
• Responsible for the training for Rational Developer and SADE Tools of all new roll-ins.
• Investigate issues in production and proposed enhancements.

• Design electrical installation (lighting and power installation), structured cabling, or both as required by the client.
• Estimate the cost for electrical and structured cabling project proposals.
• Supervise contractors of electrical works, project engineer.
• Coordinate with the electrical project manager and lead men regarding the design made.
• Coordinate with the suppliers (electrical equipment and lighting fixtures) for the bidding of won projects.
• Coordinate with the client on project concerns and updates.
• Attend the site survey with the client to discuss all the requirements to be designed.
• Attend the pre-bid conference for requirements verification.
• Attend the coordination meeting with architects and other engineers involved in won projects.
• Draft a design on the proposed electrical, mechanical, structures (data & voice), and auxiliary cabling installation project using AutoCAD software.

Projects Handled:

- Deltek Systems - Security Bank.

- Amberbase Solutions - City Government of Pasig.

- Integreon - National Security Council (RVAC)

- Cebu Pacific - DFA Aseana Building.

- TATA Consultancy Services.

• Work directly with the client to ensure that transactions and database management applications operate at peak efficiency.
• Involved in all development phases of every work order ticket assigned, including the creation of detailed design, test plan, test scripts, and other required documentation.
• Investigate issues and provide permanent fixes in the production environment.
• Raise functional issues to the lead, and log them accordingly.
• Handles emergency and corrective maintenance tasks, which include working on batch job abends and problem tickets within the given service level agreement (SLA).
• Implements quality and productivity improvement initiatives regarding work management, defect reduction, testing methodology, production support improvements, enhanced skills training, and improved change control processes.
• Assist other team members, divide workloads, to meet deadlines.
• Perform impact analysis.
• Create detailed design, test plan, test scripts, and others for FSG infrastructure.
• Perform the Build and Test Phase.
• Perform the migration of infrastructure jobs.
• Raise functional issues to lead.
• Log issues during the testing phase.
• Investigate and fix the issues found during the testing phase.