Paul Matthew

At TREVO Malaysia, I spearheaded customer service excellence, enhancing satisfaction levels through effective problem-solving and complaint handling. Demonstrating reliability and teamwork, I reduced call times and improved feedback scores. Skilled in Customer Relationship Management and fluent in English, Bahasa Melayu, and Tamil, I ensured seamless accident management and excelled in multi-channel communication.

In my current role, I have significantly developed my customer service skills. I have learned to engage effectively with unfamiliar individuals, mastering the art of productive and empathetic communication. My experience includes managing live chat interactions, where I provide real-time assistance and detailed explanations to address customer inquiries. Additionally, I handle follow-up calls, guiding customers through processes and resolving any issues they encounter.

I also manage email inquiries, addressing concerns and escalating issues as needed to ensure timely and effective resolutions. In addition to these responsibilities, I handle accident cases for the company, which has given me in-depth knowledge of the entire accident process—from towing and insurance claims to penalties, car issues, and repairs. Furthermore, I have experience managing social media-related issues, enhancing my ability to address and resolve customer concerns across various platforms.

Overall, this role has greatly enhanced my ability to deliver comprehensive support and exceptional service.