PAUL HAGGIS
Kuching, Sarawak
Summary
Adept at crafting exceptional coffee and tea experiences, I helped improve customer satisfaction and loyalty at Black Bean Coffee & Tea. My keen attention to detail and excellent customer service played a key role in training staff and optimizing inventory, which greatly contributing to the store's reputation in terms of quality and service.
Overview
2
2
years of professional experience
Work History
Barista/Shift Supervisor
Black Bean Coffee & Tea (La Promenade Mall)
09.2022 - Current
- Prepared and served a diverse range of coffee and teas, ensuring consistency in quality and taste
- Provide a welcoming, engaging and friendly environment to all customers; engage with new and regular customers
- Helped store management meet standards of service and quality in daily operations
- Trained new employees and delegated daily tasks and responsibilities
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
Education
Bachelor of Applied Arts With Honors - Arts Management
University Malaysia Sarawak
Kota Samarahan, Sarawak11-2022
Skills
- Customer service
- Beverage and food preparation
- Supply ordering
- Customer retention
- Multitasking ability
- Attention to detail
Timeline
Barista/Shift Supervisor
Black Bean Coffee & Tea (La Promenade Mall)
09.2022 - Current
Bachelor of Applied Arts With Honors - Arts Management
University Malaysia Sarawak
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