Summary
Overview
Work History
Education
Skills
Timeline
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Paul Chan

Paul Chan

Store Manager At Prada
Kuala Lumpur

Summary

Accomplished retail leader with over 8 years of experience in luxury fashion.. Proven track record in driving consecutive positive sales growth, leading high-return special projects, and building effective teams in challenging business environments. Strong business acumen, strategic mindset, and a passion for people management.

Overview

14
14
years of professional experience

Work History

Store Manager

Prada Group
04.2024 - Current
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.

Store Manager

Richemont Malaysia
10.2023 - 02.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

District Manager

Coach Malaysia Sdn Bhd
02.2016 - 08.2023
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

Sales Associate

Prada Group
06.2014 - 01.2016
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Retail Executive

Royal Selangor Marketing Sdn Bhd
10.2011 - 05.2014
  • Enhanced store appearance with effective visual merchandising layouts and eye-catching displays.
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.
  • Optimized store layout for improved traffic flow, creating a more enjoyable shopping experience for customers.
  • Streamlined operational processes for increased efficiency in daily tasks and procedures.

Education

Bachelor of Laws - Legal Studies

University of London
Kuala Lumpur, Malaysia
04.2001 -

Skills

Employee training

Leadership development

Sales analysis

Team development

Goals and performance

Strategic planning

Team leadership

Timeline

Store Manager

Prada Group
04.2024 - Current

Store Manager

Richemont Malaysia
10.2023 - 02.2024

District Manager

Coach Malaysia Sdn Bhd
02.2016 - 08.2023

Sales Associate

Prada Group
06.2014 - 01.2016

Retail Executive

Royal Selangor Marketing Sdn Bhd
10.2011 - 05.2014

Bachelor of Laws - Legal Studies

University of London
04.2001 -

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Paul ChanStore Manager At Prada