PATRICK LOH

• Sales Strategy Development and Execution:

a) Develop and implement comprehensive sales plans for the corporate and retail sectors.
b) Analyze market trends, competitor activities, and customer needs to identify new business opportunities.
c) Set sales targets and quotas for the sales team and monitor performance against established goals.
d) Develop and execute sales strategies to increase market share and revenue growth.

• Sales Team Management:

a) Recruit, hire, train, and develop a high-performing sales team.
b) Provide ongoing coaching, mentoring, and performance feedback to sales representatives.
c) Motivate and inspire the sales team to achieve sales targets and exceed expectations.
d) Establish sales performance metrics and track key performance indicators (KPIs).

• Customer Relationship Management:

a) Build and maintain strong relationships with key corporate and retail clients.
b) Understand customer needs and preferences to develop tailored solutions.
c) Collaborate with cross-functional teams to ensure customer satisfaction.
d) Resolve customer issues and complaints in a timely and effective manner.

• Business Development:

a) Identify and pursue new business opportunities within the corporate and retail sectors.
b) Develop and execute sales proposals and presentations.
c) Negotiate contracts and close deals.
d) Attend industry conferences and trade shows to generate leads and build relationships.

• Sales Analysis and Reporting:

a) Analyze sales data to identify trends and opportunities.
b) Prepare sales reports and forecasts for management.
c) Track key performance indicators (KPIs) and provide recommendations for improvement.

• Personal Achievement:

a) Certification of Appreciation of 10 years services (Nov 2022).

• Sales Support:

a) Provide administrative support for sales activities, including proposal preparation, presentation materials, and contract management.
b) Conduct market research and competitor analysis to identify sales opportunities.
c) Prepare sales reports, forecasts, and presentations.
d) Assist in developing and executing sales plans for the corporate sector.

• Customer Relationship Management:

a) Assist in building and maintaining strong relationships with corporate clients.
b) Provide excellent customer service by addressing inquiries and complaints promptly.
c) Coordinate customer visits, meetings, and events.

• Sales Operations:

a) Manage sales-related administrative tasks, including order processing, invoicing, and collections.
b) Coordinate with other departments to ensure smooth sales operations.
c) Maintain accurate sales data and records.

• Sales Analysis:

a) Analyze sales data to identify trends, opportunities, and areas for improvement.
b) Prepare sales reports and presentations.
c) Provide insights and recommendations to enhance sales performance.

• Sales Team Support:

a) Provide support to the sales team in achieving sales targets.
b) Coordinate sales team activities and ensure effective communication.
c) Assist in sales training and development programs.

• Sales Strategy Development and Execution:

a) Develop and implement comprehensive sales plans for the corporate sector.
b) Identify and pursue new business opportunities within the target market.
c) Build and maintain a strong sales pipeline.
d) Conduct market research and competitor analysis.
e) Set sales targets and quotas, and monitor performance against goals.

• Account Management and Relationship Building:

a) Develop and manage key accounts within the corporate sector.
b) Build and maintain strong relationships with key decision-makers.
c) Understand customer needs and provide tailored solutions.
d) Resolve customer issues and complaints in a timely manner.

• Sales Leadership and Coaching:

a) Provide mentorship and guidance to junior sales team members.
b) Share best practices and sales techniques.
c) Contribute to the development of the sales team.

• Sales Reporting and Analysis:

a) Prepare accurate sales reports and forecasts.
b) Analyze sales data to identify trends and opportunities.
c) Utilize sales analytics to optimize sales performance.

• Negotiation and Closing:

a) Negotiate pricing to achieve optimal outcomes.
b) Close deals effectively and efficiently.

• Sales Planning and Execution:

a) Develop and execute sales plans to achieve assigned sales quotas.
b) Identify and pursue new sales opportunities within the target market.
c) Conduct market research and competitor analysis.
d) Prepare sales forecasts and reports.

• Customer Relationship Management:

a) Build and maintain strong relationships with customers, including colleges, universities, and libraries.
b) Understand customer needs and provide appropriate solutions.
c) Provide excellent customer service and address customer inquiries promptly.

• Product Knowledge:

a) Develop a deep understanding of McGraw-Hill's educational products and services.
b) Effectively communicate product benefits and value propositions to customers.
c) Stay updated on industry trends and product developments.

• Sales Presentations:

a) Develop and deliver compelling sales presentations to potential customers.
b) Overcome objections and close sales.
c) Utilize sales tools and technology to enhance sales effectiveness.

• Sales Administration:

a) Prepare sales proposals and other necessary documentation.
b) Maintain accurate sales records and data.

• Company Achievements:

a) Sales figure attainment in Yr 2010 @ USD6.6m; (Target: USD7m)
(HED, SCH, ELT)
b) Sales figure attainment in Yr 2011 @ USD5.8m; (Target: USD5.7m)
(HED, SCH, ELT)

• Personal Achievements:

a) Sales figure attainment in Yr 2010 @ USD609k; (Target: USD650k)
b) Sales figure attainment in Yr 2011 @ USD798k; (Target: USD750k)

• Sales Management:

a) Develop and execute sales strategies to achieve sales targets and market share goals.
b) Identify and pursue new business opportunities within the packaging industry.
c) Build and maintain strong relationships with customers, including purchasers, R&D and QC.
d) Prepare sales forecasts, reports, and presentations.

• Customer Relationship Management:

a) Provide excellent customer service and support.
b) Resolve customer complaints and issues in a timely manner.
c) Identify customer needs and provide solutions.
d) Build long-term customer relationships.

• Business Development:

a) Explore new market segments and opportunities.
b) Identify potential partners and distributors.
c) Develop and implement business development plans.

• Achievements:

a) Sales figure attainment in Yr 2007 @ RM 8m; (Target: RM8.2m)
b) Sales figure attainment in Yr 2008 @ RM 10m; (Target: RM9.0m)
c) Sales figure attainment in Yr 2009 @ RM 7.8m; (Target: RM8.5m)
d) Quarterly Sales Award from achieving target in Yr 2008.