Patmavali A/P Kunasekaran
Brickfields
Summary
Dynamic professional committed to driving organizational vision and goals through proactive leadership and effective strategies. Proven ability to leverage extensive knowledge and experience to enhance operational efficiency and achieve measurable results. Focused on fostering a collaborative environment that encourages innovation and personal growth within teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Assistant
Watsons
Kuala Lumpur, Malaysia
05.2026 - Current
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Shared new products and promotions with customers to encourage sales.
- Advised customers on product range, price, delivery, warranties and product use.
Admin and Account Assistance
Vanitha & Co
03.2024 - 02.2025
- Specialise in data entry
- Handled queries via phone and email, ensuring timely resolution for customer satisfaction.
- Processed supplier payments, updated bank balance, and maintained cash book for accurate financial tracking.
- Updated invoices in SQL and Auto Count systems to ensure accurate financial records.
- Organising Supplier Invoice into the file.
Cheque Clearing
UOB Centre Of Excellence
03.2021 - 02.2024
- Checked and verified inward cheques, maintaining transaction integrity and compliance.
- Determine the destination of over 20-25 thousand cheques to be processed per day.
- Performed data inputting for outward cheques.
- Ensured accuracy and timely processing of transactions, contributing to operational efficiency.
- Controlled operations and risk in accordance with internal, external, and regulatory guidelines.
- Specialised in accurate data entry, ensuring precision in a fast-paced environment.
Cross Support to Admin
UOB Centre Of Excellence
02.2019 - 05.2021
- Organised and stored staff files in paper and digital formats to ensure easy access and retrieval of information.
- Handled queries via phone and email, providing timely responses to enhance communication and support.
- Performed administrative and clerical tasks, including scanning documents to maintain accurate records.
Remittance Clerk
UOB Centre Of Excellence
01.2018 - 01.2019
- Processed OTT (Outward Telegraph Transferring), credit and debit card applications, COA (Change of Address), EWF, Boh (WAP), and cheque clearing, contributing to seamless transaction management.
- Executed precise data entry tasks, ensuring accuracy and reliability of financial records.
- Trained new staff, performed daily reconciliation, copied REM at day-end, provided cross-support to other departments, and assisted with overtime to maintain operational efficiency.
- Achievement: 1 Most improved staff, Full attendance, 1 Top Performance.
Customer Service Assistance (Return Department)
MPH BOOKSTORE
Kuala Lumpur, Malaysia
04.2018 - 11.2018
- Executed precise data entry for multiple projects, ensuring data integrity and accessibility.
Education
Diploma -
Bussiness Management
PTPL CollegeSkills
- Customer service
- Cash handling
- Inventory control
- Complaint resolution
- Data management
- Data management proficiency
- Efficient multitasking
- Superb time management
- Communication excellence
- Administrative support
- Buyer behaviour analysis
- Computer literate
Custom
- Diploma in Business Management
- Sijil Pelajaran Malaysia (SPM)
- Penilaian Menengah Rendah (PMR)
Languages
English
Proficient
C2
Certification
- Chartered
Timeline
Retail Assistant
Watsons
05.2026 - Current
Admin and Account Assistance
Vanitha & Co
03.2024 - 02.2025
Cheque Clearing
UOB Centre Of Excellence
03.2021 - 02.2024
Cross Support to Admin
UOB Centre Of Excellence
02.2019 - 05.2021
Customer Service Assistance (Return Department)
MPH BOOKSTORE
04.2018 - 11.2018
Remittance Clerk
UOB Centre Of Excellence
01.2018 - 01.2019
Diploma -
Bussiness Management