PATCHAMMAL GOVINDARAJOO
HUMAN RESOURCES MANAGER
Cheras, Selangor,Selangor D.Ehsan
Summary
I pride myself on my ability to build strong relationships with employees at all levels and implement effective HR initiatives.
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints
Throughout my career, I have cultivated a robust skill set in recruitment, employee relations, talent management, and compensation and benefits.
Additionally, my proficiency in SQL payroll and SQL e-leave software has enabled me to streamline HR processes and enhance operational efficiency.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
HEAD OF DEPARTMENT – HUMAN RESOURCES
IA INTERNATIONAL ASSISTANCE SDN BHD
11.2022 - 10.2024
- Responsible for the full recruitment life cycle for the firm including, but not limited to, sourcing, screening, interviewing, checking references, and onboarding qualified candidates based on departmental business needs and requests
- Regularly provide guidance and assistance to job applicants in the navigation of the job application and selection process
- Identifies passive and active candidates by leveraging a variety of recruitment resources such as job boards, social media, resume databases, job fairs, and referrals; communicates and coordinates recruitment advertising
- Managing and delivering the day-to-day operations of assigned HR duties and tasks
- Supporting the implementation of local HR initiatives and systems
- Assisting in performance management processes including staff performance with other HODs, counseling, and updating employment confirmation
- Maintaining, updating, and filing employment records
- Advising, and administering the subsidies related to professional studies and qualifications
- Drafting email announcements, and preparing letters concerning HR issues such as verification letters, letters of undertaking, testimonials, performance notices, warning letters, etc
- Administering e-leave management system, and other leave matters related to resignations, and new hires and working alongside the Director of Finance for confirmation
- Handling employee queries
- Primary contact for the employees and business line leaders seeking support on HR processes, policies, etc
- Assisting in special projects as and when needed
- Preparing headcount and movement reports monthly
- Recommend training programs for staff succession planning by working with the HOD's
- Office Management
- PA to the Directors as and when needed
- Auditor for ISO27001:2002 (SIRIM Certification)
OFFICE MANAGER/PEOPLE & CULTURE PARTNER ASIA
BEST ENERGY LIMITED
10.2019 - 10.2022
- Maintains Office Services by organizing office operations and procedures
- Controlling correspondence, designing filing systems, and reviewing and approving supply requisitions
- Organizing meetings and managing the database
- Organizing company events and conferences
- Purchasing office stationery and monthly provisions with the budget provided
- Manage relationships with vendors, service providers, and landlords, ensuring that all items are invoiced and paid on time
- Support in the recruitment and selection activities to ensure the timely hiring of qualified staff to fulfill current and projected manpower needs
- (Hi-Bob)
- Liaise with the Consultants/agents for applying for work permits in Malaysia for the expatriate including dependent passes for their immediate family members
- Arranges travel and accommodation for Partners who attend the company events and conferences which are held in Malaysia quarterly
- Provides guidance, counselling, and training to managers and employees on employee relations issues
- Actively investigates and recommends solutions to employee relations issues in a quick and efficient manner
HR BUSINESS PARTNER, ASIA
SPORTATHLON ASIA SDN BHD (FITNESS FIRST ASIA)
08.2015 - 09.2019
- Support in the recruitment and selection activities to ensure the timely hiring of qualified staff to fulfill current and projected manpower needs
- Establish hiring criteria in liaison with hiring managers based on job requirements and ensure that all new staff have a proper job description upon commencement of work
- Process and prepare monthly payroll promptly to ensure the payroll is accurate per the latest employment rules and regulations
- (Quick pay)
- Prepare and check the related documents and payment of statutory deductions to be submitted to the relevant government bodies within the stipulated time
- Involved in the development and implementation of policy documents and a handbook, that is in the line with company’s corporate vision
- Managing benefits that include online leave administration (Kakitangan.com), insurance (Medical & travel), parking card, club membership, monthly claims, etc
- Handling expatriated: Employment pass, tax reporting, and separation
- Roll out HR initiatives and solutions for continuous improvement of employee engagement and to meet business strategies
- Ensure that all personnel files are updated promptly (hard copies and electronic), maintaining the confidentiality/secrecy and security of data at all times
- Assist in handling all industrial relation matters and ensure that the business units are protected and safeguarded from all HR-related risks and highlight potential HR risks for further review and approval
- Assist in the HRIS setup and execute implementation plan in various business units under the Regional Support Office
- Support the implementation of new HR policies and procedures, HR projects, action plans, and programs as rolled out by Regional HR
ASSOCIATE CONSULTANT
CLEMENT MAY MALAYSIA SDN BHD
02.2014 - 07.2015
- Sourcing
- Works closely with consultants in developing strategies on areas of candidate search through traditional headhunting/cold calls via targeted companies
- Alternative sourcing via job boards
- Obtaining professional’s career and personal information
- Analyzing information gathered via search and advising Consultants on challenges and providing necessary solutions to rectify them
- Qualifying candidates through phone screens and face-to-face interviews against the requirements given by clients
- Ensuring that candidates have correct and justifiable motivations to move
- When required, educating/ advising talents on remuneration expectations
- Building good rapport with candidates to ensure effective partnership
- Arrangement and coordination of interviews, preparing professionals for interview sessions concerning self-presentation, anticipated questions, etc
- Management of candidates – to ensure good preparation before the offering stage
- Walking talents through an offer through to resignation and onboarding
- Responsible for carrying out cold calls to prospective clients and assisting the Senior Consultant in securing business development visits
- Preparation for business development visits – ensure proper product information is researched on the prospective client and briefing Senior Consultants before a visit
- Preparation of a sales kit
- Responsible for taking minutes of meetings and following through with correspondence via email with clients
- Preparation of Terms of Business
- Responsible for the management of the company’s license
- Ensures timely renewal, and management of documentation from various parties
- To ensure office facilities are in good condition
- Liaising with office landlord when required and management of season car park for eligible staff
- Responsible for drafting official letters for recruits and existing staff
- In charge of credit collection from clients
- Monitoring of aged debtors via a weekly report from the UK
- Ensures that aged debtors do not exceed agreed payment terms
- Responsible for liaising with clients for payment collections and notifying the Finance Department in HQ of such
- Ensures that pending payments to suppliers and vendors do not exceed payment terms
- Monitors closely all outgoing invoices and ensures proper payment through weekly reports
- To manage the Director’s schedule and calendar
- Making appointments on behalf of the Director as and when required
- Screen calls and answering to inquiries
- Organizing travel arrangements
- Writing minutes, taking dictation
HR & ADMINISTRATION MANAGER
PPEC (M) SDN BHD
05.2007 - 01.2014
- Provide support to supervisors and staff to develop the skills and capabilities of staff
- Ensure that accurate job descriptions are in place
- Provide advice and assistance with writing job descriptions
- Provide advice and assistance when conducting staff performance evaluations
- Prepare and organize training in-house and outside schedules for technical personnel and monitor their competency upon training
- Provide advice and assistance in developing human resource plans
- Arrange and monitor company accommodation and staff welfare
- Administering payroll and maintaining employee records
- Monitor staff performance and attendance activities
- Investigate and understand causes for staff absences
- Recommend solutions to resolve chronic attendance difficulties
- Provide advice and recommendations on disciplinary actions
- Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered to ensure continuity of services
- Coordinate staff recruitment and selection process to ensure a timely organized and comprehensive procedure is used to hire staff
- Provide information and assistance to staff, and supervisors on human resource and work-related issues
- Develop and implement a human resources plan and personnel management policies and procedures
- Promote workplace safety
- Provide advice and assistance to staff and management on pay and benefits systems
- Arrange for the repairs of computers and other office equipment and assist with organizing staff to carry out work during periods of equipment shutdowns
- Provide overall resources needed in the department to implement and maintain ISO 9001:2008 system and ensure continually improve its effectiveness
- Apply, maintain, and monitor insurance policies for projects
- Monitor legal documentation and correspondence
- Preparing tenancy agreements for office and all staff houses based on the Projects
- Monitor closely with the office & and staff house rental & and utility bills
- Prepare monthly schedule on the rental & and utility bills records
- Monitor and record closely monthly staff handphone bills and parking access cards
- Responsible for procuring contractors for office maintenance issues, servicing of Air Conditioning, IT equipment, and any other related issues
- Liaise with Governmental Agencies (MOF, SSM, KDN, Immigration, CLAB, LPKP, SPAN, JTK, etc.) and prepare the necessary documentation for labor supply and other company certifications
- Authorized personnel for renewal of levy for the foreign workers and prepare necessary documentation (Immigration Yellow card holder)
- Maintaining and monitoring company vehicles such as regular servicing, inspection, road tax & and insurance renewal
- Prepare necessary documents to SPAD for tipper Lorries with an ‘A’ Class permit
RECOVERY ASSISTANT
SERVTOUCH-WYWY (M) SDN BHD
05.2005 - 01.2007
- Receive incoming calls on customer complaints on their payments and invoices
- Calling the defaulters and ensuring that the respective borrowers update their accounts
- Proceed with litigation
- Coordinate with another department i.e
- Billing, contract, and credit to get information for the applicant
- Prepare Credit Notes & Debit Notes for customers
- Site visit the problematic customers and try to solve their problem by giving or advising them to restructure their payments
STENOGRAPHER, CASHIER, & COLLECTION OFFICER
AFFIN BANK
04.1997 - 04.2005
- Assisted the Branch Manager with secretarial and personal duties
- Responsible for daily front desk tasks and office administration
- Supported the Sales & Marketing Department on sales support i.e
- Preparing loan agreements and generating sales documents & and invoices until the loan is fully disbursed
- Assist the collection team, collect payment, and also become the main cashier when it is required
- Prepare a month-end report to BNM
- Blacklisting of defaulters in FIS and CTOS
- Prepare a repossession order for the default account
- Follow-up with Notice of demand and legal notice
- Prepare tender of the vehicle such as advertising in the newspaper, handling and processing the incoming tenders
- Field visit to problematic customers and try to solve their problems
Education
DIPLOMA - Human Resource Management
TAFE COLLEGE
Seremban, Negeri Sembilan 04.1995 - 01.1997
Skills
supervisory skills
Certification
INTERNAL AUDIT
Timeline
VALID OCCUPATIONAL HEALTH HAZARD HAZARD FIRST AID, CPR WITH AED
07-2024
INTERNAL AUDIT
01-2024
HEAD OF DEPARTMENT – HUMAN RESOURCES
IA INTERNATIONAL ASSISTANCE SDN BHD
11.2022 - 10.2024
OFFICE MANAGER/PEOPLE & CULTURE PARTNER ASIA
BEST ENERGY LIMITED
10.2019 - 10.2022
HR BUSINESS PARTNER, ASIA
SPORTATHLON ASIA SDN BHD (FITNESS FIRST ASIA)
08.2015 - 09.2019
ASSOCIATE CONSULTANT
CLEMENT MAY MALAYSIA SDN BHD
02.2014 - 07.2015
HR & ADMINISTRATION MANAGER
PPEC (M) SDN BHD
05.2007 - 01.2014
RECOVERY ASSISTANT
SERVTOUCH-WYWY (M) SDN BHD
05.2005 - 01.2007
STENOGRAPHER, CASHIER, & COLLECTION OFFICER
AFFIN BANK
04.1997 - 04.2005
DIPLOMA - Human Resource Management
TAFE COLLEGE
04.1995 - 01.1997
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