PARVINDERJIT SINGH A/L SATWANT SINGH
CUSTOMER SERVICE SPECIALIST
Seri Kembangan
Summary
Developed strong organizational and problem-solving skills within fast-paced office environment. Excel in managing workflows, coordinating tasks, and ensuring smooth operations. Seeking to transition into new field where these transferrable skills can contribute to organizational success.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Bodyguard Cum Client Assistant (Partime)-HINDI
Law Firm
03.2025 - Current
- Participated in ongoing professional development opportunities, staying current with industry trends and best practices for executive protection services.
- Collaborated effectively with fellow bodyguards and security personnel, providing seamless coverage for clients during events or public appearances.
- Built strong relationships with clients, fostering trust and confidence in the ability to provide exceptional security services.
- Improved situational awareness, utilizing advanced surveillance equipment for effective monitoring of environments.
Personal Driver(Bodyguard)
KK SERVICES SDN BHD
10.2020 - 08.2024
- Driving around the client on the schedule.
- Making sure that safety is prioritize.
- Managing Warehouse and Logistics.
- Managing complaints from Clients
- Provide reports, compile, and assist to resolve
- Escorting Client for meetings.
- Professional and experienced Personal Driver and Bodyguard with a strong commitment to safety and client satisfaction.
- Proven ability to navigate urban environments efficiently while ensuring the comfort and security of high-profile clients.
- Skilled in risk assessment, conflict resolution and maintaining confidentiality.
- Adept at adapting to changing circumstances and delivering exceptional service under pressure.
Customer Service Representative(HINDI SPEAKER)
PLAN C
02.2018 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Operation Assistant
Citin Hotel Langkawi
01.2016 - 01.2018
- Managing customer enquiries and order issues
- Prepare reports - Daily, Weekly Monthly
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Collaborated with other departments to foster smooth operation of daily processes.
Education
Diploma - Business Management & Hospitality
01.2013 - 01.2015
Sijil Pelajaran Malaysia (SPM) - undefined
01.2004 - 01.2009
Skills
Fast Learner
Positive Attitude
Committed to excellence
Communication skills
Dedicated
Hard working
Microsoft Excel
Word
MS office
Professional and friendly
Customer support
Timeline
Bodyguard Cum Client Assistant (Partime)-HINDI - Law Firm
03.2025 - Current
Personal Driver(Bodyguard) - KK SERVICES SDN BHD
10.2020 - 08.2024
Customer Service Representative(HINDI SPEAKER) - PLAN C
02.2018 - 03.2020
Operation Assistant - Citin Hotel Langkawi
01.2016 - 01.2018
SUNWAY UNIVERSITY - Diploma, Business Management & Hospitality
01.2013 - 01.2015
ST Xavier's Insitution - Sijil Pelajaran Malaysia (SPM),
01.2004 - 01.2009