Parveen Winnie

• Led AML solution implementations for Tier-1 financial clients across APAC, deploying Napier modules (Transaction Monitoring, Client Screening, Risk Scoring) on Azure and on-prem environments, reducing compliance onboarding time by 25%.
• Executed end-to-end upgrades for 10+ clients (e.g., AusPost, GX Bank Malaysia, Saudi National Bank, Lion Global Investments), migrating from Napier v1 to v2 via fully remote delivery with zero critical downtime.
• Designed upgrade and migration strategies, including SIT/UAT/post-deployment testing, achieving >98% test pass rates and ensuring production readiness.
• Reviewed and validated 100% of FSD and TSD documentation, improving delivery quality assurance by 30% and ensuring audit compliance.
• Implemented structured project delivery processes and governance frameworks, resulting in 95% on-time delivery, 35% reduction in delays and risk occurrences, and 100% regulatory compliance.
• Produced weekly executive dashboards, RAID logs, and resourcing plans, reducing reporting time by 40% and improving stakeholder visibility.
• Managed cross-functional teams of 15+ technical consultants and QAs across remote and offshore locations, aligning sprint deliverables to project milestones.
• Collaborated with infrastructure teams to provision environments and automate installations, accelerating deployment cycles by 20%.
• Bridged gaps between clients and technical teams, reducing rework and saving 30% of team effort by aligning business goals with technical delivery.
• Provided strategic advisory on change impacts, safeguarding delivery integrity and maintaining alignment with client business goals.
• Maintained a 90%+ client satisfaction score across all projects by ensuring high-quality deliverables, proactive communication, and seamless stakeholder engagement.
• Monitored budgets and implemented cost-saving measures without compromising delivery quality or compliance standards.
• Effectively communicated with C-level stakeholders in complex, remote environments, maintaining alignment across global project teams.

Special Projects: High-Value International Program Delivery

• Led enterprise-scale user migration projects, including a company-wide Office 365 and SharePoint transition, impacting over 10000 users with zero critical data loss and less than 1% downtime, ensuring seamless business continuity.
• Developed and executed migration strategies in collaboration with IT, customer support, and training teams, tailoring rollout plans to user readiness and minimizing disruption during large-scale system changes.
• Conducted comprehensive system assessments and gap analyses, identifying migration risks and mitigation measures early in the project lifecycle reducing issue escalation by 40%.
• Designed and managed detailed project plans, including resource allocation, timeline development, and milestone tracking, ensuring 100% adherence to schedule and budget.
• Drove proactive stakeholder communication, delivering weekly updates, managing expectations, and resolving concerns—resulting in a 30% increase in stakeholder satisfaction scores.
• Implemented robust risk management frameworks, minimizing project disruptions and enabling early identification of data integrity, user adoption, and technical vulnerabilities.
• Orchestrated post-migration support, including hands-on training, onboarding sessions, and issue triaging, reducing user transition time by 60% and improving adoption across business units.
• Tracked key performance indicators (KPIs) and prepared executive-level reports, offering data-backed insights to senior management for real-time decision-making.
• Effectively conveyed complex technical concepts to diverse audiences including C-level executives leading to stronger executive alignment and faster decision cycles.
• Directed the end-to-end delivery of a USD 1 billion, 2-year Harry Potter Tokyo Tour project, overseeing planning, budgeting, execution, stakeholder alignment, and cross-border coordination.
• Negotiated with over 20 vendors and international suppliers, achieving 15% cost savings while maintaining top-tier service and experience quality.
• Monitored project financials, tracked spending, and introduced cost-control measures ensuring full financial accountability without compromising delivery timelines or standards.

• Led end-to-end application software releases and upgrades for two Tier-1 clients — National Australia Bank and Westpac Bank Corp — across multiple environments and system modules, impacting over 15,000 users with zero post-deployment escalations.
• Managed a portfolio of concurrent projects with full oversight on planning, execution, and resource management, ensuring optimal team allocation and 100% on-time delivery.
• Reduced customer complaints by 40% through implementation of proactive client communication strategies, including weekly status briefings, real-time updates, and early risk disclosure.
• Created and maintained a live weekly project status tracker, enhancing cross-team alignment and enabling faster decision-making, cutting project delays by 30%.
• Represented the delivery team in Change Advisory Board (CAB) meetings, providing critical input and oversight on change approvals, ensuring 100% compliance with change control processes.
• Served as the single point of contact for Project Sponsors, managing all executive communications and driving alignment on scope, timeline, budget, and delivery expectations.
• Consolidated and orchestrated project documentation, aligning dependencies across Testing, UAT, and Deployment to avoid timeline conflicts and ensure smooth handovers.
• Reviewed UAT and Regression Testing outcomes, assessing go-live readiness based on testing metrics and client approvals, achieving >95% first-time-right deployment rate.
• Collaborated with technical teams to resolve complex system issues, reducing resolution time by 25%, and ensuring SLA adherence.
• Managed and mentored a global team of 50+ resources (onshore and offshore), fostering high performance, timely task completion, and alignment with company delivery standards.
• Oversaw daily delivery operations, ensuring alignment with organizational policies, reducing administrative backlog, and enhancing throughput by 20%.
• Mitigated risks proactively by introducing early-warning systems, RAID logs, and incident response playbooks — resulting in zero critical disruptions across all managed projects.
• Facilitated regular cross-functional strategy meetings, enabling knowledge-sharing and long-term process improvement initiatives that increased delivery maturity and stakeholder satisfaction.

• Delivered daily data-driven insights on website traffic to clients, empowering informed decision-making and optimizing digital marketing strategies across multiple campaigns.
• Investigated and resolved data anomalies, successfully eliminating 40% of invalid or low-quality traffic sources, resulting in significantly cleaner and more accurate reporting using Experian analytics tools.
• Conducted systematic regression testing and tracked bug defects across internal departmental systems, contributing to enhanced system stability and performance.
• Acted as the primary liaison for client-reported issues, analyzing and resolving bugs and traffic data discrepancies, improving client satisfaction and data integrity.
• Increased reporting efficiency by 40%, by completing 40 to 60 speeding rocket reports daily to identify data anomalies, compared to the previous average of 15 to 25 reports.
• Leveraged user analytics to identify opportunities for improvement resulting in enhanced user experience.
• Reduced customer support inquiries by creating comprehensive product documentation and user guides.
• Delivered actionable insights to clients, enhancing their understanding of website traffic trends and improving decision-making.
• Conducted comprehensive market research for better understanding of industry trends and competitor offerings.
• Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.

• Completed an 18-month structured graduate training program, gaining cross-functional exposure in application support, issue resolution, and client service within a global enterprise environment.
• Provided Tier 1 & Tier 2 application support to GE customers, troubleshooting technical issues and ensuring seamless system performance across critical business functions.
• Resolved 100% of incident tickets raised by GE clients within SLA targets, contributing to a 30% reduction in ticket backlog and improving overall service response time and customer satisfaction.
• Communicated critical product updates to customers, minimizing disruptions during implementation phases.
• Managed escalated cases, ensuring timely resolution and maintaining strong client relationships.