Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments Awards
Tool Skills
Software
Timeline
Generic

Parveen Winnie

Seasoned IT Implementation Project Manager (APAC)
Malaysia

Summary

Seasoned Project and Delivery Manager with over 15 years of experience leading cross-functional teams and delivering end-to-end implementation projects in the Fintech and financial services sectors. Specialized in supporting Tier-1 banks across APAC and EMEA with compliance programs, AML platforms, and sophisticated financial solutions.

Proven track record of managing complex, high-value projects from start to finish, ensuring alignment with regulatory standards, client expectations, and business goals and skilled in risk management, stakeholder communication, and driving collaboration between business and technical teams in fast-paced environments.

I am well known for a hands-on leadership style, strategic execution, and a relentless focus on service excellence, consistently achieving low escalations, timely delivery, and high client satisfaction. I am seeking for a new role in project management or senior leadership to bring this momentum to a forward-thinking organization focused on innovation and growth.

Overview

14
14
years of professional experience
4029
4029
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

IT Implementation Project Manager (APAC)

Napier AI
06.2023 - Current
  • Led AML solution implementations for Tier-1 financial clients across APAC, deploying Napier modules (Transaction Monitoring, Client Screening, Risk Scoring) on Azure and on-prem environments, reducing compliance onboarding time by 25%.
  • Executed end-to-end upgrades for 10+ clients (e.g., AusPost, GX Bank Malaysia, Saudi National Bank, Lion Global Investments), migrating from Napier v1 to v2 via fully remote delivery with zero critical downtime.
  • Designed upgrade and migration strategies, including SIT/UAT/post-deployment testing, achieving >98% test pass rates and ensuring production readiness.
  • Reviewed and validated 100% of FSD and TSD documentation, improving delivery quality assurance by 30% and ensuring audit compliance.
  • Implemented structured project delivery processes and governance frameworks, resulting in 95% on-time delivery, 35% reduction in delays and risk occurrences, and 100% regulatory compliance.
  • Produced weekly executive dashboards, RAID logs, and resourcing plans, reducing reporting time by 40% and improving stakeholder visibility.
  • Managed cross-functional teams of 15+ technical consultants and QAs across remote and offshore locations, aligning sprint deliverables to project milestones.
  • Collaborated with infrastructure teams to provision environments and automate installations, accelerating deployment cycles by 20%.
  • Bridged gaps between clients and technical teams, reducing rework and saving 30% of team effort by aligning business goals with technical delivery.
  • Provided strategic advisory on change impacts, safeguarding delivery integrity and maintaining alignment with client business goals.
  • Maintained a 90%+ client satisfaction score across all projects by ensuring high-quality deliverables, proactive communication, and seamless stakeholder engagement.
  • Monitored budgets and implemented cost-saving measures without compromising delivery quality or compliance standards.
  • Effectively communicated with C-level stakeholders in complex, remote environments, maintaining alignment across global project teams.

Workplace Project Manager

Warner Bros Discovery
06.2021 - 09.2024

Special Projects: High-Value International Program Delivery

  • Led enterprise-scale user migration projects, including a company-wide Office 365 and SharePoint transition, impacting over 10000 users with zero critical data loss and less than 1% downtime, ensuring seamless business continuity.
  • Developed and executed migration strategies in collaboration with IT, customer support, and training teams, tailoring rollout plans to user readiness and minimizing disruption during large-scale system changes.
  • Conducted comprehensive system assessments and gap analyses, identifying migration risks and mitigation measures early in the project lifecycle reducing issue escalation by 40%.
  • Designed and managed detailed project plans, including resource allocation, timeline development, and milestone tracking, ensuring 100% adherence to schedule and budget.
  • Drove proactive stakeholder communication, delivering weekly updates, managing expectations, and resolving concerns—resulting in a 30% increase in stakeholder satisfaction scores.
  • Implemented robust risk management frameworks, minimizing project disruptions and enabling early identification of data integrity, user adoption, and technical vulnerabilities.
  • Orchestrated post-migration support, including hands-on training, onboarding sessions, and issue triaging, reducing user transition time by 60% and improving adoption across business units.
  • Tracked key performance indicators (KPIs) and prepared executive-level reports, offering data-backed insights to senior management for real-time decision-making.
  • Effectively conveyed complex technical concepts to diverse audiences including C-level executives leading to stronger executive alignment and faster decision cycles.
  • Directed the end-to-end delivery of a USD 1 billion, 2-year Harry Potter Tokyo Tour project, overseeing planning, budgeting, execution, stakeholder alignment, and cross-border coordination.
  • Negotiated with over 20 vendors and international suppliers, achieving 15% cost savings while maintaining top-tier service and experience quality.
  • Monitored project financials, tracked spending, and introduced cost-control measures ensuring full financial accountability without compromising delivery timelines or standards.

Workplace Software Change and Delivery Manager - Banking Project

IBM Malaysia
08.2019 - 05.2021
  • Led end-to-end application software releases and upgrades for two Tier-1 clients — National Australia Bank and Westpac Bank Corp — across multiple environments and system modules, impacting over 15,000 users with zero post-deployment escalations.
  • Managed a portfolio of concurrent projects with full oversight on planning, execution, and resource management, ensuring optimal team allocation and 100% on-time delivery.
  • Reduced customer complaints by 40% through implementation of proactive client communication strategies, including weekly status briefings, real-time updates, and early risk disclosure.
  • Created and maintained a live weekly project status tracker, enhancing cross-team alignment and enabling faster decision-making, cutting project delays by 30%.
  • Represented the delivery team in Change Advisory Board (CAB) meetings, providing critical input and oversight on change approvals, ensuring 100% compliance with change control processes.
  • Served as the single point of contact for Project Sponsors, managing all executive communications and driving alignment on scope, timeline, budget, and delivery expectations.
  • Consolidated and orchestrated project documentation, aligning dependencies across Testing, UAT, and Deployment to avoid timeline conflicts and ensure smooth handovers.
  • Reviewed UAT and Regression Testing outcomes, assessing go-live readiness based on testing metrics and client approvals, achieving >95% first-time-right deployment rate.
  • Collaborated with technical teams to resolve complex system issues, reducing resolution time by 25%, and ensuring SLA adherence.
  • Managed and mentored a global team of 50+ resources (onshore and offshore), fostering high performance, timely task completion, and alignment with company delivery standards.
  • Oversaw daily delivery operations, ensuring alignment with organizational policies, reducing administrative backlog, and enhancing throughput by 20%.
  • Mitigated risks proactively by introducing early-warning systems, RAID logs, and incident response playbooks — resulting in zero critical disruptions across all managed projects.
  • Facilitated regular cross-functional strategy meetings, enabling knowledge-sharing and long-term process improvement initiatives that increased delivery maturity and stakeholder satisfaction.

IT Data and Product Analyst

Experian Malaysia (Hitwise)
10.2012 - 05.2016
  • Delivered daily data-driven insights on website traffic to clients, empowering informed decision-making and optimizing digital marketing strategies across multiple campaigns.
  • Investigated and resolved data anomalies, successfully eliminating 40% of invalid or low-quality traffic sources, resulting in significantly cleaner and more accurate reporting using Experian analytics tools.
  • Conducted systematic regression testing and tracked bug defects across internal departmental systems, contributing to enhanced system stability and performance.
  • Acted as the primary liaison for client-reported issues, analyzing and resolving bugs and traffic data discrepancies, improving client satisfaction and data integrity.
  • Increased reporting efficiency by 40%, by completing 40 to 60 speeding rocket reports daily to identify data anomalies, compared to the previous average of 15 to 25 reports.
  • Leveraged user analytics to identify opportunities for improvement resulting in enhanced user experience.
  • Reduced customer support inquiries by creating comprehensive product documentation and user guides.
  • Delivered actionable insights to clients, enhancing their understanding of website traffic trends and improving decision-making.
  • Conducted comprehensive market research for better understanding of industry trends and competitor offerings.
  • Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.

Product Support Analyst

Tech Mahindra
04.2011 - 10.2012
  • Completed an 18-month structured graduate training program, gaining cross-functional exposure in application support, issue resolution, and client service within a global enterprise environment.
  • Provided Tier 1 & Tier 2 application support to GE customers, troubleshooting technical issues and ensuring seamless system performance across critical business functions.
  • Resolved 100% of incident tickets raised by GE clients within SLA targets, contributing to a 30% reduction in ticket backlog and improving overall service response time and customer satisfaction.
  • Communicated critical product updates to customers, minimizing disruptions during implementation phases.
  • Managed escalated cases, ensuring timely resolution and maintaining strong client relationships.

Education

Master of Information Technology - Project Management

Asia E University (AEU)

Bachelor of Science - Business Computing

Staffordshire University

Skills

Project planning

Project management

Conflict resolution

Project implementation

Data migration

Cross-functional team leadership

Organizational skills

Agile methodologies

Budget control

Change management

Requirements gathering

Scope definition

Time management

Decision-making

Account Management

Stakeholder Communication

Certification

ITIL Service Operations - Intermediate

Accomplishments Awards

  • IBM Manager Choice Awards
  • Banking Client Awards for successful delivery
  • Consecutive Employee of Choice Award from 2012 - 2016 - Experian
  • Experian Client Appreciation for successfully resolving their system bugs and data anomalies

Tool Skills

  • Jira
  • Service Now
  • Confluence
  • SCCM Deployment Monitoring
  • Agile and SDLC
  • Sharepoint
  • Word
  • Excel
  • Powerpoint

Software

Atlassian Jira

Service Now

Confluence

SCCM Deployment Monitoring

SharePoint

MsAzure

On Premises

Ms Word

Ms Excel

Ms Powerpoint

Slack

Teams

Timeline

IT Implementation Project Manager (APAC)

Napier AI
06.2023 - Current

Workplace Project Manager

Warner Bros Discovery
06.2021 - 09.2024

Workplace Software Change and Delivery Manager - Banking Project

IBM Malaysia
08.2019 - 05.2021

IT Data and Product Analyst

Experian Malaysia (Hitwise)
10.2012 - 05.2016

Product Support Analyst

Tech Mahindra
04.2011 - 10.2012

Master of Information Technology - Project Management

Asia E University (AEU)

Bachelor of Science - Business Computing

Staffordshire University
Parveen WinnieSeasoned IT Implementation Project Manager (APAC)