Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Why Naga
Technology Tools
Timeline
Generic
Partiban Paidaiya

Partiban Paidaiya

Head Of Sales And Operation
Kuala Lumpur

Summary

Dynamic and results-driven executive with 9 years of experience in FinTech and financial markets, specializing in business operations, sales leadership, and strategic market expansion. Proven ability to drive revenue growth, enhance operational efficiency, and lead high-performing teams globally. Expertise in P&L management, compliance, and risk mitigation, ensuring sustainable growth. Adept at implementing commercial strategies, optimizing sales channels, and spearheading digital transformation to enhance competitive positioning. Passionate about fostering scalable business operations and securing long-term profitability.

Overview

8
8
years of professional experience
2026
2026
years of post-secondary education
4
4
Certifications
5
5
Languages

Work History

Head of Sales and Operations

FXPRIMUS
10.2023 - 01.2025
  • Oversee end-to-end sales operations, ensuring alignment with company objectives and regional market trends
  • Spearheaded strategic sales initiatives, achieving 112% T1 performance for the sales team and a 26.47% SOF approval rate in Q2
  • Developed and executed sales strategies that significantly increased market share and revenue streams across Asia
  • Managed cross-functional teams, optimizing collaboration between sales, compliance, and product development
  • Strengthened business operations by implementing data-driven decision-making and process automation
  • Built and maintained strategic relationships with key clients, partners, and regulatory bodies
  • Provided regular business intelligence and sales performance reports to the executive team
  • Ensured regulatory compliance and risk management in high-growth financial markets
  • Led business expansion efforts, focusing on client acquisition, retention, and brand positioning in Southeast Asia

Senior Business Development Manager - APAC

Ultima Markets
10.2021 - 10.2023
  • Expanded the company’s footprint in Asia, driving market penetration and revenue growth
  • Managed client relationships, ensuring high retention rates and sustainable growth
  • Optimized sales funnels and customer acquisition strategies, increasing net deposits and trading volume

Accommodation Service Specialist Manager

Agoda
01.2019 - 01.2021
  • Educate partners on the use of the extranet, manage availability on site
  • Handle support tickets & calls from Partners and Market Management team with the highest integrity and quality
  • Optimize content to maximize conversion
  • Prepare reports as necessary
  • Participate in market and competition research (if required)
  • Share and seek out best practices and knowledge
  • Accountable for meeting individual KPIs and team goals and following procedures
  • Promoting supplier self-service support and maintenance.
  • Increase operational efficiencies and revenue within the team, and improve inter department workflows
  • Improve Net Promoter scores/ Satisfaction Scores from accommodation partners
  • Manager 33 team members across ASIA

Team Leader, Customer Service

Aegis Malaysia
Johor Bahru, Johor
01.2017 - 01.2019
  • Provide good communication to customers and internal division bookings and ensure reporting to CS HOD for any critical matter or failure cases or disputed/ delayed cases.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls, tickets, and chats via Freshdesk and Freshchat.
  • Provide excellent business partners' experience to the clients by solving and assisting them in various problems such as contractual issues, revenue issues, reconciliation issues, and tech issues.
  • Achieve monthly target based on KPI and SLA
  • Act as trainee RTFM
  • Leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization and coaching when necessary

Education

Bachelor’s Degree - Business Administration & Management

Open University Malaysia

Skills

Websites

Certification

Customer Experience: Journey Mapping

Accomplishments

  • Revenue Growth: Generated $2M clean P&L, with $1.5M net profit in just three months.
  • Operational Efficiency: Led process optimization, reducing sales cycle times by 30%.
  • Market Expansion: Spearheaded regional sales initiatives, establishing profitable market share in Southeast Asia.
  • Leadership: Built and managed high-performance teams, fostering collaboration, accountability, and innovation.

Why Naga

With a strong background in financial operations, sales leadership, and strategic business growth, I am well-positioned to drive NAGA’s operational excellence and revenue expansion. My expertise in P&L management, regulatory compliance, and process automation ensures that I can scale the organization’s global presence while mitigating risks and maximizing profitability. I am eager to bring my visionary leadership and hands-on execution capabilities to NAGA’s executive team.

Technology Tools

  • CRM & SOF Systems (Salesforce, HubSpot)
  • Business Analytics & Reporting (Power BI, Tableau)
  • Trading Platforms (MT4, MT5)
  • Compliance & Risk Management Systems

Timeline

Financial Markets Certification
11-2023

Head of Sales and Operations

FXPRIMUS
10.2023 - 01.2025

Senior Business Development Manager - APAC

Ultima Markets
10.2021 - 10.2023
Customer Experience: Journey Mapping
04-2021

Accommodation Service Specialist Manager

Agoda
01.2019 - 01.2021

Team Leader, Customer Service

Aegis Malaysia
01.2017 - 01.2019

Bachelor’s Degree - Business Administration & Management

Open University Malaysia

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Partiban PaidaiyaHead Of Sales And Operation