Parimalla Gunalen
Admin Accountant
Malacca ,Alor Gajah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Representative
KEX EKSPRESS
Melaka
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
HR Assistant
Doubletree By Hilton Hotel
Melaka
09.2023 - 11.2023
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Played a strategic role in workforce planning efforts, anticipating future needs based on organizational goals.
- Mitigated potential legal issues by staying up-to-date on employment law changes, promptly updating policies as needed.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
Customer Service Representative
Telekom
Melaka
01.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Administrative Assistant
PREMALA CONSTRUCTION ERA Com SDN BHD
Melaka
09.2016 - 06.2018
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Diploma Executive In Secretaryship - Administrative Assistance And Secretarial Science
Stamford College
Melaka05.2016
Skills
Responded to customer requests for products, services, and company information
Report preparation
Complaint resolution
Sales expertise
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
KEX EKSPRESS
02.2024 - Current
HR Assistant
Doubletree By Hilton Hotel
09.2023 - 11.2023
Customer Service Representative
Telekom
01.2019 - 04.2020
Administrative Assistant
PREMALA CONSTRUCTION ERA Com SDN BHD
09.2016 - 06.2018
Diploma Executive In Secretaryship - Administrative Assistance And Secretarial Science
Stamford College
Similar Profiles
Sami SeppänenSami Seppänen
Member of Supervisory Board at Ekspress GruppMember of Supervisory Board at Ekspress Grupp
Nijat AskarovNijat Askarov
CEO at Ekspress Phone(Own Business)CEO at Ekspress Phone(Own Business)
Dawn Honea-PearceDawn Honea-Pearce
Pharmacy Tech at Kex Rx Pharmacy & Home CarePharmacy Tech at Kex Rx Pharmacy & Home Care