Parameswaran Loganathan
Gaming Ambassador
Kuala Lumpur
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Gaming Ambassador
TDCX
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Content Moderator ( Tik-Tok )
BytePrecision Sdn.Bhd.
08.2020 - 07.2024
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Content Acquisition Associate ( Indeed )
Concentrix Malaysia
03.2020 - 04.2020
- Identify and engage with potential content partners, including employers, job boards, and other relevant sources.
- Negotiate and secure content acquisition deals to expand the range of job listings and other job-related content on Indeed.
- Ensure that acquired content meets Indeed’s quality standards and
guidelines.
Customer Service Associate ( U-Mobile )
Customer Connect Malaysia
08.2016 - 03.2017
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding U Mobile’s products and services.
- Assist customers with billing inquiries, account issues, and service requests.
- Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
- Assist customers with activating and managing their accounts, including plan changes, service upgrades, and cancellations.
- Gather customer feedback and provide insights to improve customer service processes and policies.
Education
Bachelor of Science - Business Management
Brickfields Asia College
Petaling Jaya, Selangor, Malaysia 04.2001 -
Foundation - Business And Information Technology
Inti International College
Kuala Lumpur 04.2001 -
Skills
Customer education
Customer engagement
Product knowledge
Brand awareness
Timeline
Gaming Ambassador
TDCX
07.2024 - Current
Content Moderator ( Tik-Tok )
BytePrecision Sdn.Bhd.
08.2020 - 07.2024
Content Acquisition Associate ( Indeed )
Concentrix Malaysia
03.2020 - 04.2020
Customer Service Associate ( U-Mobile )
Customer Connect Malaysia
08.2016 - 03.2017
Bachelor of Science - Business Management
Brickfields Asia College
04.2001 -
Foundation - Business And Information Technology
Inti International College
04.2001 -
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