Summary
Overview
Work history
Education
Skills
Languages
PERSONAL REFERENCES
Timeline
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Panuwat Thongsongsom

Panuwat Thongsongsom

Hatyai,Songkhla

Summary

I am an IT technical support with 10 years in the coordination, handling calls and analysis for personal and commercial customers, solving customer technical support questions, and improving my role to enhance my customer service abilities and acquire technical computer hardware skills while always learning new technology.

Overview

15
15
years of professional experience

Work history

Dell Technical support specialist Level II

Concentrix Malaysia SDN. BHD
Kuala Lumpur, Malaysia
2016.09 - Current
  • Assist customers by researching and resolving unique or recurring technical issues.
  • Deliver positive customer experiences in line with Dell's standards.
  • Escalate complex technical problems to advanced support teams.
  • Advise Level I support on technical solutions.
  • Analyse team performance for feedback to management.
  • Review and Approve services to ensure customer issues are resolved.

Dell Technical support specialist Level I

Emerio (Malaysia) Sdn Bhd.
Penang, Malaysia
2015.11 - 2016.10
  • Assisted customers with technical issues related to hardware and software through e-mail and phone communication.
  • Diagnosed problems and provided resolutions for technical service inquiries.
  • Utilised troubleshooting techniques and tools to identify defective products and followed guidelines for service calls.
  • Educated customers on procedural guidelines to ensure comprehensive solutions to their queries.
  • Maintained knowledge of Dell’s client products.

Network system development.

Chotiwat Manufacturing CO., LTD.
Hatyai, Songkhla
2011.07 - 2015.10
  • Assisted in maintaining servers, PCs, routers, and switches.
  • Supported installation, configuration, and administration of network technologies.
  • Configured workstations for IP-based LAN.
  • Set up DHCP client/server configurations.
  • Managed backup reporting and recovery processes.
  • Administered security measures including port security on switches and IP security on routers via access lists.
  • Created new user profiles for employee access within company environment.

Education

Bachelor’s Degree - Compuetr Enginering

Prince of Songkla University Phuket campus.
Kathu/Phuket
/2008 - /2011

Skills

  • Communication proficiency
  • Software upgrading and configuration
  • Network configuration
  • Hardware installation
  • Driver configurations

Languages

English
Intermediate
Thai
Fluent

PERSONAL REFERENCES

Nathaya Muangmeesri | Team lead project Dell, Concentrix Malaysia Email:nathaya.muangmeesri@concentrix.com, nathaya.muangmeesri@dellteam.com 

Phone: +60103997249

Timeline

Dell Technical support specialist Level II

Concentrix Malaysia SDN. BHD
2016.09 - Current

Dell Technical support specialist Level I

Emerio (Malaysia) Sdn Bhd.
2015.11 - 2016.10

Network system development.

Chotiwat Manufacturing CO., LTD.
2011.07 - 2015.10

Bachelor’s Degree - Compuetr Enginering

Prince of Songkla University Phuket campus.
/2008 - /2011
Panuwat Thongsongsom