Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Timeline
AssistantManager
Seck Pui Yen

Seck Pui Yen

Johor Bahru, Johor,01

Summary

Hi, I have extensive experience in the restaurant industry and hope to contribute my talents in the position of assistant restaurant manager. I have extensive experience in customer service, team leadership and operational excellence, and I am eager to join your team to enhance the guest experience together.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Restaurant Assistant Manager

Eighteen Chefs PTE LTD
10.2022 - 04.2025
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Performed regular maintenance tasks on equipment to ensure optimal functionality during busy periods.
  • Assisted in refining restaurant policies and procedures to facilitate smoother operations and enhanced customer satisfaction.

Customer Service Live Chat

Red Crew PLT
07.2021 - 02.2022
  • Develop a project schedule and urge customers to provide information.
  • Communicate with customers to understand project information.
  • Analyze and sort out the value system of the project and collect and sort out the competing products of the project, and summarize it to the relevant staff.

Front Desk

Fire Rabbit Studio
01.2020 - 02.2021
  • Ensure cleanliness of outlets is always maintained.
  • Daily and weekly sales record, Monthly stock checking.
  • Welcome customers and lead them to their seats.

Waitress & Training Supervisor

Eighteen Chef PTE LTD
03.2016 - 01.2020
  • Provide excellent customer service at all times.
  • Complete knowledge on mixing and garnish of drinks.
  • Assist in customer payment transactions.

Bartender & Cashier

MiuMiu Cafe & Bistro
05.2014 - 01.2016
  • Prepare alcohol and non-alcohol beverages for customers.
  • Comply with all food and beverages regulations.
  • Plan and present bar menu.

Bartender & Cashier

Four Season Cafe
11.2012 - 05.2014
  • Deliver warm and genuine hospitality to all customers.
  • Support team members in keeping cafe run smoothly.
  • Ensure proper housekeeping in the cafe.

Education

No Degree - Secondary School

PEI YUAN HIGH SCHOOL
Kampar, Perak, Malaysia
04.2007 - 01.2009

Skills

Sales reporting

Personal Information

  • Date of Birth: 29-11-1994
  • Gender: Female
  • Status: Married

Awards

  • ULTIMATE BRONZE AWARD

Eighteen Chefs, 05/01/2016 

In recognition of exceptional service.


  • EXCELLENT SERVICE AWARD

Eighteen Chefs, 10/01/2017 

For achieving the gold award in recognition of exemplary contribution and commitment to excellent service.


  • SINGAPORE WORKFORCE SKILLS QUALIFICATIONS

Safety and Hygiene policies and procedures, Project a positive and professional image.

Provide go The Extra Mile Service

Timeline

Restaurant Assistant Manager

Eighteen Chefs PTE LTD
10.2022 - 04.2025

Customer Service Live Chat

Red Crew PLT
07.2021 - 02.2022

Front Desk

Fire Rabbit Studio
01.2020 - 02.2021

Waitress & Training Supervisor

Eighteen Chef PTE LTD
03.2016 - 01.2020

Bartender & Cashier

MiuMiu Cafe & Bistro
05.2014 - 01.2016

Bartender & Cashier

Four Season Cafe
11.2012 - 05.2014

No Degree - Secondary School

PEI YUAN HIGH SCHOOL
04.2007 - 01.2009
Seck Pui Yen