PANNEERSELVAM KARTHIKESU
KUALA LUMPUR,MALAYSIA
Summary
Accomplished professional specializing in Windows Infrastructure, Data Center Facilities, and Identity & Access Management (IAM). Expertise in ITIL, Service Level Management, Change Management, and Agile Methodology. Proven ability to utilize Data Center Management Suites and Capacity Planning Tools to optimize operations. Strong leadership demonstrated through effective communication and stakeholder alignment.
Overview
26
26
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work history
SECTION LEAD - IDENTITY AND ACCESS MANAGEMENT
ROCHE SERVICES (ASIA PACIFIC)
, MALAYSIA
2022.10 - Current
- Strategic Resource Management: Lead resource assignments across global products and chapters, ensuring specialized technical capabilities meet evolving organizational needs.
- Workforce Planning: Partner with Chapter Leadership and Product Managers to identify skill gaps and build future-ready knowledge-sharing communities.
- Team Development: Spearhead career pathing and coaching for team members, maintaining high performance and professional growth alignment.
- Chapter Goals & Key Outcomes (OKR): Collaborative with the Chapter Leadership Team in setting goals and enabled teams and individuals to set ambitious, measurable goals, bridging strategy with execution, enhancing alignment, and fostering transparency
DATA CENTER MANAGER (APAC)
ROCHE SERVICES (ASIA PACIFIC)
KUALA LUMPUR, MALAYSIA
2018.11 - 2022.10
- Operational Excellence: Maintained 100% uptime (Zero Downtime) for all APAC Data Centers, ensuring business continuity for mission-critical hosting environments.
- Capacity Management: Optimized future needs by analyzing data and managing changes in hosted infrastructure
- Security & Compliance: Ensuring adherence to safety regulations and industry standards, overseeing physical security implementation, managing visitor access, and
- Performance Optimization: Assessing operational performance, reduce costs, and optimizing efficiency in space utilization.
- Team Leadership: Lead multidisciplinary team of more than 40 professionals, encompassing Infrastructure Engineers, Network, Database, Platform, Storage, Project Managers and Data Center Operations Specialists across APAC region.
- Culture Transformation: Increased employee engagement among the infrastructure community and other stakeholders by advocating collaborative work culture to maintain talent retention and motivation.
- Financial Management: Oversaw Capex and Opex planning, delivering cost excellence and aligning regional infrastructure with global financial targets.
- Strategic Resource Management: Lead resource assignments and ensuring technical capabilities meet evolving organizational needs
- Team Development: Guide, Coach team members career development and coaching, ensuring sustained high performance and alignment with professional growth objectives.
DATA CENTER MANAGER (SOUTHASIA)
DELL GLOBAL BUSINESS CENTER
KUALA LUMPUR, MALAYSIA
2008.11 - 2018.10
- Operational Excellence: Maintain 100% uptime (Zero Downtime) for all South Asia Data Centers, ensuring business continuity for mission-critical hosting environments.
- Capacity Management: Optimized future needs by analyzing data and managing changes in hosted infrastructure
- Security & Compliance: Ensuring adherence to safety regulations and industry standards, overseeing physical security implementation, managing visitor access, and
- Performance Optimization: Assessing operational performance, reduce costs, and optimizing efficiency in space utilization.
- Team Leadership: Lead a team of 5 Data Center Operations Specialists across South Asia region.
- Financial Management: Oversaw Capex and Opex planning, delivering cost excellence.
- Strategic Resource Management: Directed resource allocations while ensuring technical capabilities align with evolving organisational requirements.
- Team Development: Guided team members in career development to enhance performance and achieve growth objectives.
Coached individuals to align personal goals with organizational targets, ensuring sustained high performance.
SERVICE LEVEL MANAGER
DATACOM SOUTH EAST ASIA
KUALA LUMPUR, MALAYSIA
2006.12 - 2008.10
- Technical Engineer: Commenced role as Level 2 Technical Support Engineer for Microsoft Windows Vista and Windows Live OneCare (security product), executing daily responsibilities with precision and efficiency.
- Performance & Service Improvement: Ensures call service quality aligns with agreed-upon standards, serving as bridge between Microsoft expectations and operational performance.
- Operational Alignment: Ensuring call center teams grasp and strive towards these targets, frequently by defining supporting Service Level Agreements (SLAs) with internal teams.
- Service Improvement Planning: Conduct performance data analysis to identify gaps and spearheading Service Improvement Plans (SIPs) to elevate service quality.
SYSTEMS ENGINEER
PARADIGM SYSTEMS SDN BHD
PETALING JAYA, MALAYSIA
2000.08 - 2006.12
- Technical Support: Delivered high-quality technical support to systems end-users.
- Product Improvement: Collaborated with systems designers to drive product enhancements and innovation.
- Systems Integration: Conducted end to end system installation and conduct training and perform regular systems analysis, resulting in optimized processes.
- Problem Solving: Identifying, analyzing, and rectifying system-wide issues and outages.
- Product Lifecycle Management: Managing projects encompassing deployment, documentation, and new feature enhancements.
Education
Bachelor of Science - Computer Science
INTI COLLEGE
SUBANG JAYA/MALAYSIA /1996 - 2000.05
Master of Business Administration -
FEDERATION UNIVERSITY OF AUSTRALIA
BALLARAT/AUSTRALIA /2012 - /2013
STRATEGIC LEADERSHIP
CMI UK
KUALA LUMPUR/MALAYSIA /2025 - /2025
Skills
TECHNICAL SKILLS
- Technical: Windows Infrastructure, Data Center Facilities, Identity & Access Management (IAM)
- Process: ITIL, Service Level Management (SLM), Change Management, Agile Methodology
- Tools: Data Center Management Suites, Capacity Planning Tools, CRM & Support Systems
LEADERSHIP SKILLS
- Communication: Active Listening and able to adapt different style of audience/stakeholders
- Integrity: Build relationships through trust, consistency and transparent communication
- Accountability: Take complete ownership and strengthens creditibility
Stakeholder Management: Able to influence and align stakeholders
Languages
English
Fluent
Tamil
Native
Malay
Fluent
Affiliations
- Sports
Accomplishments
- Employee Satisfaction Score: Achieves Highest score year by year in the Leadership Team
- Reliability: 15+ year record of managing "Zero Downtime" environments for global enterprises.
- Rapid Infrastructure Deployment: Built a Regional Non-Production Lab for global application testing in just 12 weeks—a 50% reduction in industry-standard lead time.
- Data Center Consolidation: Successfully led the migration and consolidation of data centers across Singapore, Thailand, and Malaysia with zero service interruptions.
- Virtualization: Developed capabilities for virtual farms supporting global applications (Class 1-3) within a 3-month rollout period.
Certification
- CDCP
- CISM
References
References available upon request.
Timeline
SECTION LEAD - IDENTITY AND ACCESS MANAGEMENT
ROCHE SERVICES (ASIA PACIFIC)
2022.10 - Current
DATA CENTER MANAGER (APAC)
ROCHE SERVICES (ASIA PACIFIC)
2018.11 - 2022.10
DATA CENTER MANAGER (SOUTHASIA)
DELL GLOBAL BUSINESS CENTER
2008.11 - 2018.10
SERVICE LEVEL MANAGER
DATACOM SOUTH EAST ASIA
2006.12 - 2008.10
SYSTEMS ENGINEER
PARADIGM SYSTEMS SDN BHD
2000.08 - 2006.12
Bachelor of Science - Computer Science
INTI COLLEGE
/1996 - 2000.05
Master of Business Administration -
FEDERATION UNIVERSITY OF AUSTRALIA
/2012 - /2013
STRATEGIC LEADERSHIP
CMI UK
/2025 - /2025