Social issues & ethics
Hi, I’m
Panimalar Sivan
Content Moderator | TnS-OPS-AI Data Service and Eco Operations
Petaling Jaya
Summary
Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience.
Overview
11
years of professional experience
3
years of post-secondary education
4
Languages
Work History
ByteDance
Content Moderator
04.2020 - Current
Job overview
- Review user-generated content such as videos, comments, and live streams flagged by algorithms or reported by users
- Assess content for violations of community guidelines, including: Hate speech, Harassment or bullying, Graphic violence, Misinformation, Sexual or explicit material, Dangerous challenges or stunts
- Remove, escalate, or approve content based on established policies
- Stay updated on ByteDance's community guidelines, platform policies, and local legal regulations
- Apply specific moderation standards for different regions or cultures to ensure compliance with local laws and sensitivities
- Contribute to adapting policies to new trends or emerging challenges
- Collaborate with AI teams by tagging and categorizing content to help improve automated moderation systems
- Identify patterns of false positives or negatives in AI flagging
- Participate in team training sessions to enhance understanding of evolving policies
- Localization: Adapt global policies to regional contexts, taking into account cultural norms and language differences
- Strong understanding of community standards and local cultural nuances
- Proficiency in multiple languages
- Emotional resilience and ability to work under pressure
- Familiarity with content moderation tools and AI systems
Trueventus
Event Operation Executive (Conferences)
11.2019 - 03.2020
Job overview
- Oversee the quality of executing multiple events in logistics and agendas - monitoring, managing and deployment of resources
- Managing sourcing, booking and purchasing of event venues, accommodations and traveling solutions
- Balancing schedules and itineraries among speakers, trainers, attendees and clients
- Building professional relationships between suppliers, venue management and clients
- Negotiating agreements to ensure lower costs and high quality of service
- Coordinating development of materials and event plan
- Maintaining pre-event and onsite communication among clients and attendees
- Lead, support and maintain positive event environment and team unity
- Perform ad-hoc administrative duties
- Travelling is required for this role
QNET Ltd
Workforce Data Management Executive
11.2016 - 08.2019
Job overview
- Analyzing statistics or other data to determine the level of customer service your organization is providing
- Writing reports analyzing the customer service that the organization provides
- Developing customer service procedures, policies, and standards for organization and department
- Handle client claims submission (medical claims, death claims, accident claims) by phone
- Prepares, updates centralizes and manages all the management reports
- Prepares maintains, manages & tracks all forms & information requests
- Creates and modifies documents using Microsoft office word/excel/PowerPoint
- Supports the management team on assigned tasks & projects
MSIG Holdings (Asia) Pte Ltd
Back End Support (Banca)
02.2016 - 08.2016
Job overview
- Attend to all manner of customers' queries, purchase and renew of insurance
- Ensure all incoming calls are answered within the service level set by the Company
- To work as a team to reduce the call abandoned rate
- Ensure all reports are updated and completed in a timely manner
- Ensure all transactions are error-free especially for premium collection, premium calculation and quotations
- To attend to any other assignments assigned by the superior
Prudential Indonesia (PT Prudential Life Assurance)
Customer Service Representative
02.2015 - 12.2015
Job overview
- In charge of daily documentation
- Handle confidential information related to clients
- Handle staff claims submission (medical, transport, and other miscellaneous claims)
- Document control-monitoring and control internal and external documents
- In charge of daily follow up for the clients by phone
- Handle confidential information related to clients by phone
- Handle client claims submission (medical claims, death Claims, accident claims) by phone
- Monitoring the clients by answering calls and provide solutions by phone
Pacific Asiawide Corporation Sdn Bhd
Operation Team Lead
01.2014 - 12.2014
Job overview
- Outsource market for credit cards holders
- Outsource market for NGO'S clients on charity and fund raising
- Conduct training for new staffs
- Interview new candidates
- Represent our Client's brand to their chosen target market
- Develop great customer relationship with customers
- Responsible for an assigned area of the expansion of the company
- Participate in an ongoing management development training program
- Providing professional service to our customers and effectively handling inquiries on service and latest campaigns
- Managing customer relationships, developing marketing strategies, and expanding market reach
Education
Masa
High School Diploma from Hospitality and Tourism Management
08.2012 - 12.2014
Skills
Calibration Process Oversight
Safety Regulations Adherence
Advanced Excel Analysis
Effective Visual Messaging
Proficient in Microsoft 365 Applications
Team-Oriented Collaboration
Service Excellence
Technical Proficiency
Optimistic Communication Style
Strategic Issue Identification
Effective Verbal Communication
Effective Team Management
Interests
Collaboration & leadership
Content moderation & QA
Continuous learning
Timeline
Content Moderator
ByteDance
04.2020 - Current
Event Operation Executive (Conferences)
Trueventus
11.2019 - 03.2020
Workforce Data Management Executive
QNET Ltd
11.2016 - 08.2019
Back End Support (Banca)
MSIG Holdings (Asia) Pte Ltd
02.2016 - 08.2016
Customer Service Representative
Prudential Indonesia (PT Prudential Life Assurance)
02.2015 - 12.2015
Operation Team Lead
Pacific Asiawide Corporation Sdn Bhd
01.2014 - 12.2014
Masa
High School Diploma from Hospitality and Tourism Management
08.2012 - 12.2014