Summary
Overview
Work History
Education
Skills
Accomplishments
Communication Skills
Personal Information
Timeline
BusinessAnalyst
Panimalar D/O Pandian

Panimalar D/O Pandian

Gelugor,Pulau Pinang

Summary

A dedicated and experienced Customer Service Specialist with over 10 years of proven success in delivering high-quality customer experiences across various industries. Known for exceptional interpersonal and communication skills, with a strong ability to resolve complex customer issues and build lasting relationships that foster trust and loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Specialist

SWAGELOK MALAYSIA
09.2022 - Current
  • Respond promptly to customer inquiries via multiple channels (phone, email, chat, in-person)
  • Provide accurate information on products, services, and company policies
  • Address and resolve customer complaints professionally and promptly
  • Analyze and solve customer problems, collaborating with other departments as needed
  • Assist customers with tracking, and modifications, coordinating with logistics for timely delivery.
  • Good knowledge of an order fulfilment process.
  • Maintain accurate records of customer interactions and report recurring issues for resolution
  • Collaborate with sales, marketing, and technical support teams to enhance the customer experience
  • Ensure customer interactions align with company service standards
  • Participate in training to stay updated on product knowledge and service skills, preparing WI and training sessions.
  • Solicit and collect customer feedback to measure satisfaction levels and identify areas for improvement
  • Track and report key performance indicators (KPIs) for customer service
  • Design, develop, and implement training programs to meet the needs of the organization.
  • Proficient in SAP system, Microsoft, Excel, Ariba Portal, and Hubspot

Billing Clerk & Logistics Coordinator

MUTIARA EMAS LOGISTIC SDN BHD
01.2016 - 10.2018
  • Perform month end closing
  • Prepare invoices for billing purpose
  • Undertake any duty assigned by management.
  • Sending monthly quotations to customers.
  • Monitoring daily scheduling and handling multiple routes, drivers and deliveries.
  • Coordinate all incoming and outgoing shipment
  • Assist in daily administration activities in procurement, logistic & warehouse.

Junior Billing Associate

DSV (DC) SOLUTION SDN BHD. (a.f.k AGILITY INTEGRATED LOGISTICS)
12.2018 - 10.2019
  • Energetic and experienced billing clerk and managed to train over 3 employees on billing processes.
  • Process all billing received from Provisioning System, Field Support and other billing sources in compliance with billing procedures set by Management.
  • Perform & assist all billing functions by designated deadlines and schedules.
  • Issue invoices to customers & monthly customer statements.
  • Checking the data input in the accounting system to ensure accuracy of final bill.
  • Submit invoices by electronic data interchange.
  • Also prepare reports, assist in account collection, and file records and responds to general customer calls when needed.

Customer Service Officer

DSV (DC) SOLUTION SDN BHD. (a.f.k AGILITY INTEGRATED LOGISTICS)
11.2019 - 07.2022
  • Obtain a job as a customer service officer where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
  • Answer numerous calls in a high-volume calls environment. Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
  • Contributed to company's highest quarterly customer satisfaction rate of 92 percent. Consistently earned an 'above average' or 'excellent' on call quality evaluations.
  • Train and assist entry-level customer service staffs by helping them improve listening skills, communication, and multitasking abilities.
  • Obtain to handle 7 companies customers 1 time.
  • Managed to took a supervisory role on a day-to-day basis in a fast paced Warehouse Environment with 14 team members in a facility with 35,000 square feet of floor space with spearheaded 5S on top.
  • Developed number of incentives for team members to achieve targets with discipline and responsibilities.
  • Performing Custom form GPB, GPB AM, K8, K9 & K1 and able to create FedEx & UPS airwaybil for international shipments for worldwide customers.
  • Maintained documentation and keeping accurate records of warehouse activities, including monthly Warehouse KPI report for manager.

Education

SPM - undefined

SMK St'Theresa
12.2013

STPM - undefined

SMK St'Theresa
12.2015

Bachelor's Of Management - undefined

University Sains Malaysia
07.2025

Skills

  • Stock management WMS
  • Supervision
  • Computer skills
  • Microsoft office - Advanced level Excel & Pivot Analysis
  • 5S
  • FIFO
  • SAP
  • Leadership
  • Delegation
  • Interpersonal skills
  • Collaboration
  • Time management
  • Multitasking
  • Able to work under stress
  • Minimal supervision

Accomplishments

  • Bowling- participant in Bowling tournament 2019 arranged by DSV
  • Attend First Aid Awareness Training - BASIC FIRST AID, CPR & AED TRAINING FOR CORPORATE, ORGANISATION / IN-HOUSE TRAINING

Communication Skills

  • English, Professional working proficiency
  • Bahasa Melayu, Professional working proficiency
  • Tamil, Native proficiency

Personal Information

Date of Birth: 13 March 1996

Timeline

Customer Service Specialist

SWAGELOK MALAYSIA
09.2022 - Current

Customer Service Officer

DSV (DC) SOLUTION SDN BHD. (a.f.k AGILITY INTEGRATED LOGISTICS)
11.2019 - 07.2022

Junior Billing Associate

DSV (DC) SOLUTION SDN BHD. (a.f.k AGILITY INTEGRATED LOGISTICS)
12.2018 - 10.2019

Billing Clerk & Logistics Coordinator

MUTIARA EMAS LOGISTIC SDN BHD
01.2016 - 10.2018

SPM - undefined

SMK St'Theresa

STPM - undefined

SMK St'Theresa

Bachelor's Of Management - undefined

University Sains Malaysia

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