Pananya Yeemah (Mariah)

Key Responsibilities Project Involvement

• Performed vendor reconciliations to ensure accuracy of outstanding balances and timely resolution of discrepancies.
• Processed and validated PO and Non-PO Factory Indirect Material (IDM) invoices in compliance with company policies and internal controls.
• Processed high-volume Factory Direct Material invoices using the PORVS system in accordance with company policies and internal controls.
• Investigated and resolved invoice discrepancies in collaboration with end-users and Finance teams to prevent payment delays.
• Coordinated with the Master Data team to maintain vendor data accuracy and resolve master data issues.
• Collaborated cross-functionally with Business Users, Suppliers, Procurement, AR, RTR, IT, and Master Data teams to resolve daily invoice processing matters efficiently.
• Managed supplier communications, ensuring timely responses and maintaining strong vendor relationships.
• Executed daily VIM allocations and generated statistical and approval reports to monitor workflow and Non-PO processing.
• Prepared AP Aging and Blackline reconciliation reports for key and non-key accounts to support month-end closing activities.
• Completed month-end closing (CLOCO) tasks independently while meeting strict deadlines.
• Conducted knowledge transfer (KT) sessions to support onboarding and strengthen team capability.
• Supported SAP migration by providing invoice processing training and system guidance.
• Provided backup support for additional portfolios (TH10, TH11 & AE13) while consistently meeting daily processing targets.
• Supported internal and external audits by preparing documentation and ensuring compliance with financial policies and procedures.
• Participated in the Capture Project, contributing to process improvements that enhanced operational efficiency.
• Participated in OCR (Optical Character Recognition) initiatives to automate SAP invoice processing, reducing manual data entry and improving accuracy.
• Implemented Blackline process enhancements aligned with global standardization initiatives.
• Contributed to the Karta Project, including the development of the coding matrix to strengthen financial reporting accuracy.
• Standardized Blackline reconciliations using the BSR Tool to improve reporting consistency and efficiency.
• Actively engaged in the Onbeat 1 Star initiative to promote organizational culture and employee engagement.

• Validate invoices and process PO and NON-PO factory Indirect Material Invoices (IDM) invoices.
• Assist in Reconciliation when required for stakeholders.
• Validate and audit supporting documents of employee claims in accordance with company policies and processes via the SharePoint platform.
• Validate and audit supporting documents of employees' T&E in accordance with company policies and processes via the Concur platform.
• Prepare vendor reconciliation when required. Assist in escalating to the master data team for vendor data maintenance.
• Assist in getting the solution for disputes or discrepancy invoices with the end-user or local Finance.
• Work cross-functional teams such as business users, suppliers, procurement, master data team, AR, RTR, and IT in resolving daily invoice processing issues.
• Assist in replying to suppliers' inquiries via email
• Perform knowledge transfer to new hires and team members to ensure they are able to perform independently.
• Involved in system migration from JDE to SAP for the TH entity
• Run the VIM Allocation and statistic report daily
• Perform Cloco (closing tasks) without supervision.
• Perform KT (knowledge transfer) to the team members on invoice processing during SAP migration.
• Managed to back up other team members during their absence (TH10 & AE13) despite having daily workload tasks.
• Performed regular account reconciliation tasks and maintained balance sheet accuracy.

• Australia Senior Analyst Account Receivable:
• Handling the portfolio of Blue Account which covered all states in Australia
• Main Rules as a Credit Controller and Debt Collector Analyst
• Daily Task:
• Handling credit assessment for new credit application of new customer set up.
• Monitoring the stock supply to the client
• Follow up the payment via Phone Call Inbound, Outbound call via Phone Call to ensure the payment is received according to time frames
• Analyze the dispute received via phone call or email before escalation will be done to the respective team
• Further investigate and analyze bad debt accounts.
• Handling Billing by reconciliation: apply the payment received to the client according to the Payment Remittance provided by the client
• Besides that, being involved in billing and cash apps applications.
• Preparing the Monthly reports

• Thailand Account Receivable Executive:
• Fully handling the collections and Billing based on the country of Thailand
• Follow up the payment with the client for the collections via Phone call and Email to ensure the client makes payment within the time frame
• Preparing the receipt after receiving the payment from the client
• Handling credit assessment for new credit application of a new customer set up
• Prepare the monthly reports

• Job Scope:
• Handling Refunds and Recharge
• Investigate Fraud, Refunds, and Recharge Process
• Handling outbound for further Verification of Transactions
• Handling clients' issues via Call and email
• Responsible for the Thai market: priority, Indonesia, Malaysia, and Singapore.
• Familiar with Adyen Payment gateway
• Investigate fraud prevention

• 15th May 2015 - 22nd May 2015 - Attended Training as Trainer at Apple Singapore Inc.
• 10th Jul 2015 - 14th Aug 2015 - Working as Indonesia Technical Support Advisor
• 24th Oct 2015 - 12th Aug 2016 - Working as a Thai Technical Support Advisor Tier 1
• 14th Aug 2016 - Present - Working as a Thai Technical Support
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Guided users through step-by-step solutions, ensuring they felt supported throughout the process.
• Provided troubleshooting solutions for improved system performance.
• Delivered prompt service for customer satisfaction.
• Enhanced client satisfaction by resolving technical issues efficiently.
• Coordinated with team members on complex cases, fostering a culture of collaboration and shared learning.