Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Training
Interests
Timeline
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Pamela Rodrigues

Pamela Rodrigues

Relocation Consultant
Kuala Lumpur

Summary

Relocation Consultant with 11+ years of progressive experience in global mobility and assignment management, growing from tenancy and lease portfolio oversight into end-to-end relocation consulting. Adept at managing expatriate moves, tenancy lifecycles, and departure programs while collaborating with landlords, vendors, and corporate HR teams. Recognized for service quality, cross-border expertise (Malaysia & Singapore), and the ability to lead and mentor peers. Currently seeking to progress into a Senior Relocation Consultant role, bringing proven client service, case management, and leadership skills.

Experienced with coordinating all aspects of relocation logistics, ensuring smooth and efficient transitions for clients. Utilizes effective communication and planning skills to address and resolve potential issues before they arise. Track record of maintaining high client satisfaction through personalized service and attention to detail.

Relocation professional with solid experience in managing and orchestrating seamless transitions for clients. Skilled in client relations, logistical planning, and problem-solving to deliver successful outcomes. Strong team collaborator, adaptive to changing needs, and results-focused. Known for reliability, flexibility, and exceptional organizational abilities.

Relocation professional with thorough understanding of client needs and logistical challenges. Known for delivering smooth transitions and fostering strong team collaboration to achieve optimal results. Reliable and adaptable, consistently meeting evolving demands with expertise in planning and customer relations.

Overview

2
2
Languages

Work History

Global Assignment Consultant

  • Oversaw expatriate assignments from pre-arrival to repatriation, ensuring smooth transitions for assignees and their families.
  • Coordinated with HR, corporate mobility teams, and vendors to deliver orientation, home search, and settling-in services.
  • Handled high caseloads independently, ensuring accurate administration and policy compliance.
  • Provided continuous support and guidance to assignees, contributing to positive employee experience and client feedback.

Tenancy Specialist

  • Managed tenancy portfolios for multinational clients, including new lease reviews, renewals, and exits.
  • Acted as the single point of accountability for landlords, tenants, and corporate clients, ensuring smooth handovers.
  • Reviewed tenancy agreements to identify risks and ensure compliance with client policies.
  • Coordinated with vendors for repairs, AC servicing, and curtain cleaning while balancing landlord and tenant requirements.
  • Reduced disputes through proactive follow-ups and clear, consistent communication.

Relocation Consultant

SIRVA Worldwide Relocation & Moving
- Current
  • Manage full relocation cycle including immigration, housing, tenancy, orientation, settling-in, and repatriation for assignees.
  • Successfully managed 40+ departure cases for Intel, ensuring seamless transitions and compliance.
  • Supported the Singapore relocation team with destination services, gaining regional knowledge and adaptability.
  • Mentor junior consultants and collaborate across teams to ensure KPIs and service quality standards are consistently achieved.
  • Maintain high levels of client satisfaction through proactive communication and issue resolution.

Education

Bachelor of Business Administration - Business Administration And Management

Multimedia University Melaka
Melaka
09-2010

Skills

  • Global Mobility & Relocation Consulting

  • Tenancy & Lease Management

  • Departure & Repatriation Coordination

  • Destination & Settling-In Services

  • Client Relationship & Stakeholder Management

  • Vendor & Landlord Negotiation

  • KPI & Service Quality Assurance

  • MS Excel, Service Engine, SMARTS System

  • Team Training & Mentorship

Team collaboration

Time management

Decision-making

MS office

Client relationships

Verbal and written communication

Websites

Accomplishments

  • Delivered 40+ departure programs independently with 100% on-time completion.
  • Built strong relationships with global clients and vendors, reducing turnaround times for tenancy processes.
  • Strengthened regional expertise by supporting both Malaysia and Singapore relocation portfolios.
  • Recognized for fostering a team-oriented culture, mentoring peers, and ensuring KPI-driven service excellence.

Training

  • Communication Workshops (Professional Growth)
  • Anti-Bribery & Corruption (ABC) Awareness Training
  • Continuous learning in global assignment systems and relocation best practices

Interests

Listening to Music, Singing, Playing Video Games

Timeline

Global Assignment Consultant

Tenancy Specialist

Relocation Consultant

SIRVA Worldwide Relocation & Moving
- Current

Bachelor of Business Administration - Business Administration And Management

Multimedia University Melaka

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