Pallavi Panjanazan
Sungai Petani, Kedah,02
Summary
Dynamic Business Operations Analyst & Manufacturing Operations Supervisor with proven expertise in TIJ2.5 operations, quality assurance, and production management. Combines strong analytical capability with hands-on shop-floor leadership to deliver operational excellence. Known for making data-driven decisions, improving workflow efficiency, and elevating team performance through structured reviews, coaching, and clear quality expectations.
Highly adaptable and detail-oriented, with a track record of executing improvement plans, managing cross-functional priorities, and resolving production-quality conflicts effectively. Strong command of reporting tools, Microsoft Office, and operational dashboards. Dedicated to driving a culture of accountability, continuous improvement, and zero defect mindset while supporting company growth in a high-demand manufacturing environment.
Overview
12
12
years of professional experience
18
18
years of post-secondary education
Work History
Business Operations Analyst
HP Manufacturing
07.2023 - Current
- Drive end-to-end operational performance for the TIJ2.5 product line, including output monitoring, WIP stability, bottleneck recovery, and daily production execution.
- Lead FCI quality performance across TIJ2X and TIJ2.5 through bi-weekly audits, issue trend analysis, and preventive action planning to reduce repetitive defects.
- Ensure strict compliance to inspection standards (PNT, bonder, LA, IA), including 100% inspection after troubleshooting and adherence to QAC/DMS reject criteria, especially for new employees.
- Manage critical material and process controls such as Hobbes flex discoloration handling, FIFO exception requests, ablated flex inspection, shear testing requirements, and post-oven inspection for new batches.
- Collaborate with engineering (PME) on process readiness, including B30 Cobra batch conversion and B76 sampling strategy, ensuring smooth transition without impacting line quality.
- Coordinate operator (MT/ET) training, cross-training, and crew support allocation, ensuring consistent skill readiness and fair workload distribution across shifts.
- Standardize communication flows by enforcing proper passdown structure for MT/ET Leads and supporting weekly/bi-weekly operational review meetings (QIT/CAR updates, cycle count, flex condition reviews).
- Lead preparation of QAN documentation for incoming material issues and support root-cause discussions with Quality, Engineering, and Operations stakeholders.
- Partner with cross-functional teams (Quality, PME, Warehouse, IA/LA, Operations) to resolve material risks, improve inspection controls, and maintain uninterrupted production flow.
- Support continuous improvement initiatives by identifying recurring operational risks, setting performance benchmarks, and driving long-term corrective actions.
Manufacturing Operation Supervisor
HP Manufacturing Malaysia
09.2022 - Current
- Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan.
- Provide direction and expertise to departmental teams and participates in cross-
department initiatives. - Act as a point of escalation for subordinate employees as well as supervisors.
- Accountable for manufacturing and remanufacturing activities for multiple product lines, ensuring that performance (inventory, cost, etc.) meets regional or global and business
requirements. - Manage a team of higher level non- exempt individual contributors who typically support a moderately complex daily work activities.
- Responsible for hiring, setting and monitoring of annual performance plans, coaching,
and career development; ensures that the proper tools are in place to support the team and the processes. - Ensure the delivery of products and services that meet the performance metrics defined by next level management.
- Manages essential business critical process documents (i.e. Standard operating
procedures, Statements of Work, Business Score Card Dashboard, etc). - Looking at trends, takes business to next level, e.g., chairs meetings and Lean Sigma analysis.
- Responsible for projects and group initiatives.
- Developed ongoing programmes using good team communication and collaboration.
- Optimised team training and staff development.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
Quality Engineer / Assistant to Plant Manager
Continental Tyre AS Malaysia
05.2020 - 08.2021
- Collaborating with operations managers to develop and implement controls and improvements.
- Monitoring and assist to create shift schedules, delegate tasks, manage staff, and monitor results of daily activities.
- Developing corrective actions, solutions, and improvements.
- Check on responsible for ordering supplies, controlling stock, and reporting breakdown of equipment.
- Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met.
- Developing and implementing quality standards to avoid scrap.
- Co-ordinate and direct with staff members regarding activities that need to be performed in absence of plant manager.
- To keep close eye on buying, selling and quality of material used in production to give maximum output.
- Investigating and troubleshooting product or production issues.
- Ensuring that workflows, processes, and products comply with safety regulations in plant and management wise.
- Ensure that work gets done as per priority within framed budget by maintaining quality standards and delivering products on given deadline.
- Implement new plans to ensure better results in accordance with quality standards.
- Always make optimum use of equipment and available manpower to ensure better productivity.
- Monitored staff organization and suggested improvements to daily functionality.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Reported production malfunctions to managers and production supervisors.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Established and tracked quality department goals and objectives.
- Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices.
- Coordinated with quality control staff to complete inspections.
- Supported quality team members during corrective action updates.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Managed SME team of process engineers, analysts and scientists in driving technology transfer of products from development scale to manufacturing scale in contracted facilities.
- Conducted thorough quality assessments to determine if products met company's high-quality standards.
- Observed operations to verify workflows and processes complied with safety regulations.
- Sampled goods produced and used meticulous attention to detail to spot flaws in products.
- Executed quality tests on company products to determine improvements or flaws.
Assistant Coordinator - Team Lead
AIG
05.2019 - 02.2020
- Interact with customers to handle complaints, process orders, and Provide information about organization’s products and services.
- Listen to customers’ questions and concerns, and provide answers or responses.
- Provide information about products and services.
- Review or make changes to customer accounts.
- Register Claims.
- Processed and reported on office expenses as well as ordered office supplies when needed.
- Worked with supervisor to assess needs and determine best courses of action.
- Maintained employee records.
- Organized and prepared daily activities and restocked materials and snacks for facility.
- Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
- Maintained master schedule and set up appointments.
Customer Care Officer
Singtel Telecommunication
04.2018 - 02.2019
- Customer service representatives help customers with complaints and questions give customers information about products and services, take orders, and process returns.
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Warehouse Operation Supervisor
City Link
04.2015 - 01.2018
- Manages and leads a team of employees.
- Communicates company goals, safety practices, and deadlines to team.
- Motivates team members and assesses performance.
- Supports team manager and performs management duties when manager is absent or out of office.
- Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Conducts team meetings to update members on best practices and continuing expectations.
- Achieved service time and quality targets.
Ground Staff
Firefly
01.2014 - 06.2014
- Subang Jaya.
- Work in the aviation industry where they are engaged in various roles at the airport.
- Ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets.
- Providing information to passengers.
- Greeting and welcoming passengers and responding to questions.
- Assisting disabled passengers and those with small children.
- Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Coordinated and distributed exposure and contamination control procedures.
- Performed flight line functions including AFE preflight and postflight requirements.
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
Education
Master of Arts - Engineering & Management
USM
Penang 04.2001 -
BBA - International Business / Economics Management
City University
SelangorDiploma - Aviation Management And Operations
University Putra Malaysia
Seri Kembangan, SelangorHigh School Diploma -
Institute Technology Perak
PerakSkills
Operational Leadership & Execution
Timeline
Business Operations Analyst
HP Manufacturing
07.2023 - Current
Manufacturing Operation Supervisor
HP Manufacturing Malaysia
09.2022 - Current
Quality Engineer / Assistant to Plant Manager
Continental Tyre AS Malaysia
05.2020 - 08.2021
Assistant Coordinator - Team Lead
AIG
05.2019 - 02.2020
Customer Care Officer
Singtel Telecommunication
04.2018 - 02.2019
Warehouse Operation Supervisor
City Link
04.2015 - 01.2018
Ground Staff
Firefly
01.2014 - 06.2014
Master of Arts - Engineering & Management
USM
04.2001 -
Diploma - Aviation Management And Operations
University Putra Malaysia
High School Diploma -
Institute Technology Perak
BBA - International Business / Economics Management
City University