Pallavi Panjanazan
Sungai Petani, Kedah,02
Summary
Dynamic Business Operations Analyst & Manufacturing Operations Supervisor with proven expertise in TIJ2.5 operations, quality assurance, and production management. Combines strong analytical capability with hands-on shop-floor leadership to deliver operational excellence. Known for making data-driven decisions, improving workflow efficiency, and elevating team performance through structured reviews, coaching, and clear quality expectations.
Highly adaptable and detail-oriented, with a track record of executing improvement plans, managing cross-functional priorities, and resolving production-quality conflicts effectively. Strong command of reporting tools, Microsoft Office, and operational dashboards. Dedicated to driving a culture of accountability, continuous improvement, and zero defect mindset while supporting company growth in a high-demand manufacturing environment.
Overview
12
12
years of professional experience
18
18
years of post-secondary education
Work History
Business Operations Analyst
HP Manufacturing
07.2023 - Current
- Drive end-to-end operational performance for the TIJ2.5 product line, including output monitoring, WIP stability, bottleneck recovery, and daily production execution.
- Lead FCI quality performance across TIJ2X and TIJ2.5 through bi-weekly audits, issue trend analysis, and preventive action planning to reduce repetitive defects.
- Ensure strict compliance to inspection standards (PNT, bonder, LA, IA), including 100% inspection after troubleshooting and adherence to QAC/DMS reject criteria, especially for new employees.
- Manage critical material and process controls such as Hobbes flex discoloration handling, FIFO exception requests, ablated flex inspection, shear testing requirements, and post-oven inspection for new batches.
- Collaborate with engineering (PME) on process readiness, including B30 Cobra batch conversion and B76 sampling strategy, ensuring smooth transition without impacting line quality.
- Coordinate operator (MT/ET) training, cross-training, and crew support allocation, ensuring consistent skill readiness and fair workload distribution across shifts.
- Standardize communication flows by enforcing proper passdown structure for MT/ET Leads and supporting weekly/bi-weekly operational review meetings (QIT/CAR updates, cycle count, flex condition reviews).
- Lead preparation of QAN documentation for incoming material issues and support root-cause discussions with Quality, Engineering, and Operations stakeholders.
- Partner with cross-functional teams (Quality, PME, Warehouse, IA/LA, Operations) to resolve material risks, improve inspection controls, and maintain uninterrupted production flow.
- Support continuous improvement initiatives by identifying recurring operational risks, setting performance benchmarks, and driving long-term corrective actions.
Manufacturing Operation Supervisor
HP Manufacturing Malaysia
09.2022 - Current
- Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan.
- Provide direction and expertise to departmental teams and participates in cross-
department initiatives. - Act as a point of escalation for subordinate employees as well as supervisors.
- Accountable for manufacturing and remanufacturing activities for multiple product lines, ensuring that performance (inventory, cost, etc.) meets regional or global and business
requirements. - Manage a team of higher level non- exempt individual contributors who typically support a moderately complex daily work activities.
- Responsible for hiring, setting and monitoring of annual performance plans, coaching,
and career development; ensures that the proper tools are in place to support the team and the processes. - Ensure the delivery of products and services that meet the performance metrics defined by next level management.
- Manages essential business critical process documents (i.e. Standard operating
procedures, Statements of Work, Business Score Card Dashboard, etc). - Looking at trends, takes business to next level, e.g., chairs meetings and Lean Sigma analysis.
- Responsible for projects and group initiatives.
- Developed ongoing programmes using good team communication and collaboration.
- Optimised team training and staff development.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
Quality Engineer / Assistant to Plant Manager
Continental Tyre AS Malaysia
05.2020 - 08.2021
- Collaborating with operations managers to develop and implement controls and improvements.
- Monitoring and assist to create shift schedules, delegate tasks, manage staff, and monitor results of daily activities.
- Developing corrective actions, solutions, and improvements.
- Check on responsible for ordering supplies, controlling stock, and reporting breakdown of equipment.
- Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met.
- Developing and implementing quality standards to avoid scrap.
- Co-ordinate and direct with staff members regarding activities that need to be performed in absence of plant manager.
- To keep close eye on buying, selling and quality of material used in production to give maximum output.
- Investigating and troubleshooting product or production issues.
- Ensuring that workflows, processes, and products comply with safety regulations in plant and management wise.
- Ensure that work gets done as per priority within framed budget by maintaining quality standards and delivering products on given deadline.
- Implement new plans to ensure better results in accordance with quality standards.
- Always make optimum use of equipment and available manpower to ensure better productivity.
- Monitored staff organization and suggested improvements to daily functionality.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Reported production malfunctions to managers and production supervisors.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Established and tracked quality department goals and objectives.
- Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices.
- Coordinated with quality control staff to complete inspections.
- Supported quality team members during corrective action updates.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Managed SME team of process engineers, analysts and scientists in driving technology transfer of products from development scale to manufacturing scale in contracted facilities.
- Conducted thorough quality assessments to determine if products met company's high-quality standards.
- Observed operations to verify workflows and processes complied with safety regulations.
- Sampled goods produced and used meticulous attention to detail to spot flaws in products.
- Executed quality tests on company products to determine improvements or flaws.
Assistant Coordinator - Team Lead
AIG
05.2019 - 02.2020
- Interact with customers to handle complaints, process orders, and Provide information about organization’s products and services.
- Listen to customers’ questions and concerns, and provide answers or responses.
- Provide information about products and services.
- Review or make changes to customer accounts.
- Register Claims.
- Processed and reported on office expenses as well as ordered office supplies when needed.
- Worked with supervisor to assess needs and determine best courses of action.
- Maintained employee records.
- Organized and prepared daily activities and restocked materials and snacks for facility.
- Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
- Maintained master schedule and set up appointments.
Customer Care Officer
Singtel Telecommunication
04.2018 - 02.2019
- Customer service representatives help customers with complaints and questions give customers information about products and services, take orders, and process returns.
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Warehouse Operation Supervisor
City Link
04.2015 - 01.2018
- Manages and leads a team of employees.
- Communicates company goals, safety practices, and deadlines to team.
- Motivates team members and assesses performance.
- Supports team manager and performs management duties when manager is absent or out of office.
- Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Conducts team meetings to update members on best practices and continuing expectations.
- Achieved service time and quality targets.
Ground Staff
Firefly
01.2014 - 06.2014
- Subang Jaya.
- Work in the aviation industry where they are engaged in various roles at the airport.
- Ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets.
- Providing information to passengers.
- Greeting and welcoming passengers and responding to questions.
- Assisting disabled passengers and those with small children.
- Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Coordinated and distributed exposure and contamination control procedures.
- Performed flight line functions including AFE preflight and postflight requirements.
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
Education
Master of Arts - Engineering & Management
USM
Penang 04.2001 -
BBA - International Business / Economics Management
City University
SelangorDiploma - Aviation Management And Operations
University Putra Malaysia
Seri Kembangan, SelangorHigh School Diploma -
Institute Technology Perak
PerakSkills
Operational Leadership & Execution
Lead daily TIJ25 & Operation production performance, ensuring stable output, smooth WIP flow, and fast bottleneck recovery
Supervise shift operations, passdown discipline, and coordination between MT/ET Leads across all crews
Drive operational readiness for shutdowns, tool changes, sampling transitions, and new batch conversions (eg, Cobra batch)
Business Operations & Process Optimization
Analyze production trends, identify bottlenecks, and implement corrective actions to optimize throughput
Develop and track KPIs for output, WIP, rejects, and FCI quality performance
Lead cross-functional reviews and operational planning with Quality, Engineering, Warehouse, IA/LA, and Planning teams
Quality Governance & Compliance
Champion FCI quality improvement for TIJ2X and TIJ25 through structured audits, issue tracking, and preventive actions
Enforce 100% inspection compliance after troubleshooting and ensure operators follow QAC/DMS reject criteria
Prepare QANs, support RCA & CAPA, and drive closure of QIT/CAR issues to prevent repetitive defects
Material, Risk & Process Control
Manage material risk assessment for discoloration flex, ablated flex, Hobbes flex, and other key components
Lead decisions on FIFO exceptions, material quarantine handling, and inventory sufficiency for IA/LA
Oversee shear testing, incoming inspection, post-oven checks, and transitions from 100% inspection to sampling
Team Development & Supervisor Responsibilities
Coordinate MT/ET cross-training programs for bonder, PNT, LA/IA, and high-risk processes
Mentor new hires, strengthening inspection awareness, process ownership, and quality accountability
Ensure fair OT support, balanced workload across crews, and proper leadership communication
Data Analytics, Reporting & Documentation
Build and analyze dashboards for production, quality, and material performance
Provide data-driven insights for decision-making and long-term improvement strategies
Support cycle count accuracy and material traceability while maintaining clear reporting to stakeholders
Cross-Functional Leadership & Communication
Key liaison between Operations, Quality, PME, Warehouse, and support teams for issue resolution and strategic alignment
Lead structured meetings for quality updates, cycle counts, shutdown planning, and material condition reviews
Communicate effectively across all levels, from operators to engineering and management
Tools & Systems
SAP DMS/QAC Excel (advanced) Google Sheets
Line tracking & inspection systems used in TIJ25 operations
Timeline
Business Operations Analyst
HP Manufacturing
07.2023 - Current
Manufacturing Operation Supervisor
HP Manufacturing Malaysia
09.2022 - Current
Quality Engineer / Assistant to Plant Manager
Continental Tyre AS Malaysia
05.2020 - 08.2021
Assistant Coordinator - Team Lead
AIG
05.2019 - 02.2020
Customer Care Officer
Singtel Telecommunication
04.2018 - 02.2019
Warehouse Operation Supervisor
City Link
04.2015 - 01.2018
Ground Staff
Firefly
01.2014 - 06.2014
Master of Arts - Engineering & Management
USM
04.2001 -
Diploma - Aviation Management And Operations
University Putra Malaysia
High School Diploma -
Institute Technology Perak
BBA - International Business / Economics Management
City University