Summary
Overview
Work History
Education
Skills
Certification
Tools
Accomplishments
Timeline
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PADMAHYOSHINI RAJASINGAM

Senior Quality Assurance Engineer
Nilai

Summary

Observant and analytical Quality Assurance professional with nearly 14 years of experience in market quality analysis, project management, and manufacturing processes, specializing in root cause analysis, field testing, and ISO compliance. Adept at leading cross-functional teams, driving corrective actions, and implementing innovative solutions to enhance product quality and customer satisfaction. Motivated about optimizing processes and fostering a culture of continuous improvement.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Senior Quality Assurance Engineer

Sony EMCS (M) Sdn. Bhd.
08.2014 - 03.2024
  • Spearheaded market issue progress management through JIRA, ensuring seamless tracking and timely resolution of defects in consumer electronics.
  • Conducted in-depth root cause analysis by deploying specialized teams in Vietnam and India, expediting defect confirmation and reducing analysis turnaround time by 30%.
  • Led corrective action effectiveness monitoring by enhancing data accuracy in service databases, significantly reducing customer failure rates and improving retention.
  • Executed comprehensive field testing for new TV models, ensuring all potential usability and performance issues were addressed pre-market launch.
  • Directed market GENBA activities, accelerating the identification of underlying defects through direct dealer and customer site investigations, reducing analysis time by two weeks.
  • Established rapid response mechanisms for customer service escalations, delivering initial feedback within 24 hours to facilitate immediate corrective measures.
  • Developed and implemented advanced failure mode and effect analysis (FMEA) strategies, strengthening risk assessment capabilities and defect prevention.

NPI Engineer

Venture Pintarmas Sdn. Bhd.
09.2013 - 01.2014
  • Conducted extensive tools and material validation to ensure compliance with PCBA manufacturing industry standards and customer specifications.
  • Led the design and development of customized tooling solutions, including pallets, stencils, and fixtures, optimizing precision and efficiency in production processes.
  • Managed multiple new product introduction (NPI) projects under Agilent, overseeing technical transitions from design to full-scale production.
  • Collaborated with customers, suppliers, and internal teams to resolve technical challenges, achieving a zero-failure production standard.
  • Ensured strict adherence to project timelines through meticulous planning, risk assessment, and proactive issue resolution.
  • Conducted first-article inspections and process capability analyses to validate product performance and adherence to quality standards.
  • Led production ramp-up activities, ensuring seamless integration of new processes while minimizing disruptions to existing operations.
  • Developed comprehensive process documentation to support production teams in achieving consistent quality standards.
  • Provided technical expertise in defect prevention techniques, strengthening product reliability and reducing rework costs.

Project cum Maintenance Engineer

Western Digital Media Operation
10.2009 - 08.2013
  • Supervised installation, maintenance, and troubleshooting of CIM systems, ensuring seamless functionality and minimizing production downtime.
  • Led the DAQ KPIV Monitoring System project, revolutionizing production data accuracy and significantly improving decision-making processes.
  • Designed and implemented a paperless troubleshooting and maintenance checklist, reducing documentation errors and streamlining production floor operations.
  • Oversaw a team of 14 technicians, optimizing maintenance activities and enhancing technical proficiency through targeted training programs.
  • Managed real-time monitoring and response systems for equipment failure, achieving a 20-minute response time for critical errors.
  • Executed predictive maintenance strategies, reducing unexpected equipment failures and extending machinery lifespan.
  • Enhanced communication channels between engineering, production, and quality teams to accelerate problem resolution.

Internship Trainee

Tenaga Nasional Berhad
04.2008 - 07.2008
  • Inspected motors, transformers, and batteries to ensure operational safety, functionality, and compliance with industry standards.
  • Monitored the carbon brushes of gas and steam turbine generators, contributing to the efficient and safe operation of critical plant machinery.
  • Performed quality assurance analysis on water systems and monitored Continuous Emission Monitoring Systems (CEMS) to ensure environmental and operational standards were met.
  • Conducted flame scanner intensity inspections and actively participated in the operation of a closed-cycle power plant, gaining hands-on experience in electricity generation and system processes.
  • Attended training courses to build understanding of processes, techniques, and industry.

Education

Bachelor of Electrical & Electronics Engineering (Hons) -

Universiti Tenaga Nasional
01.2005 - 01.2009

Skills

Root Cause Analysis

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Certification

Lean Six Sigma Green Belt

Tools

Ms.Word

Ms.Powerpoint

Ms.Excel

Ms.Outlook

JIRA

RINC

DOMO

MATLAB (GUI)

Accomplishments

  • Achieved Customer Unpleasant Experience (CUE) by Service Data Management with accuracy and efficiency.
  • Supervised team of 14 technicians .
  • Collaborated with Market Quality team, Production and design members to achieve targeted Annual Total Failure Ratio (ATFR)
  • Successfully implemented DAQ Real Time Monitoring & Computer Integrated Manufacturing system as per schedule

Timeline

Lean Six Sigma Green Belt

04-2025

Senior Quality Assurance Engineer

Sony EMCS (M) Sdn. Bhd.
08.2014 - 03.2024

NPI Engineer

Venture Pintarmas Sdn. Bhd.
09.2013 - 01.2014

Project cum Maintenance Engineer

Western Digital Media Operation
10.2009 - 08.2013

INSEP Industrial Skills Graduate Leadership Program

10-2009

Internship Trainee

Tenaga Nasional Berhad
04.2008 - 07.2008

Bachelor of Electrical & Electronics Engineering (Hons) -

Universiti Tenaga Nasional
01.2005 - 01.2009

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PADMAHYOSHINI RAJASINGAMSenior Quality Assurance Engineer