PAARVIN ARUNACHALAM
Padang Serai
Summary
Assistant Manager – In-Room Dining with extensive experience in luxury hospitality, specializing in service excellence aligned with The Ritz-Carlton Gold Standards. Proven track record in leading teams to ensure operational efficiency and delivering exceptional dining experiences. Expertise in food and beverage service, including wine and premium beverages, with a focus on guest satisfaction and revenue enhancement through effective upselling.
Overview
8
8
years of professional experience
Work History
ASSISTANT MANAGER 24 HOUR IN ROOM DINING
The RITZ CARLTON LANGKAWI
Kedah , Malaysia
07.2025 - Current
- Directed daily operations of [Type] business, adapting to changing demands to achieve consistent objectives.
- Monitored staff performance and implemented improvement plans to enhance service quality.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Fostered strong relationships with key clients, resulting in a 25% increase in repeat business.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Drove sales growth of 18% in one financial year by implementing innovative marketing strategies.
- Prepared operational statements and key performance indicators to inform management decisions.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Collaborated with HR to design a talent acquisition strategy, reducing time-to-hire by 40%.
BANQUET SUPERVISOR
THE RITZ CARLTON LANGKAWI
01.2022 - 01.2024
- Excellent interpersonal skills with strong written and verbal communication
- Leadership skills, training and mentoring on the job
- Bartending experience or solid knowledge of wines, spirits and cocktails
- Experience planning and executing events for high volume off-site caterer, institution or hotel
- Coaches, trains and guides the team to enhance the skills of the team and ensures that established cultural and core standards are met
BARTENDER (HORIZON BAR AND LOUNGE)
THE RITZ CARLTON LANGKAWI
Kedah , Malaysia
01.2021 - 01.2022
- Creating new varieties of cocktails
- Engaging with guest and get to know their preferences
- Ensure Bar mise en plas are complete
- Ensure Bar inventory is according to the par stock
- Utilizing Fresh ingredient to ensure the quality of the drinks are met
- Completed Training WSET LVL 2
- Wine pairing
- Train all the fellow colleagues with sufficient training regarding beverage
- Taking orders and creating multiple drinks order at a time
- Experienced team leader with expertise in prioritizing work, developing efficient workflow, and managing team members to achieve operational goals.
- Providing excellent customer service and delivering a finished product exceeding the clients expectation. My professional experience allows me to provide strong leadership with focus on employee training and high standards of quality
- Kept bar stocked and organised for easy access and quick service to customers.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Assisted with stock counting, ordering and replenishing.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
POOL ATTENDANT (THE BEACH GRILL RESTAURANT & BAR)
THE RITZ CARLTON LANGKAWI
Kedah , Malaysia
01.2018 - 01.2021
- Ensure the pool and beach always clean and tidy
- Taking orders from guest with knowing their allergen and preferences
- Preparing infused water at the pool and beach
- Preparing amenities every 1 hour for the guest
- Folding pool and beach towels
- First aid, CPR, AED licensed
- Lifeguard licensed
- Offered warm, friendly support to nervous swimmers, gradually building pool confidence and competence.
Education
DIPLOMA IN CULINARY & ARTS - Culinary
KDU PENANG COLLAGE
PULAU PINANG 01.2018
SPM -
SMK KELIBANG
01.2017
Skills
- In-Room Dining Operations (24-Hour Service)
- Guest Experience Management & Service Recovery
- Luxury Brand Standards & Ritz-Carlton Gold Standards
- Upselling, Revenue Enhancement & Guest Engagement
- Team Leadership, Coaching & Workforce Scheduling
- Order Accuracy, Service Flow & Delivery Coordination
- Menu Knowledge, Wine Pairing & Beverage Expertise (WSET Level 2)
- Inventory Control, Par Stock & Cost Management
- Complaint Resolution & Guest Loyalty Building
- POS & Property Systems: Opera, BirchStreet, GXP, VServe, IPTV
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Proficient
C2
Timeline
ASSISTANT MANAGER 24 HOUR IN ROOM DINING
The RITZ CARLTON LANGKAWI
07.2025 - Current
BANQUET SUPERVISOR
THE RITZ CARLTON LANGKAWI
01.2022 - 01.2024
BARTENDER (HORIZON BAR AND LOUNGE)
THE RITZ CARLTON LANGKAWI
01.2021 - 01.2022
POOL ATTENDANT (THE BEACH GRILL RESTAURANT & BAR)
THE RITZ CARLTON LANGKAWI
01.2018 - 01.2021
DIPLOMA IN CULINARY & ARTS - Culinary
KDU PENANG COLLAGE
SPM -
SMK KELIBANG