OVIDIU NICA

Https://www.instagram.com/baytur_resort_spa/?hl=en

• First 5 International setup, standard resort and facilities in Kyrgyzstan
• Designed resort and facilities, in order to drive maximum guest satisfaction
• 81 breathtaking guest rooms, 12 luxury Mediterranean villas, 26 “Summer Village” wooden cottages, 6 Food and Beverage Venues (F&B), Pier & Beach Front, over 600 guest capacity convention facilities (MICE), indoor/outdoor sports facilities & spa
• Selected/negotiated and purchased all FF&E from overseas/local suppliers driving revenue generation
• Firm up business plan, operational, manning and expense budget for 2024 and 2025 budgets
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Positioned resort through strategic business leader efforts on hospitality market
• Implemented S&M strategy and sales activities
• Provided solutions in proactive manner to all challenges, showcasing leadership skills
• Drove market share by representing hotel and building relationships with key accounts
• Led professional development through hiring senior management across all departments.
• Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

• Led series of re-brand initiatives, including: new European menu, new pastry range, and sourcing top label international wines to launch best wine list in Kyrgyzstan driving market share
• Enhanced customer experience by providing exceptional service and maintaining clean dining environment.
• Increased overall guest satisfaction by efficiently managing food and beverage orders, promptly addressing concerns, and making recommendations based on individual preferences.
• Streamlined inventory management by accurately tracking stock levels and placing timely orders for necessary supplies.
• Drove food and beverage strategy execution streamlining operational costs for greater financial performance
• Built positive working relationships with internal and external stakeholders, including guests and suppliers, enhancing hotel reputation for brand recognition
• Enhanced customer experience by providing exceptional service and maintaining clean dining environment.

http://www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=3570

• Increased Food and Beverage Revenue up to 1.4 Mil compared to LYDD through strategic business leader
• Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
• Drove GOP YTD increased with 7% compared to LTYD through sales activities
• Cover increased with 0.7% compared to LYTD, driving revenue generation
• 2016 Marketing plan for 5 FB venues firm up
• Revamped Hotels Steakhouse Menu, hired new chef and firm new signature dishes driving guest satisfaction
• Hosted first Chaîne des Rôtisseurs dinner at after 5 years of operation to drive community involvement
• Launched signature dish for Feast Deli – Italian Cannoli increasing sales
• Relaunched kids' program/ area in Feast- Signature restaurant to drive guest satisfaction
• Increased covers and revenue for 2016 Spring Festival compared to previous years
• Implemented dynamic promotions plans for all venues, driving market share thru social media channels.

The Westin Beijing Chaoyang – Embassy and CBD Hotel http://www.starwoodhotels.com/westin/property/overview/index.html?propertyID=1967

• Enhanced team efficiency by streamlining processes in Food and Beverage department.
• Increased customer satisfaction by implementing new food and beverage service initiatives.
• Direct Report to EAM – Westin Executive Assistant Manager in charge of F&
• Re launched and repositioned on Beijing brunch market, mega brunch covering 3 venues simultaneously, increasing market share
• 2015 Marketing plan for 7 FB venues firm up
• Restaurant Management – Labor, breakage and cost control procedures and targets set for new 2015
• Oversee all training schedules and materials of FB department for 2015
• Coordinated and oversaw several embassy events at Banqueting, such as US Secretary of Defense visit, His Excellency Mr Barack Obama stay during APAC 2014, Danish Prime Minister Visit (DMV), MACHAM gala dinner & Romanian National Day
• Increased revenue through FB Marketing, intensive staff training (service, wine and beverage - knowledge & upselling), staff development program for employee satisfaction
• Assisted DOFB and resort executive team in concepting new venues
• EHC actively involved with Executive Chef in exceeding 2014 EHC audit score of 91.75%, driving financial performance
• SPG FB champion – great results, thru 2013 and first quarter of 2014
• Led FB promotions and events thru resort, driving guest satisfaction (concept, organize, market, deliver and asses)
• Launched new product to drive revenue generation & business results
• Opened first Japanese Kayseri/Sichuan Hot Pot Dinning Venue in Huzhou (part of the Starlight F& B Complex), driving financial performance
• Lobster Tank – Caribbean concept, 40 Seats Outdoor Seafood Grill restaurant
• Led strategic business initiative for Mystic SPA and Hot Spring Grand Opening - Mystic Dinning (healthy dinning) Concepting and launching 160 seats and two patios
• Engineered and launched new menu of 2014 Catering and Events division
• Global Launching Event of Sheraton Huzhou Hot Springs Resort with over 100 prestigious international media attending for over 3 days showcasing brand positioning
• Organized first super premium wine events “talk of town”, in collaboration with Penfolds Australia, Kim Crawford and other brands to drive revenue
• First International Wedding Fair organized in Huzhou thru end on June 2014
• Starwood LRA 2014 Brand Audit score exceed with 93 points vs
• 92 points passing score
• Led team to develop new marketing strategies for sales activities at a busy resort

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Launched new products and services with thorough market research, leading to increased revenue growth.

• Premium Business Hotel www.ramadaoradea.ro or www.ramada.com
• Improved customer satisfaction by implementing innovative food and beverage menu options.
• Managed inventory effectively, reducing waste and optimizing stock levels.
• Developed staff training programs to enhance service skills and increase overall efficiency.
• Streamlined operations through regular review of processes and implementation of best practices.
• Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
• Implemented new drink policies, reducing over-pouring by 10%.

• Increased brand awareness by developing and implementing strategic marketing campaigns.
• Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
• Enhanced company reputation through successful public relations initiatives and positive media coverage.
• Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
• Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
• Managed social media accounts for optimal audience engagement and increased online presence.
• Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.

• Increased brand awareness by developing and implementing strategic marketing campaigns.
• Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
• Managed social media accounts for optimal audience engagement and increased online presence.
• Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
• Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
• Generated sponsorships with related and partnering entities to enhance marketing objectives.
• Wrote and distributed press releases to increase brand visibility.
• Developed creative presentations, trend reports, kitted assets, and product data sheets.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Performed market segmentations, targeting and positioning for each product line.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Increased customer satisfaction by implementing new service protocols and staff training programs.
• Managed daily operations, ensuring smooth workflow and top-quality customer service.

• Www.hollandamerica.

• Www.hollandamerica.