Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Oon Soon (Rachel) Lim

Credit Control Manager S.E.A.
Setia Alam, Shah Alam, Selangor,Selangor

Summary

Adapt at streamlining credit management operations, I spearheaded the development of credit policy and my expertise in financial statement analysis together with standardizing account receivable process, able to increase company working capital by enhancing efficiency of collection and reducing bad debt write-offs at Tremco CPG Malaysia.

Overview

23
23
years of professional experience
3
3
Languages

Work History

Credit Control Manager S.E.A.

Tremco CPG Malaysia Sdn. Bhd. (S.E.A. Hub)
08.2019 - Current
  • Structure credit assessment process within S.E.A region (consists of Malaysia, Singapore, Thailand, Indonesia, Vietnam & Philippines) and manage credit risk with timely collection of receivables for those countries.
  • Managed a team of credit controllers (2 staffs) to maximize productivity and achieve departmental goals.
  • Perform Credit Check for all new application with Credit Rating Agency (CTOS, GlobalCIS or Experian).
  • Recommended appropriate credit terms & credit limit based on client financial standing, balancing business needs with risk mitigation efforts.
  • Coordinated cross-departmental communication regarding account status updates, ensuring prompt resolution of discrepancies or disputes.
  • Collaborated with sales teams in advance to assess potential clients'' creditworthiness, promoting responsible lending practices.
  • Reduced bad debt write-offs through proactively identifying high-risk accounts and implementing preventive measures.
  • Prepare monthly /report on AR / Overdue standing for all entities in S.E.A. and highlighting key indicators and areas needs to be escalated.
  • Undertake AR reconciliations as required.
  • Identify changes in payment patterns and propose action to avoid indebtedness.
  • Respond promptly and completely to customer’s enquiries and to escalate the matter to the parties responsible.
  • Issue reminder letter or initial suspension account
  • Partnered with legal firm for any legal proceedings.
  • Oversee the invoice posting process by the staff so that revenue recognition are captured correctly according to the Incoterms (oversea customers).
  • Negotiated payment plans with clients experiencing financial difficulties, minimizing losses while preserving customer relationships.
  • Reduced outstanding debts with consistent follow-ups and negotiation skills, fostering strong client relationships.
  • Established clear performance metrics for the team that drove accountability, resulting in increased team productivity.

Assistant Credit Control Manager

Oriental Sheet Piling Sdn. Bhd.
06.2015 - 07.2019
  • Act as a credit controller function as well as Account Receivable role based at HQ oversee Malaysia, Vietnam, Thailand, Singapore & Indonesia.
  • Take full ownership and responsibilities of the Accounts Receivables and DSO level and ensure AR targets are met.
  • Perform consistent review on all accounts, investigate and analyze overdue accounts to determine root cause of non-payment and appropriate course of action to collect debts.
  • Maintain credit policies and procedure, and ensure compliance to credit policy.
  • Ensure timely closing of Accounts Receivables accounts monthly.
  • Prepare and attend monthly AR meeting with sales team for problem debtors and collection matters solving discussion.
  • Preparation of AR related reports for management. Maintain and up-to-date ageing report and reconciliation report for receivables balances.
  • Review financial profile and company search data on new client, and assign appropriate credit terms & credit limit accordingly and put in recommendation for the management approval.
  • Maintain good communication and working relationship with management, staff, line operations, commercial team internally and externally.
  • Continuously give recommendation for improvement in the AR system.
  • Prepare ad hoc reports as and when assigned.
  • Assist in the internal and external audit leading to a satisfactory audit.
  • Liaise with the lawyer institution for the bad debt recovery.
  • Cash flow forecast on the weekly basis for all region countries to update to treasury team.
  • Analyze and review new project based on the client’s financial insight and apply credit insurance (COFACE) case to case and if needed.
  • Monitor the expiration date of the bank guarantee/ letter of credit and to counter check if the local credit control had remind client to renew.
  • Provide bad debt provision on the quarterly basis.

Credit Supervisor

The Valspar Corporation (M) Sdn. Bhd.
10.2014 - 06.2015
  • Act as a credit controller function as well as Account Receivable role oversee Malaysia and Vietnam
  • Take full ownership and responsibilities of the Accounts Receivables and DSO level and ensure AR targets are met.
  • Perform consistent review on all accounts, investigate and analyze overdue accounts to determine root cause of non-payment and appropriate course of action to collect debts.
  • Maintain credit policies and procedure, and ensure compliance to credit policy.
  • Ensure timely closing of Accounts Receivables accounts monthly.
  • Prepare and attend monthly AR meeting with sales team for problem debtors and collection matters solving discussion.
  • Preparation of AR related reports for management. Maintain and up-to-date ageing report and reconciliation report for receivables balances.
  • Review financial profile and company search data on new client, and assign appropriate credit terms & credit limit accordingly and put in recommendation for the management approval.
  • Continuously give recommendation for improvement in the AR system.
  • Assist in the internal and external audit leading to a satisfactory audit.
  • Liaise with the lawyer institution for the bad debt recovery.
  • Provide bad debt provision on the quarterly basis.

Credit Control Executive

Ingens Sdn. Bhd.
01.2010 - 10.2014
  • Compiled, matched and checked the daily credit card transaction from various bank assigned.
  • Liaising with banker on credit card payments & disputes.
  • Compiles and submit the offline Easy Payment form (EPP / monthly installment) to the respective bank for payment claimed.
  • Prepare weekly pending settlement report, to follow up with sales team to ensure the require data is updated in the web portal before payment been processed.
  • Maintain an up to date debtor ageing report and perform debts collection on timely manner.
  • To handle customers enquiries and take appropriate action to resolve any outstanding payment issues.
  • To perform order release in ERP within the credit limit had been assigned.
  • Monitors potential bad debt accounts and take appropriate action for recovery.
  • Continually monitor and review current practice and procedure including credit control system process and where necessary make recommendation in respect of enhancement.

Credit Analyst

Think Products (M) Sdn Bhd (A Lenovo Group Ltd)
01.2007 - 01.2010
  • Reporting to Asia Pacific Account Receivable Manager and Worldwide Chief Credit Officer (Lenovo China).
  • Empowered to manage AP accounts for the evaluation credit line and manage the accounts within a credit limit.
  • Review and approve the credit line with the simple evaluation for all the customers within the same day.
  • Submit the credit limit tracker for ASEAN accounts to the sales team on daily basis.
  • Work closely with ASEAN sales team on temporary limit require and submit to Credit team in China, Assign the credit log number for all request and submit the exception credit for COD customers to AP CFO and ensure orders to be release in SAP within the same day.
  • Collections for Singapore Business Partners: Most of the AR was collected within the same month and all disputes were resolved timely, thus achieving DSO target for Singapore.
  • For oversea accounts, payment mode is in Letter of Credit (LC). Therefore, in order to make sure customer pay promptly, need to make sure the LC is in place and prepared the documents (Invoice, Delivery Order and Packing List) to bank.
  • Dealing with distribution team to get a delivery order and match against with invoices. Pass the invoices with supporting document (Delivery Order) to leasing team to prepared leasing contract. Make sure customer signed the contract and return back to subsidiary company.

Account Receivable Analyst

Think Products (M) Sdn Bhd (A Lenovo Group Ltd)
01.2002 - 01.2007
  • To prepare the weekly and monthly AR report and review with Account Receivable Specialist.
  • Consolidate the comments and sent to Asia Pacific Account Receivable Manager and ASEAN Financial Analyst within the dateline.
  • View the Citidirect statement on daily basis and identify the Trade AR receipt and distribute the payment advise to respective ARS specialist to input the payment details.
  • Prepare statement of accounts on the monthly basis and on time to time basis.
  • Performed AR Factoring list to Standard Chartered Bank on the weekly basis for Taiwan accounts.
  • Perform daily follow up on payment via telephone or email for oversea accounts. Eg: Taiwan, Vietnam, Philippines and Singapore Willing to go the extra mile in clearing any pending issues pertaining to credit and collection. Effectively interact with other departments, Account Manager & Credit Control in getting the issues resolved.

Education

No Degree - Diploma Business Studies/Administration(Economics)

Systematic College
Petaling Jaya, Selangor
04.2001 -

Skills

* Goal oriented

Languages

Chinese (Cantonese)
Bilingual or Proficient (C2)

Timeline

Credit Control Manager S.E.A.

Tremco CPG Malaysia Sdn. Bhd. (S.E.A. Hub)
08.2019 - Current

Assistant Credit Control Manager

Oriental Sheet Piling Sdn. Bhd.
06.2015 - 07.2019

Credit Supervisor

The Valspar Corporation (M) Sdn. Bhd.
10.2014 - 06.2015

Credit Control Executive

Ingens Sdn. Bhd.
01.2010 - 10.2014

Credit Analyst

Think Products (M) Sdn Bhd (A Lenovo Group Ltd)
01.2007 - 01.2010

Account Receivable Analyst

Think Products (M) Sdn Bhd (A Lenovo Group Ltd)
01.2002 - 01.2007

No Degree - Diploma Business Studies/Administration(Economics)

Systematic College
04.2001 -

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Oon Soon (Rachel) LimCredit Control Manager S.E.A.