Summary
Overview
Work History
Education
Skills
Timeline
Generic
OOI KOK SIANG

OOI KOK SIANG

PROCUREMENT EXECUTIVE
Kuantan,06

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Procurement Executive

CHINA COMMUNICATIONS CONSTRUCTION (ECRL) SDN BHD
04.2024 - Current
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Managed procurement team to ensure timely delivery of products and services while maintaining quality standards.
  • Developed strong relationships with vendors, fostering a collaborative environment for mutual benefit.

SERVICE ADVISOR

PROTON EDAR SDN BHD
02.2019 - 08.2021
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

Warranty Administrator

PROTON EDAR SDN BHD
08.2021 - 06.2022
  • Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
  • Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
  • Maintained detailed service and customer records.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.

Operations Manager

PROTON EDAR SDN BHD
08.2022 - 04.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Education

Diploma - Automotive Engineering

DRB HICOM UNIVERSITY OF AUTOMOTIVE MALAYSIA
Pekan, Pahang, Malaysia
04.2015 - 07.2018

Skills

Vendor negotiation

Procurement strategy

Quality assurance

Problem solving

MS office

Teamwork and collaboration

Timeline

Procurement Executive

CHINA COMMUNICATIONS CONSTRUCTION (ECRL) SDN BHD
04.2024 - Current

Operations Manager

PROTON EDAR SDN BHD
08.2022 - 04.2024

Warranty Administrator

PROTON EDAR SDN BHD
08.2021 - 06.2022

SERVICE ADVISOR

PROTON EDAR SDN BHD
02.2019 - 08.2021

Diploma - Automotive Engineering

DRB HICOM UNIVERSITY OF AUTOMOTIVE MALAYSIA
04.2015 - 07.2018

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OOI KOK SIANGPROCUREMENT EXECUTIVE