OOI JIA ZHENG

Responsibilities

• Develop new B2B business opportunities across Sea Freight, Air Freight and Total Logistics.
• Grew key customer accounts through consultative selling, enhancing customer retention and satisfaction.
• Successfully acquired new B2B customers.
• Coordinated operations, pricing, overseas agents, and customs teams to ensure seamless shipment execution.
• Coordinate with operations, pricing, overseas agents and customs teams.
• Ensure smooth shipment execution from booking until cargo delivery.
• Built long-term relationships with decision makers, fostering trust and collaboration.

Build long-term relationships with decision makers.

• Key Acheivement
• Generated RM1.1 Million+ Sales Revenue within the first 7 months.
• Achieved RM85,000+ Gross Profit.
• Managed 7–8 active Key Accounts.
• Took over strategic customer accounts during management transition while maintaining customer relationships.
• Improved customer credit facilities through commercial discussions and internal coordination.

• Successfully secured new manufacturing customers through proactive business development.
• Managed customer accounts, identifying new prospects through cold calling, visits, and referrals to drive business growth.
• Conducted sales presentations, recommending mould components tailored to customers' applications and technical needs to enhance customer satisfaction.
• Managed existing customer accounts while identifying new prospects through cold calling, customer visits and referrals.
• Coordinated with engineering, purchasing, and production teams to ensure project execution and on-time delivery, aligning resources with customer expectations.
• Prepared quotations, negotiated pricing and followed up on commercial proposals until order confirmation.
• Coordinated closely with engineering, purchasing and production teams to ensure smooth project execution and on-time delivery.
• Provided technical consultation and after-sales support to strengthen long-term customer relationships.
• Improved customer retention by providing responsive technical support and solution-based selling.
• Built strong relationships with engineers, purchasers and decision-makers from manufacturing companies.
• Monitored market trends, competitor activities and customer requirements to identify new sales opportunities.
• Contributed to revenue growth through effective account management and cross-selling opportunities.
• Maintained accurate sales records and prepared regular sales reports for management.

• Supported TNG Soundbox and credit card terminal users to enhance user experience
• Solved technical issues through calls, messages, and emails
• Resolved technical issues via calls, messages, and emails to ensure customer satisfaction
• Collaborated with teams to enhance service quality and response speed\
• Achievements:
• Improved customer satisfaction by 30%
• Assisted in training new team members
• Jan 2019 – Dec 2021