Ooi Chun Sam
Johor Bahru
Summary
Strategic Sales Associate with expertise in customer relationship management and consultative selling. Consistently surpasses sales targets and contributes to revenue growth. Delivers after-sales support that enhances customer loyalty and retention. Develops and executes sales plans to enter new markets and adapts methods to changing market conditions, driving effective customer acquisition and retention.
Overview
10
10
years of professional experience
Work History
Sales Associate
1
Johor Bahru, Malaysia
03.2020 - Current
- Resolved customer queries through active listening and effective problem-solving, enhancing customer satisfaction.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
- Optimised sales methods to improve customer acquisition, development, and retention, contributing to overall sales performance.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Adapted sales techniques and approaches in response to market changes and competitive pressures.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Provided exceptional after-sales support, addressing any customer concerns and fostering loyalty.
- Developed and executed strategic sales plans to penetrate new markets and achieve revenue targets.
- Closed large sales to exceed quota and align with company targets.
- Maintained detailed records of sales activities and analysed trends to identify underserved areas and inform strategic improvements.
- Certificate of Achievement - Top Sales Performer in Third Party Brands 2022
Sales Executive
1
Johor Bahru, Malaysia
01.2016 - 02.2020
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
- Consistently achieved or surpassed sales targets.
- Achieved company targets by implementing successful sales strategies.
- Managed customer relationships using consultative sales techniques to achieve sales goals.
- Coordinated sales efforts with marketing teams, aligning strategies to optimise profitability.
- Resolved customer issues and complaints swiftly, enhancing customer satisfaction and loyalty.
- Built exceptional customer satisfaction by delivering friendly service.
Education
Bachelor of Business Administration - Bachelor of Business
Victoria University
Melbourne, Australia01-2016
Diploma of Higher Education - Diploma in Business Administration
Sunway College
Johor Bahru, Johor01-2014
Certificate of Malaysia Education (SPM) -
SMK Dato Jaafar
Johor Bahru, Johor01-2011
Skills
- Customer relationship management
- Sales techniques
- Consultative selling
- Face-to-face selling
- Upselling techniques
- After-sales support
- Customer retention
- Outstanding customer service
- Customer enquiry handling
- Revenue generation
- Sales strategy development
- Sales forecasting
- Sales reporting
- Sales reporting analysis
- Market analysis
- Brand awareness
- Product promotion
- Product knowledge
- Product knowledge retention
- Visual merchandising
- Stock management
- Stock replenishment
- Returns and exchanges management
- Problem solving
- Team collaboration
- Confident communicator
- Confidence in selling
- Sales persuasion
- Returns and exchanges management
- Sales reporting analysis
Timeline
Sales Associate
1
03.2020 - Current
Sales Executive
1
01.2016 - 02.2020
Bachelor of Business Administration - Bachelor of Business
Victoria University
Diploma of Higher Education - Diploma in Business Administration
Sunway College
Certificate of Malaysia Education (SPM) -
SMK Dato Jaafar