Summary
Overview
Work History
Education
Skills
Software
Timeline
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Ong Shu Chen

Senior Operation Executive
Kulai, Johor,01

Summary

Dynamic Senior Operation Executive at HI-Q Global Sdn Bhd with a proven track record in operational logistics coordination and efficiency improvement. Spearheaded process enhancements that significantly boosted effectiveness and cost savings. Known for strong multitasking abilities and fostering effective team collaboration, ensuring compliance and addressing customer inquiries with precision.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Senior Operation Executive

HI-Q Global Sdn Bhd
Kulai, Johor
01.2022 - Current
  • Ensured strict compliance with industry regulations through diligent monitoring and timely updates to policies and procedures.
  • Implemented process improvements that increased overall operational effectiveness and cost savings.
  • Established effective communication channels between departments, fostering collaboration and teamwork.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Production planning and monitoring including manpower allocation, all types of materials used, machine capacity and so on.
  • Monitoring on the inventory of stock including raw materials and finished goods.
  • Ensure warehouse personnel prepare shipment following schedule prepared; logistic clerk booking transport under most reasonable and cost saving condition.
  • Reply on customer's inquiries, requirements or complaints regarding any QA/QC issue, including certificate of analysis, customer's evaluation survey, NCR or CAR and so on.
  • ISO documentation prepare, develop better SOP in operating when needed.
  • Study and investigate problems facing in running production including machinery problem, rejection reduce with the assistance of Technical Manager and Factory Manager to achieve the goal of improve efficiency and reduce costing.

Receptionist

Tabib Moo
Kulai, Johor
06.2020 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with customers, and updated customers records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Bachelor of Science - Life Science

National Taiwan Normal University
Taipei, Taiwan
09.2014 - 07.2018

Skills

Operational logistics coordination

Efficiency improvement

Team-based coordination efforts

Administrative support

Effective team collaboration

Strong multitasking abilities

Ability to adjust to new challenges

Clear and concise communication

Software

Words

Excel

Powerpoints

Timeline

Senior Operation Executive

HI-Q Global Sdn Bhd
01.2022 - Current

Receptionist

Tabib Moo
06.2020 - 06.2021

Bachelor of Science - Life Science

National Taiwan Normal University
09.2014 - 07.2018

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Ong Shu ChenSenior Operation Executive