Ong Ee Ka
Customer Service Of Shopee Seller / Makeup Artist
Port Dickson, Negeri Sembilan
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Sales Representative
Ve Sudugo Trading
03.2021 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Makeup Artist
Freelancers Union
01.2023 - Current
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Increased customer loyalty through exceptional service and tailored makeup applications.
Education
Passed With SPM And UEC
Port Dickson, Negeri Sembilan, MalaysiaEva Makeup Studios
Kuala Lumpur 04.2001 -
Skills
Customer service
Problem-solving
Decision-making
Product knowledge
Computer proficiency
Timeline
Makeup Artist
Freelancers Union
01.2023 - Current
Customer Service Sales Representative
Ve Sudugo Trading
03.2021 - Current
Eva Makeup Studios
04.2001 -
Passed With SPM And UEC
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