ONG CHIN KUN

• Increased revenue for the company through strategic upselling and cross-selling initiatives.
• Mentored junior account managers, fostering their professional growth and skills development within the company.
• Developed deep knowledge of customer businesses and relationship to company objectives.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

* Meet or exceed objectives set by the Branch Manager.

* Establish and maintain relationships at all levels within the account (purchasing, materials, finance, and senior management).

* Develop and manage new accounts.

* Broaden existing accounts and sell future customer specific and value-added programs such as EDI, BIM, Elite/PCP, etc.

* Maintain strong relations with key suppliers. * Focus on demand creation accounts, while working closely with TSM team.

*Ensure customers profiles and all activities information is updated.

EXPERIENCES GAINED:

* Experiences in supply chain management supports for contract manufacturers and also global EMS customer ie: Sanmina SCI.

* Experiences in handling transfer projects from NA & Europe and capture the business at contract manufacturers.

* Experiences on handling & follow up for demand creation customers. ACCOMPLISHMENT:

* Managed to increase customers base.

* Managed to increase sales revenue on assigned customers ie: ESCATEC, BCM, Smart Modular, Nationgate, etc.

* Managed won production win sockets for demands creation customers.

RESPONSIBILITIES:

* Maintain and serving existing customers / accounts.

* Generate new businees / account to increase sales revenues EXPERIENCES GAINED:

* 2 years of electronics industrial experience and familiar with the contract manufacturer.

* Experience in handling RFQ, design in and follow up for new projects.

REASON FOR LEAVING:

* Seek for better career advancement opportunities and exposure.