OLYVIA KENNY

• Supervise daily hotel operations to ensure smooth and efficient service.
• Monitor Front Office, Housekeeping and Maintenance activities.
• Handle guest enquiries, requests and complaints professionally.
• Manage room availability, reservations and daily room status.
• Coordinate with staff to ensure rooms are clean, ready and properly maintained.
• Check hotel facilities and follow up on maintenance issues.
• Monitor staff performance, attendance and daily duties.
• Assist in training and guiding hotel staff.
• Prepare daily operational reports and monitor hotel procedures.
• Ensure high standards of cleanliness, service and guest satisfaction.

• Handle guest check-in and check-out procedures professionally.
• Manage room reservations, bookings, cancellations and amendments.
• Answer guest enquiries through phone, email and WhatsApp.
• Process payments, deposits and hotel charges.
• Assist guests with room requests, hotel facilities and local information.
• Coordinate with Housekeeping and Maintenance regarding room status and guest requests.
• Handle guest complaints and provide suitable solutions.
• Maintain accurate guest records and reservation details.
• Prepare daily reports and assist with front office administrative tasks.
• Ensure smooth daily operation of the reception/front desk.

• Manage apartment bookings and reservations.
• Handle guest enquiries and communication.
• Coordinate check-in and check-out arrangements.
• Monitor apartment availability and occupancy.
• Coordinate housekeeping and maintenance.
• Handle guest complaints and resolve issues.
• Monitor payments, deposits and booking records.
• Update property listings and room rates.
• Ensure apartments are clean, safe and guest-ready.
• Prepare basic booking and occupancy reports.

Responsibility is to help customers find suitable second-hand vehicles based on their budget and preferences.

My job includes communicating with customers, understanding their requirements, checking available vehicles, arranging appointments and test drives, and assisting with the buying process. I also help customers compare prices, discuss financing options, and negotiate with sellers to get the best possible deal.As a broker, good communication, customer service, negotiation skills, and knowledge of used cars are important to build trust with customers and successfully close a deal.