Summary
Overview
Work History
Education
Skills
Languages
Certification & Social Engagement
Self Justification
Timeline
Generic
Oliver Chan Keng Liang

Oliver Chan Keng Liang

Manager Operations Auto Finance

Summary

Over the years of my Banking & Finance field journey, I have learned about being a business & operations management leader. Focus on goal-oriented management style and committed to ensure driving bank's growth & achievements of staffs personal goal.


Able in enhancing customer satisfaction and driving sales through strategic marketing with the dealers and good relationship building.


Skilled in critical thinking and problem-solving, adept at fostering teamwork and collaboration. Achieved significant improvements in team performance and operational efficiency, demonstrating adaptability and a positive attitude.


Overview

25
25
years of professional experience

Work History

Manager Operations Auto Finance

Affin Bank Berhad
12.2016 - Current
  • Transferred to Jalan Gaya Auto Finance Centre in January 2021.
  • Accomplished multiple tasks within established timeframes.
  • Relief Head, Auto Finance Centre, and to provide support in daily sales and business matters in order to achieve Auto Finance Centre's goal.
  • Conducting AML/CFT/CPF, BCM, OHA, and Compliance matters briefing.
  • Bring up team members to achieve their personal goals.
  • Ensure daily operational process and business in line with the bank's initiatives and directions.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Constantly engage with dealers to maintain rapport and improve HP business.
  • Asset quality management.

Manager Operations Cum Credit Processing & Admin

Affin Bank Berhad
12.2007 - 12.2016
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Relief HP Manager.
  • Assisting in Credit Processing of HP/IHP applications.
  • Relief and assisting in daily HP Admin disbursement.
  • Oversee compliance matters and ensure no breach in BNM Policy and Internal Compliance Guideline.
  • Conduct periodic briefings on AML/CFT, Business Continuity Plan, OSHA, and branch performance.
  • Monitor defaulted/IL accounts to improve branch/bank asset quality.

Sales & Marketing Officer

Affin -ACF Bhd
04.2001 - 12.2007
  • Visiting new and used car dealers to solicit HP applications.
  • Visiting Machinery & Equipment Dealer to solicit IHP applications.
  • Servicing and building rapport with sales manager and sales representatives.
  • Provides services to the bank's customers.
  • Achieving personal and HP branch targets as set by management.


Sales Representative

Agricultural Commercial Enterprise Sdn Bhd
06.1999 - 02.2001
  • Expanded customer base through calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

Bachelor of Arts - Banking & Finance

University of Southern Queensland
Kuala Lumpur, Malaysia
04.2001 -

Associate of Arts - Diploma In Business Studies

HELP Institute
Kuala Lumpur, Malaysia
04.2001 -

Associate of Science - Sijil Pelajaran Malaysia

Sekolah Menengah St Mary
Sandakan, Sabah, Malaysia
04.2001 -

Skills

Critical thinking & decision making

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Languages

Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Proficient
C2
Malay
Proficient
C2

Certification & Social Engagement

Certification:

  • A member of Red Crescent Society, Malaysia
  • Certified Credit Professional Course
  • Certified Internal Credit Certification course
  • FIMM - Unit trust
  • Attended & certified Leadership course (Internal)
  • Certified General & Life insurance ( Conventional & Takaful ).
  • Appointed as Designated Risk Compliance Officer ( DRCO ), 2016.


Hobbies :

  • Reading
  • Badminton & Football

Self Justification

With experiences I possessed during my tenure with Affin Bank Bhd. I'm ready for further challenges and assuming the role of Head, Jalan Gaya Auto Finance Centre upon the retirement of my predecessor- Mr Chok Chin Loong.


He is a good and respectful Head, Jalan Gaya AFC & a great mentor for me and the rest of staffs. If given the opportunity I would continue to lead Jalan Gaya Auto Finance Centre to further success and improves bank's interest and directions. Last but not least to lead by examples & with great fairness.



Timeline

Manager Operations Auto Finance

Affin Bank Berhad
12.2016 - Current

Manager Operations Cum Credit Processing & Admin

Affin Bank Berhad
12.2007 - 12.2016

Bachelor of Arts - Banking & Finance

University of Southern Queensland
04.2001 -

Associate of Arts - Diploma In Business Studies

HELP Institute
04.2001 -

Associate of Science - Sijil Pelajaran Malaysia

Sekolah Menengah St Mary
04.2001 -

Sales & Marketing Officer

Affin -ACF Bhd
04.2001 - 12.2007

Sales Representative

Agricultural Commercial Enterprise Sdn Bhd
06.1999 - 02.2001

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Oliver Chan Keng LiangManager Operations Auto Finance