Oliver Chan Keng Liang
Manager Operations Auto Finance
Summary
Over the years of my Banking & Finance field journey, I have learned about being a business & operations management leader. Focus on goal-oriented management style and committed to ensure driving bank's growth & achievements of staffs personal goal.
Able in enhancing customer satisfaction and driving sales through strategic marketing with the dealers and good relationship building.
Skilled in critical thinking and problem-solving, adept at fostering teamwork and collaboration. Achieved significant improvements in team performance and operational efficiency, demonstrating adaptability and a positive attitude.
Overview
25
25
years of professional experience
Work History
Manager Operations Auto Finance
Affin Bank Berhad
12.2016 - Current
- Transferred to Jalan Gaya Auto Finance Centre in January 2021.
- Accomplished multiple tasks within established timeframes.
- Relief Head, Auto Finance Centre, and to provide support in daily sales and business matters in order to achieve Auto Finance Centre's goal.
- Conducting AML/CFT/CPF, BCM, OHA, and Compliance matters briefing.
- Bring up team members to achieve their personal goals.
- Ensure daily operational process and business in line with the bank's initiatives and directions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Constantly engage with dealers to maintain rapport and improve HP business.
- Asset quality management.
Manager Operations Cum Credit Processing & Admin
Affin Bank Berhad
12.2007 - 12.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Relief HP Manager.
- Assisting in Credit Processing of HP/IHP applications.
- Relief and assisting in daily HP Admin disbursement.
- Oversee compliance matters and ensure no breach in BNM Policy and Internal Compliance Guideline.
- Conduct periodic briefings on AML/CFT, Business Continuity Plan, OSHA, and branch performance.
- Monitor defaulted/IL accounts to improve branch/bank asset quality.
Sales & Marketing Officer
Affin -ACF Bhd
04.2001 - 12.2007
- Visiting new and used car dealers to solicit HP applications.
- Visiting Machinery & Equipment Dealer to solicit IHP applications.
- Servicing and building rapport with sales manager and sales representatives.
- Provides services to the bank's customers.
- Achieving personal and HP branch targets as set by management.
Sales Representative
Agricultural Commercial Enterprise Sdn Bhd
06.1999 - 02.2001
- Expanded customer base through calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Arts - Banking & Finance
University of Southern Queensland
Kuala Lumpur, Malaysia 04.2001 -
Associate of Arts - Diploma In Business Studies
HELP Institute
Kuala Lumpur, Malaysia 04.2001 -
Associate of Science - Sijil Pelajaran Malaysia
Sekolah Menengah St Mary
Sandakan, Sabah, Malaysia 04.2001 -
Skills
Critical thinking & decision making
Team Leadership
Operations Management
Performance Management
Staff Development
Sales & marketing
Verbal and written communication
Sales staff Management
Problem-Solving
Teamwork and Collaboration
MS Office
Positive Attitude
Multitasking Abilities
Computer Skills
Self Motivation
Adaptability and Flexibility
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Proficient
C2
Malay
Proficient
C2
Certification & Social Engagement
Certification:
- A member of Red Crescent Society, Malaysia
- Certified Credit Professional Course
- Certified Internal Credit Certification course
- FIMM - Unit trust
- Attended & certified Leadership course (Internal)
- Certified General & Life insurance ( Conventional & Takaful ).
- Appointed as Designated Risk Compliance Officer ( DRCO ), 2016.
Hobbies :
- Reading
- Badminton & Football
Self Justification
With experiences I possessed during my tenure with Affin Bank Bhd. I'm ready for further challenges and assuming the role of Head, Jalan Gaya Auto Finance Centre upon the retirement of my predecessor- Mr Chok Chin Loong.
He is a good and respectful Head, Jalan Gaya AFC & a great mentor for me and the rest of staffs. If given the opportunity I would continue to lead Jalan Gaya Auto Finance Centre to further success and improves bank's interest and directions. Last but not least to lead by examples & with great fairness.
Timeline
Manager Operations Auto Finance
Affin Bank Berhad
12.2016 - Current
Manager Operations Cum Credit Processing & Admin
Affin Bank Berhad
12.2007 - 12.2016
Bachelor of Arts - Banking & Finance
University of Southern Queensland
04.2001 -
Associate of Arts - Diploma In Business Studies
HELP Institute
04.2001 -
Associate of Science - Sijil Pelajaran Malaysia
Sekolah Menengah St Mary
04.2001 -
Sales & Marketing Officer
Affin -ACF Bhd
04.2001 - 12.2007
Sales Representative
Agricultural Commercial Enterprise Sdn Bhd
06.1999 - 02.2001