Summary
Overview
Work History
Education
Skills
Date Of Birth
Languages
Timeline
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Rachel Ng Ying Fern

Rachel Ng Ying Fern

Melaka

Summary

I am highly motivated and committed to ongoing self-improvement. With the ability to excel both independently and as a collaborative team member. I'm driven to advance my career for continued professional growth and a prosperous future.

Overview

7
7
years of professional experience

Work History

Pet Groomer

My Pets Avenue
01.2018 - 07.2019
  • Carry out basic and full grooming
  • Ensure cleanliness of the store
  • Oversee the sales process
  • Meet sales targets


PET GROOMER

Lucky House Call Grooming
09.2019 - 10.2021
  • Arrange appointment with customers to groom pets at their property
  • Schedule planning
  • Manage accounts.

CUSTOMER SERVICE EXECUTIVE

STARTEK
11.2021 - 1 2022
  • Resolving product or service problems
  • Expediting correction or adjustments
  • Provide high quality service to achieve maximum customer satisfaction
  • Demonstrate empathy while listening to customer needs
  • Provide good customer service and maintain good rapport with them.

BRAND AMBASSADOR

AGL ASIA SOLUTIONS SDN BHD
02.2022 - 05.2023
  • Represent clients with the utmost trust and dedication to enhance their brand
  • Assist with any query that potential customers may have and create a positive impact
  • Connecting directly with customers across all gender and age to achieve desired results
  • Taking part and providing ideas in numerous indoor and outdoor office operations.

Pet Groomer

Lucky House Call Grooming
06.2023 - Current

Education

Pet Grooming Course

The One Academy
Kuala Lumpur
04.2001 -

SPM

SMK Infant Jesus Convent
Melaka
04.2001 -

Skills

Powerpoint

Excel

Words

Customer Service

Date Of Birth

11 November 1997

Languages

Bahasa Malaysia
Proficient
C2
English
Proficient
C2
Mandarin
Intermediate
B1

Timeline

Pet Groomer

Lucky House Call Grooming
06.2023 - Current

BRAND AMBASSADOR

AGL ASIA SOLUTIONS SDN BHD
02.2022 - 05.2023

CUSTOMER SERVICE EXECUTIVE

STARTEK
11.2021 - 1 2022

PET GROOMER

Lucky House Call Grooming
09.2019 - 10.2021

Pet Groomer

My Pets Avenue
01.2018 - 07.2019

Pet Grooming Course

The One Academy
04.2001 -

SPM

SMK Infant Jesus Convent
04.2001 -

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Rachel Ng Ying Fern