Rachel Ng Ying Fern
Melaka
Summary
I am highly motivated and committed to ongoing self-improvement. With the ability to excel both independently and as a collaborative team member. I'm driven to advance my career for continued professional growth and a prosperous future.
Overview
7
7
years of professional experience
Work History
Pet Groomer
My Pets Avenue
01.2018 - 07.2019
- Carry out basic and full grooming
- Ensure cleanliness of the store
- Oversee the sales process
- Meet sales targets
PET GROOMER
Lucky House Call Grooming
09.2019 - 10.2021
- Arrange appointment with customers to groom pets at their property
- Schedule planning
- Manage accounts.
CUSTOMER SERVICE EXECUTIVE
STARTEK
11.2021 - 1 2022
- Resolving product or service problems
- Expediting correction or adjustments
- Provide high quality service to achieve maximum customer satisfaction
- Demonstrate empathy while listening to customer needs
- Provide good customer service and maintain good rapport with them.
BRAND AMBASSADOR
AGL ASIA SOLUTIONS SDN BHD
02.2022 - 05.2023
- Represent clients with the utmost trust and dedication to enhance their brand
- Assist with any query that potential customers may have and create a positive impact
- Connecting directly with customers across all gender and age to achieve desired results
- Taking part and providing ideas in numerous indoor and outdoor office operations.
Pet Groomer
Lucky House Call Grooming
06.2023 - Current
Education
Pet Grooming Course
The One Academy
Kuala Lumpur 04.2001 -
SPM
SMK Infant Jesus Convent
Melaka 04.2001 -
Skills
Powerpoint
Excel
Words
Customer Service
Date Of Birth
11 November 1997
Languages
Bahasa Malaysia
Proficient
C2
English
Proficient
C2
Mandarin
Intermediate
B1
Timeline
Pet Groomer
Lucky House Call Grooming
06.2023 - Current
BRAND AMBASSADOR
AGL ASIA SOLUTIONS SDN BHD
02.2022 - 05.2023
CUSTOMER SERVICE EXECUTIVE
STARTEK
11.2021 - 1 2022
PET GROOMER
Lucky House Call Grooming
09.2019 - 10.2021
Pet Groomer
My Pets Avenue
01.2018 - 07.2019
Pet Grooming Course
The One Academy
04.2001 -
SPM
SMK Infant Jesus Convent
04.2001 -
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