WAN OI WAI

• Handled daily branch operations including account opening, maintenance, and service requests while ensuring adherence to regulatory standards.
• Assisted customers with Fixed Deposits, Term Investments, Savings/Current Accounts opening, ensuring compliance with bank policies.
• Conducted AMLA searches and verifications to prevent fraud and maintain regulatory compliance.
• Assisted in ATM and CDM cash replenishment
• Cross selling and promotion by recommending suitable banking product to customers to achieve referral target
• Capable to assume and processing transactions during the absent of teller.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Compliance and record-keeping includes : ensure adherence to Bank regulatory and policies and maintain log of customer complaints

• Debt recovery and collection activities includes:

-contacted customers with overdue payment to negotiate repayment plan

-follow up on delinquent accounts and escalate cases when necessary

• Documented all daily collections and delinquent account activities by uploading information to company's database.
• Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.

• Teller

-Cash handling ans transaction

-Greet customers ans assist with routine banking inquiries

-Administrative task includes: maintaining records of daily transcations

• Customer Service Officer

-Customer assistance and query resolution includes : handled walk-in, phone and digital customers inquiries, explained banking product, fees, and policies

-Account management includes : Open and close saving, current and deposit accounts, handled debit and credit cards issuance and blocking

-Handled compliant and escalation