Knime
ODUNLAMI ZAINAB
Data Analyst
Kuala Lumpur,14
Overview
1
1
year of professional experience
1
1
Certification
7
7
years of post-secondary education
Summary
A detail-oriented Business and Data Analyst with an MBA and a strong background in Finance and Accounting. Experienced in data analysis and digital transformation, with expertise in using Knime and Excel to drive business insights and improve operational efficiency. Passionate about leveraging technology to streamline processes and deliver actionable results.
Work History
Customer Service Sales Representative
Ibukunoluwa Stores
Abeokuta, Ogun state
07.2017 - 08.2018
- Provided exceptional customer service by addressing inquiries and resolving issues for wholesale clients, ensuring timely order fulfillment and increasing customer satisfaction.
- Collaborated with the sales team to upsell bulk products, including soft drinks and wine, leading to a 15% increase in revenue from repeat customers.
- Managed a high volume of customer calls and inquiries, offering detailed product information, pricing, and availability for bulk orders.
- Developed strong relationships with key accounts, tailoring solutions to meet their specific business needs and improving customer loyalty.
- Assisted in logistics coordination, ensuring smooth product delivery and optimizing inventory management for bulk sales
Education
Bachelor of Accounting and Finance - Accounting And Finance
SEGi College Kuala Lumpur
Kuala Lumpur, Malaysia. 09.2018 - 05.2021
MBA - General Management
Multimedia University
Cyberjaya, Malaysia. 10.2021 - 10.2025
Skills
- Excel & Microsoft Office Suite: Advanced proficiency in Excel, PowerPoint, and Word for reports, presentations, and data analysis
- Business Analysis: Strong analytical skills to identify needs, analyze data, and provide business solutions
- Data Analysis: Proficient in KNIME, Excel, SPSS, and SAS for data manipulation and reporting
- Digital Transformation: Experienced in integrating digital tools to improve organizational efficiency
- Communication & Presentation: Effective verbal and written communication, presenting complex data to diverse audiences
- Critical Thinking & Problem-Solving: Skilled in analyzing problems and making informed decisions
- Customer Relationship Management (CRM): Experience with CRM tools to enhance customer engagement
- Collaboration & Teamwork: Effective team player, contributing to group goals and project success
Certification
KNIME
Software
Excel
Languages
English
Bilingual or Proficient (C2)
Websites
Timeline
MBA - General Management
Multimedia University
10.2021 - 10.2025
Bachelor of Accounting and Finance - Accounting And Finance
SEGi College Kuala Lumpur
09.2018 - 05.2021
Customer Service Sales Representative
IBK Complex
07.2017 - 08.2018
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