KUMARESAN PRAGASAM
Senior Manager – Contract Management
Bandar Puchong Jaya, Selangor
Summary
Seasoned IT and cybersecurity expert with 28 years of experience in strategic IT planning, network operations, cybersecurity solutions, and enterprise infrastructure management. Proficient in SDWAN, NGFW, endpoint protection, and overseeing IT operations within large-scale environments. Demonstrated track record of leading cross-functional teams, providing presales consultations, and effectively managing intricate projects.
Overview
29
29
years of professional experience
2016
2016
years of post-secondary education
Work History
Senior Manager – Contract Management
ViewQwest Sdn Bhd
11.2020 - 08.2023
- Provided solutioning and consultation for enterprise clients (SDWAN, NGFW, SASE, endpoint protection).
- Collaborated with Engineering and Service Delivery teams for solution integration.
- Supported sales team during client presentations and technical design sessions.
- Managed end-user feedback and troubleshooting processes.
- Mentored junior staff and enforced IT best practices.
Senior Network Manager
Macro Lynx Sdn Bhd
04.2006 - 11.2020
- Directed IT operations and led broadband/NOC infrastructure teams.
- Handled vendor management, contract renewals, and cost negotiations.
- Managed data centers (GTower & Menara Binjai) and provider coordination (TM, TIME, MAXIS, MyIX, Fiberail).
- Oversaw infrastructure upgrades, budget planning, and technical consulting.
- Ensured compliance with MCMC regulatory standards.
Technical Consultant (Senior Executive)
Trans Niaga Sdn Bhd
11.2004 - 04.2006
- Delivered presales and technical support to sales teams.
- Installed products, conducted client training, and validated IT solutions.
Senior System Engineer (Senior Executive)
E-Visjuel Technologies Sdn Bhd
01.2002 - 11.2004
Senior System Engineer (Senior Executive)
Cape Elegance Sdn Bhd
03.1998 - 01.2002
IT Executive (Junior Executive)
Aseania Holdings Sdn Bhd
08.1997 - 02.1998
IT Executive (Junior Executive)
Rason System Sdn Bhd
03.1997 - 08.1997
Technical Manager (Entry Level)
Rangkaian Tenaga Information Systems Sdn Bhd
01.1995 - 03.1997
Education
Bachelor of Science - Computer Forensic
Management & Science University
Selangor 04.2001 - 01.2026
Diploma - Computing
NCC
1991
Skills
- Security Tools: NGFW, SASE, Endpoint Protection, Network Penetration Testing, Anti-Spam, SSO, 2FA
- Operating Systems: Windows Server, Windows 11/10/7, XP, Vista, Linux
- Networking: SDWAN, MPLS, Broadband, Fiber (TM, TIME, MyIX)
- Organizational strategy development
- Employee talent development
- Operational efficiency management
- Strategic resource management
Core Competencies
- - IT Strategy & Roadmapping
- - Network & Infrastructure Management
- - Presales & Technical Consultation
- - Project & Vendor Management
- - NOC & Data Center Operations
- - Cybersecurity: Endpoint Protection, SDWAN, NGFW, SASE, MFA, SSO, 2FA
- - Team Leadership & Staff Development
Additional Information
- Date of Birth: 29 Dec 1974
- Nationality: Malaysian
Timeline
Senior Manager – Contract Management
ViewQwest Sdn Bhd
11.2020 - 08.2023
Senior Network Manager
Macro Lynx Sdn Bhd
04.2006 - 11.2020
Technical Consultant (Senior Executive)
Trans Niaga Sdn Bhd
11.2004 - 04.2006
Senior System Engineer (Senior Executive)
E-Visjuel Technologies Sdn Bhd
01.2002 - 11.2004
Bachelor of Science - Computer Forensic
Management & Science University
04.2001 - 01.2026
Senior System Engineer (Senior Executive)
Cape Elegance Sdn Bhd
03.1998 - 01.2002
IT Executive (Junior Executive)
Aseania Holdings Sdn Bhd
08.1997 - 02.1998
IT Executive (Junior Executive)
Rason System Sdn Bhd
03.1997 - 08.1997
Technical Manager (Entry Level)
Rangkaian Tenaga Information Systems Sdn Bhd
01.1995 - 03.1997
Diploma - Computing
NCC
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