NYANA SAUNTARI SANMUGAM
PROCESS ASSOCIATE
SENDAYAN, LABU,05
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Process Associate
IGT Solutions
11.2023 - Current
- This job at premium airline entails assisting passengers with flight related inquiries, bookings, check-ins, and handling various travel concerns.
- Primary responsibility is to answer inbound calls, manage customer expectations and provide quick & accurate resolution within the specified TAT.
- Responsibilities often involve addressing reservation changes, flight delays, baggage inquiries, and ensuring smooth travel experience for customers.
- Applied critical thinking skills to identify potential problems before they escalated, proactively addressing concerns as needed
- Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently
Customer Success Specialist
TELEPERFORMANCE
4 2023 - 11.2023
- This job involves assisting customers with various financial inquiries, account-related tasks, and problem resolution
- Responsibilities may include addressing account issues, providing information about products and services, processing transactions, and ensuring positive customer experience.
- Improved response times by streamlining support processes and prioritizing urgent requests
Customer Service
Scicom, MSC, Berhad
11.2022 - 03.2023
- This job at airline entails assisting passengers with flight-related inquiries, bookings, check-ins, and handling various travel concerns
- Responsibilities often involve addressing reservation changes, flight delays, baggage inquiries, and ensuring smooth travel experience for customers.
Test technician
Western Digital Media
12.2020 - 10.2022
- As test technician, I'm responsible for performing tests and inspections on products, equipment, or systems to ensure meet quality and performance standards
- Set up and operate testing equipment, record, and analyze test results, troubleshoot any issues, and collaborate with engineers or supervisors to identify and address defects or improvements.
Junior Engineering
Leader Range Technology
01.2019 - 11.2020
- As Junior Engineer, I'm responsible for assisting in management and control of drawing release to production
- This job includes reviewing technical document for accuracy and completeness, formatting and organizing document according company standard and requirement.
- Performed thorough quality checks for all deliverables, ensuring high-quality products were delivered to clients on time
Education
DIPLOMA IN CIVIL ENGINEERING - Civil Engineering
Politeknik Sultan Azlan Shah
Tanjong Malim, 08 11.2015 - 11.2018
Skills
MICROSOFT OFFICE
TECHNICAL SKILL
ORGANIZATIONAL
ADAPTABILITY
TIME MANAGEMENT
80%
80%
90%
95%
95%
Paperwork Processing
Job Title
Customer Success Specialist
Profile
I am an enthusiastic, self-motivated, reliable, responsible, and hardworking person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I can work well under pressure and adhere to strict deadlines.
Timeline
Process Associate
IGT Solutions
11.2023 - Current
Customer Service
Scicom, MSC, Berhad
11.2022 - 03.2023
Test technician
Western Digital Media
12.2020 - 10.2022
Junior Engineering
Leader Range Technology
01.2019 - 11.2020
DIPLOMA IN CIVIL ENGINEERING - Civil Engineering
Politeknik Sultan Azlan Shah
11.2015 - 11.2018
Customer Success Specialist
TELEPERFORMANCE
4 2023 - 11.2023
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