NUR ZHAFIRA ZUHAILY BINTI LEONG
Administration/Sale
Miri, Sarawak
Summary
- Dynamic professional with extensive experience in administrative support and customer service, notably at Everrise Supermarket. Proven ability to enhance office organization and boost customer satisfaction through effective relationship building. Skilled in database management and file maintenance, consistently achieving high accuracy in data entry and improving operational efficiency.
- Personable and organized individual with strong multitasking abilities and excellent communication skills. Familiar with office software and data entry. Committed to supporting team efficiency and ensuring smooth operations.
Overview
9
9
years of professional experience
2
2
Languages
8
8
years of post-secondary education
Work History
EDP Clerk
Everrise Supermarket
01.2021 - 01.2023
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Maintained up-to-date employee records to assist in human resources planning.
Sale Consultant
Auto Pacifica SDN.BHD
11.2018 - 11.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
Sale Advisor
KM Motor SDN.BHD
07.2018 - 10.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Administrative Clerk
MITC Engineering SDN.BHD
10.2017 - 06.2018
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Leader
Golden Screen Cinemas
04.2014 - 06.2017
- Identified team weak points and implemented corrective actions to resolve concerns.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
Education
High School Diploma -
SMK Bakong
Miri, Sarawak 01.2005 - 12.2009
Diploma - Early Childhood Education
Open University Malaysia
Miri Learning Centre - Miri, Sarawak 03.2013 - 10.2015
Skills
Administrative support
Languages
English
Intermediate (B1)
Malay
Bilingual or Proficient (C2)
Timeline
EDP Clerk
Everrise Supermarket
01.2021 - 01.2023
Sale Consultant
Auto Pacifica SDN.BHD
11.2018 - 11.2020
Sale Advisor
KM Motor SDN.BHD
07.2018 - 10.2019
Administrative Clerk
MITC Engineering SDN.BHD
10.2017 - 06.2018
Leader
Golden Screen Cinemas
04.2014 - 06.2017
Diploma - Early Childhood Education
Open University Malaysia
03.2013 - 10.2015
High School Diploma -
SMK Bakong
01.2005 - 12.2009
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