Overview
Work History
Education
Skills
Timeline
Generic
Nur Zawani Binti mohd kamal

Nur Zawani Binti mohd kamal

Georgetown

Overview

12
12
years of professional experience
2
2
Languages

Work History

Hotel G

Casual Worker PartTime
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
  • Directed teams handling various operations in fast-paced environments.
  • Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
  • Maintained strict security standards to protect guests, staff and property.
  • Planned and oversaw special events at hotel.

Estin Hotel

Banquet PartTime
  • Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Planned and oversaw special events at hotel.
  • Led front desk service handling reservations, check-ins and check-outs.
  • Maintained strict security standards to protect guests, staff and property.
  • Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
  • Kept hotel in compliance with liquor laws, health standards and safety requirements.

E&O Hotel

Banquet PartTime
  • Suspended dangerous activities posing active or potential threat to worker health and safety.
  • Help improve custormer service
  • Maintained security standard to protect guest , staff and property
  • Planned and oversaw special events at the hotel

Mercure Hotel

Banquet PartTime
  • Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
  • Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Actioned customer feedback to improve hotel services and facilities.
  • Maintained strict security standards to protect guests, staff and property.
  • Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
  • Managed food and beverage teams delivering in-room and dining services.
  • Planned and oversaw special events at the hotel

Photographer & photo editor

Freelance
  • Set-up professional cameras, equipment and accessories in outdoor locations.
  • Improvised photographic methods and techniques.
  • Collaborated successfully with variety of personalities and work styles.
  • Photographed high volume of weddings, parties and school students for official portraits.
  • Conducted all photo shoots with calm and professional demeanour.
  • Planned photoshoots based on specific client briefs.
  • Carefully maintained valuable studio and photography equipment.
  • Participated in coordination of complex photographic productions to meet deadline required.
  • Met daily and weekly deadlines to prepare for new brand material.
  • Stayed mindful of cultural and religious views and beliefs to fulfill customers' specific photographic needs.
  • Maintained appropriate levels of stock to meet photographic requirements of each individual shoot.

Hugo Boss Pen

Sales Person
8 2022 - Current
  • Developed team communications and information for meetings.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Operated equipment to exceed production targets.
  • Produced high-volume orders to effectively meet customer demand.
  • Exceeded goals through effective prioritisation and consistent work ethic.
  • Handled customer concerns and escalated major issues to supervisor.
  • Inspected products and services to comply with quality standards.
  • Thrived in fast-paced environment with energy and enthusiasm.

Parkson SuperMarket

Supervisor Customer Service
09.2012 - 02.2020
  • Upheld superb service standards by incorporating customers' suggestions and feedback.
  • Approached customers to listen to complaints and suggestions for improving customer service.
  • Supervised supermarket activities to maximise customer satisfaction and provide maximum security to merchandise.
  • Supervised and assisted assistant supermarket manager with rostering duties to build hardworking, diligent teams.

Education

Photography Certifcate -

Giatmara Bukit Gelugur Penang

Sijil pelajaran malaysia (SPM) -

Sekolah menengah kebangsaan(P) sri mutiara penang

Ujian penilaian sekolah rendah (UPSR) -

Sekolah kebangsaan batu lancang,penang

Skills

Problem-Solving

Marketing

Resourcefulness

Communication Skills

Public Relations

Inventory Management

Good in custormer service

Excellent in communication (VERBAL&WRITTEN)

Microsoft office word

Microsoft office power point

Microsoft office excel

Timeline

Parkson SuperMarket

Supervisor Customer Service
09.2012 - 02.2020

Hotel G

Casual Worker PartTime

Estin Hotel

Banquet PartTime

E&O Hotel

Banquet PartTime

Mercure Hotel

Banquet PartTime

Photographer & photo editor

Freelance

Hugo Boss Pen

Sales Person
8 2022 - Current

Photography Certifcate -

Giatmara Bukit Gelugur Penang

Sijil pelajaran malaysia (SPM) -

Sekolah menengah kebangsaan(P) sri mutiara penang

Ujian penilaian sekolah rendah (UPSR) -

Sekolah kebangsaan batu lancang,penang

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