Nur Zawani Binti mohd kamal
Georgetown
Overview
12
12
years of professional experience
2
2
Languages
Work History
Hotel G
Casual Worker PartTime
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Directed teams handling various operations in fast-paced environments.
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
- Maintained strict security standards to protect guests, staff and property.
- Planned and oversaw special events at hotel.
Estin Hotel
Banquet PartTime
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Planned and oversaw special events at hotel.
- Led front desk service handling reservations, check-ins and check-outs.
- Maintained strict security standards to protect guests, staff and property.
- Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
- Kept hotel in compliance with liquor laws, health standards and safety requirements.
E&O Hotel
Banquet PartTime
- Suspended dangerous activities posing active or potential threat to worker health and safety.
- Help improve custormer service
- Maintained security standard to protect guest , staff and property
- Planned and oversaw special events at the hotel
Mercure Hotel
Banquet PartTime
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Actioned customer feedback to improve hotel services and facilities.
- Maintained strict security standards to protect guests, staff and property.
- Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
- Managed food and beverage teams delivering in-room and dining services.
- Planned and oversaw special events at the hotel
Photographer & photo editor
Freelance
- Set-up professional cameras, equipment and accessories in outdoor locations.
- Improvised photographic methods and techniques.
- Collaborated successfully with variety of personalities and work styles.
- Photographed high volume of weddings, parties and school students for official portraits.
- Conducted all photo shoots with calm and professional demeanour.
- Planned photoshoots based on specific client briefs.
- Carefully maintained valuable studio and photography equipment.
- Participated in coordination of complex photographic productions to meet deadline required.
- Met daily and weekly deadlines to prepare for new brand material.
- Stayed mindful of cultural and religious views and beliefs to fulfill customers' specific photographic needs.
- Maintained appropriate levels of stock to meet photographic requirements of each individual shoot.
Hugo Boss Pen
Sales Person
8 2022 - Current
- Developed team communications and information for meetings.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Operated equipment to exceed production targets.
- Produced high-volume orders to effectively meet customer demand.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Handled customer concerns and escalated major issues to supervisor.
- Inspected products and services to comply with quality standards.
- Thrived in fast-paced environment with energy and enthusiasm.
Parkson SuperMarket
Supervisor Customer Service
09.2012 - 02.2020
- Upheld superb service standards by incorporating customers' suggestions and feedback.
- Approached customers to listen to complaints and suggestions for improving customer service.
- Supervised supermarket activities to maximise customer satisfaction and provide maximum security to merchandise.
- Supervised and assisted assistant supermarket manager with rostering duties to build hardworking, diligent teams.
Education
Photography Certifcate -
Giatmara Bukit Gelugur Penang
Sijil pelajaran malaysia (SPM) -
Sekolah menengah kebangsaan(P) sri mutiara penang
Ujian penilaian sekolah rendah (UPSR) -
Sekolah kebangsaan batu lancang,penang
Skills
Problem-Solving
Marketing
Resourcefulness
Communication Skills
Public Relations
Inventory Management
Good in custormer service
Excellent in communication (VERBAL&WRITTEN)
Microsoft office word
Microsoft office power point
Microsoft office excel
Timeline
Parkson SuperMarket
Supervisor Customer Service
09.2012 - 02.2020
Hotel G
Casual Worker PartTime
Estin Hotel
Banquet PartTime
E&O Hotel
Banquet PartTime
Mercure Hotel
Banquet PartTime
Photographer & photo editor
Freelance
Hugo Boss Pen
Sales Person
8 2022 - Current
Photography Certifcate -
Giatmara Bukit Gelugur Penang
Sijil pelajaran malaysia (SPM) -
Sekolah menengah kebangsaan(P) sri mutiara penang
Ujian penilaian sekolah rendah (UPSR) -
Sekolah kebangsaan batu lancang,penang